Blue Star Coffee.eu Reviews 

515
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently share positive feedback regarding the excellent product quality, very fair prices, and extremely fast shipping times across many international locations. Many people also appreciate the incredibly helpful customer support team, describing how simple it is to navigate the store and complete orders smoothly. Some reviewers were not happy with delayed deliveries, noting that packages sometimes took weeks to arrive or failed to reach their destinations. Additionally, a few consumers mentioned encountering unhelpful support interactions or facing difficulties when attempting to resolve product issues or secure proper replacements.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a great selection of parts at fair prices and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting extremely fast shipping times,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised the great selection of... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs and great deals on... See more

Customer service

People report positive experiences with customer service, noting that staff respond quickly to requests and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more

Company replied

Rated 5 out of 5 stars

I found Blue Star Coffee to be incredibly efficient and professional from start to finish. Their website is a genuine pleasure to browse, it’s clear, well organised and packed with almost every part... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied


Company details

  1. Coffee Machine Supplier
  2. also in
  3. Coffee Shop
  4. Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(515)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just perfect!

Perfect customer support and fast delivery! I made my order from this site because the quality of the items

15 October 2026
Unprompted review
Rated 5 out of 5 stars

I ordered spare parts for the first…

I ordered spare parts for the first time for my Sage Oracle, which has broken down five times in three years, and now when the warranty has expired I have to troubleshoot and order from BSC myself.
Great website and fast delivery to Sweden. Ordering from BSC and fixing it myself was faster than the service center in Denmark was every time I sent it to them. I’ll have to see how long it lasts this time, but at least now I know who to order from.

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service!

Excellent! Great prices for Lelit and all my coffee needs! My new source for maintenance! Excellent customer service as well!

30 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Great selection of parts and easy to…

Great selection of parts and easy to order. Was able to add a part after ordering before dispatch to save on postage.

24 September 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Ben,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Original LaPavoni part shipped from…

Original LaPavoni part shipped from overseas received in reasonable time and fit perfectly.
Thank you!

8 October 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 2 out of 5 stars

let down

had high hopes; but 3 weeks and no delivery to UK, and poor support experience, i asked for full refund

- delivery to UK failed miserably; no delivery attempted bc "wrong address" handed over. Jarrad & team offered little help other than "wait for return to sender"
- their phones dont accept VoIP; meaning international customers have less chance of contacting them
- glitch in their system meant they couldn't respond to @icloud.com addresses. no proactive phone call to address the issue from their side.

+1 star for taking initiative to contact me from a gmail outside of their system, and being decent to refund me after i requested.

6 October 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi James,

Your shipping address was correct, but Parcel Force was unable to deliver. (We will know more when it comes back to us)
The local depot was an hour away, so collection was not possible.
You were overseas, so a 2nd shipment was not possible.

We rarely have delivery issues with Royal Mail or Parcel Force, and in our experience, they are one of the best postal systems in the world.

Customer service returned your call, and a refund was made from this call.
CS use the Zendesk system, but due to a technical issue, unfortunately, @icloud.com emails could not be responded to, so we used Gmail to respond.



Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Prompt delivery and good quality…

Prompt delivery and good quality product and a reasonable price, many thanks

24 September 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Oliver,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Easy to order and clear delivery cost…

Easy to order and clear delivery cost to EU. The ordered steam wand is much better than the original one

6 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Lot of parts to my 22 years old Gaggia…

Lot of parts to my 22 years old Gaggia Classic and good prices. Fast shipping to Norway. Will buy again from this complete store!

5 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Harald,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Thank you

I Thank you !

24 September 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Nicolae,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 4 out of 5 stars

Good prompt service

Good prompt service. Unfortunately, the parts didn't fully fit my old grinder but after speaking with Blue Star I get the single dose converter working.

17 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Rodger,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 4 out of 5 stars

Machine is great, some issues on delivery.

Machine is great, the price was good and the product was well packaged and shipped promptly. Blue Star were one of the only suppliers selling the latest version and with a UK plug too - great.

I did have an issue though, upon delivery the machine was not fully functional. It turned out that a couple of connectors were loose inside the unit. I had to remove the cover, find the loose connectors and then plug them back in myself. Since that basic fix everything has been fine.

It seems unlikely these connectors would have been shaken loose in transit given how stiff they are so I can only assume they were like that when they left the warehouse, perhaps they arrived like that from the factory?

So it's all fine and the product is not faulty but I was a little frustrated to have to fix a brand new machine before I could pull my first shot of espresso. At this price point I would expect every unit to go through a final QC check before being shipped out.

16 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Daniel,

Delighted you were able to resolve this issue by yourself.
Sorry you had this issue in the 1st place.
Ascaso do check each machine before iit leaves the factory,- so this is rare and unusual.
Hope you have positive experience going forward.
Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

They have great coffees

They have great coffees. Dispatched and delivered quickly and reasonably priced

1 September 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Noel,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Blue Star Coffee Rocks!

Blue Star Coffee rocks! They get down to business right from the start. They understand what a customer wants, and they deliver! If you need anything coffee related as far as equipment and / or replacement parts, look no further than Blue Star.

23 August 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Scott,

Many thanks for your excellent review and valuable feedback.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 1 out of 5 stars

Never received the item

Never received the item. I’d give zero stars if I could. Now they sent me a reply, saying it was delivered. Not to my house. By the way, if Blue Star people are reading this. What carrier did the delivery?

24 August 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Rod,

Tracking shows that your order was delivered on 2026-09-09.
22 days in transit to MO, USA would be normal shipping time, as it comes from Ireland and includes customs processing time.

Kind Regards,

Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

100% recommend

100% recommend. Very knowledgeable as well.

30 August 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Jason,
Many thanks for your excellent review and valuable feedback,

Kind Regards,

Customer service team
BlueStarCoffee.eu

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look