Twist Teas Reviews 489

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their delightful flavors and high quality, often highlighting the unique blends and refreshing taste. Many appreciate the ease of ordering through the website, along with the efficient and swift delivery service, which frequently includes thoughtful personal touches like surprise samples. However, some people experienced issues with delivery, noting that orders occasionally didn't arrive as expected or that communication regarding delivery times was muddled. A few customers also mentioned difficulties with the website's ordering functionality or received incorrect tea flavors.

What people talk about most

Product

Customers consistently note positive experiences with product quality and flavor. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality and distinct... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the swift... See more

Order

Clients share positive opinions on order. Many customers praise the easy-to-use website and efficient... See more

Service

Customers consistently report positive experiences with the service. Many praise the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company! Their teas are exquisite and I look forward to sampling some more in the future. The packaging is functional and easy, their flavours are delightful. They give wonderful... See more

Rated 5 out of 5 stars

I first came across Twist Teas by accident in a cafe in Poole, Dorset about five years ago. What struck me was the distinct flavour and high quality of the tea, very different from the competition. I... See more

Rated 5 out of 5 stars

Twist Teas are refreshing and easy to enjoy. The blend of brewed tea and fruity flavour tastes smooth and not overly sweet. It feels light and crisp, making it a great choice for relaxing or spending... See more

Rated 5 out of 5 stars

Easy to order these teas, what I love is the concise explanation of each tea and their values. My favorite is Breakfast Boost, a great tasty black tea, smells like the tea in the teapot my nan used t... See more


Company details

  1. Tea Store
  2. Tea Market Place
  3. Tea Wholesaler

Written by the company

We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tea lover

Twist teas is on of the best companies, I have used honestly.

I joined the subscription programme, they accidentally got my order wrong, I called and this issue was rectified right away and they sent me the tea box on next day delivery which was perfect.

I am in my first month, but I love the teas they have given me, I like how each tea name actually tastes like the tea.

There was a cocoa tea, and you can actually taste the cocoa, there was a banana tea and you could actually taste the banana's, I was so surprised and the quality is absolutely perfect.

I will recommend this company to everyone, customer service is good, quality is good, product is excellent, I can't sell this any more

IT IS PERFECT!

Thank you - Twist Tea team (even the one that got my order wrong :D)

27 April 2026
Twist Teas logo

Reply from Twist Teas

Hi Kadi,

Thank you so much for your very lovely and honest review. We're so glad you enjoy our blends (once you received the correct ones!) and hope to see you again soon.

Kind regards,
Sam
Twist Teas

Rated 5 out of 5 stars

Hooked

I was staying at a hotel and had a choice of teas for my cream tea. On offer was banana shake tea. A little dubious but worth the try. Im so glad I did. It was so lovely have ordered from the company and ordered a box of twist matcha. I also got a sample of their To Mother with Love. I cannot describe the taste and smell, it needs to be tried. Fresh, no sugar or milk just lovely...yes I am hooked

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality shows.

The quality of the teas shows in the lovely
taste of the different blends which are refreshing but not overpowering.

16 March 2026
Rated 5 out of 5 stars

quick response to query

quick response to query, quick despatch and delivery and what fantastic tissue paper used to present parcel. Id definitely use you again.

10 March 2026
Rated 5 out of 5 stars

lovely tea

I love the variety, I particularly like the sencha teas, so much so that have given up my usual breakfast tea.

3 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look