All is fine untill you need to replace the badge because of empty battery or another problem: they only accept sending it back"par courrier recommandé" which cost at least 15€ and if you don't use the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No longer thinking about did I pass an unmanned toll in France, it's all arranged. Just hear the Beep and Go. Monthly payment only when being used.
Company replied
My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more
Company replied
very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more
Company replied
Company details
Written by the company
Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.
Contact info
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One out of four Telepeage passages did…
One out of four Telepeage passages did not work. I had to reverse out and use another
20 April 2025
Reply from Bip&Go
Hello,
If you are experiencing detection problems, there may be several reasons for this:
- if your badge is incorrectly positioned, follow the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/
- if your vehicle is fitted with a windscreen with a non-thermal zone, the Liber-t Bip&Go badge must be positioned there to be detected, refer to your dealer's instructions.
- if your vehicle is fitted with a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side to be better detected. Refer to your dealer's instructions.
- the toll barrier has a technical fault. In this case, do not hesitate to inform the motorway company concerned.
The Bip&Go team.
Reply from Bip&Go
Hello,
Thank you for your comment. Can you contact us on 09 708 08 765 from 8am to 6pm to let us know what you think?
The Bip&Go team
easy installed working great
25 March 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Don't use
Don't use!
I am being charged at least €40 a month when I haven't used tolls and the invoices don't show you a breakdown of when you have used the tolls or what tolls you have gone through.
To cancel subscription you have to send or deliver the badge in France.
No phone number to call them to ask why the charges are so high.
26 March 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will certainly take your comments into account, as they will help us to improve the quality of service we provide to our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
Simple and very useful
Simple and very useful
I ordered the toll device for France, Italy, Spain and Portugal as I am frequently traveling by car to France and Italy. The device is working perfectly and instead of waiting at the counters, you can just pass through the fast lane. Pricing is absolutely okay as you only pay the monthly rate, if you use the toll collector.
14 March 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Simple et efficace
11 March 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience.
L'équipe Bip&Go
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Your mailing takes too long
4 March 2025
Reply from Bip&Go
Hello,
Thank you for taking the time to share your feedback.
If you need any further information, please do not hesitate to contact us via your subscriber area or by telephone on (+33) 09 708 08 765 (Monday to Friday from 8am to 6pm and Saturday from 9am to 5pm).
The Bip&Go Team
Supersnel doorgang aan de tolwegen is…
Supersnel doorgang aan de tolwegen is echt comfortabel.
Zeer goeie communicatie!👌👍
20 February 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Would recommend
Easy to use web site, prompt to process order, easy to select options and prompt delivery - despite issues with shipping to the UK.
Would recommend over other suppliers
13 February 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Prix exorbitant quand on a perdu son…
Prix exorbitant quand on a perdu son badge et qu'on souhaite le renouveller. Le tarif passe à 46€ et la simple annulation du badge coûte 30€.
27 January 2025
Reply from Bip&Go
Bonjour,
Nous comprenons votre réaction. Les frais de remplacement et d'annulation du badge sont effectivement définis contractuellement et sont indiqués dans nos CGV, disponibles sur notre site https://www.bipandgo.com/conditions-generales-de-vente/
N'hésitez pas à contacter notre service client si vous souhaitez en savoir plus au 09 708 08 765 du lundi au vendredi de 8h à 18h et le samedi de 9h à 17h.
Très coridalement.
L'équipe Bip&Go.
Intimidating
Intimidating, used the toll tag for 8 days in spain.charged 11 euro, got nasty letter in post 3 months later billing me fo a further 37 euro , with treath of courth preceding if not paid and return of tag by post but no return adress provided. Not a good company. Complete Rip Off . Avoid if you can .
28 January 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will take your comments into account to improve the quality of service we offer our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
worst customer service
I’ve been a customer since 2013. I never had any problems until I got divorced and I needed to change the bank account number. It was impossible to change the bank account. Online all the information is correct and it shows my new bank account number but it doesn’t work. Bip&go said it was a bank problem and the bank said the account is open for all ‘direct debt’ transfersw and it probably is a site problem from Bip&Go. I always paid my debt through bank transfer while I tried to fix the problem to get it back on ‘direct debt’. Bip&go refused to help. I tried re-entering my new number multiple times. And then suddenly then cancelled my badge and the customer service said I have to go to another company. Now I have to return the badge and even pay for that while none of it was my fault and I’ve always paid everything correctly. I’m still with the same bank so I don’t know why it won’t work. So thank you Bip&go for the most awful customer service .
Edit: I’ve contacted the customer service over 20 times and 0! help was offered. So no I wont be contacting you again, you can keep your excuses.
11 January 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will take your comments into account to help us improve the quality of service we offer our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
I ordered and paid for a badge on…
I ordered and paid for a badge on 21/11/24, it is now January 16 2025 and it has not been received. I have sent messages and emails but they do not reply. Given my experience I would advise avoiding this company.
They are ignoring my request for a refund
21 November 2024
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will certainly take your comments into account, as they will help us to improve the quality of service we provide to our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
facilite grandement les passages de…
facilite grandement les passages de péage, grand sceptique à la base, je suis fan desormais
11 January 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience.
L'équipe Bip&Go
A Catalog of Errors
Firstly, if you are tempted to subscribe via your AMEX card be VERY, VERY careful. Two days after subscribing to Bip & Go my card was used fraudulently in the USA, and was cancelled by AMEX. I tried to update the Bip & Go system with my new card number, only to be told that they have no facility for this and that you have to cancel your agreement, send the badge back, and open a new account!! EVERY TIME THERE IS A CHANGE TO YOUR CARD, you have to go through this nonsense!
Secondly I NEVER received a badge. Their customer service is absolutely dreadful. I lost count of the amount of website messages I sent advising that the badge hadn’t arrived, which were simply ignored. Then they advised me the badge had been activated and started sending me bills and complaining that AMEX had rejected the charge. Someone was using it extensively in France. With the bill approaching €200 and me becoming ill with worry, they eventually responded. Six weeks after this nightmare started they marked my account as ‘badge returned’ and after investigating via the PÉAGE cameras concluded it wasn’t me. No apology given or compensation offered.
I will not be subscribing to Bip & Go France in future. I am returning to Emovis Tag UK. I know it’s the same product based in the UK, BUT the real difference is the customer service from Emovis Tag UK is absolutely superb and the customer service from the French side is absolutely dreadful.
C’est la vie!
Unfortunately, the nightmare continues and now after admitting their mistake they have charged me a further €136.40 and are once again ignoring my emails.
Unless you are fluent in French the phone number they give on this standard cut-and-paste reply is absolutely useless!
10 January 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will certainly take your comments into account, as they will help us to improve the quality of service we provide to our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience.
L'équipe Bip&Go
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience.
L'équipe Bip&Go
Amex Support Unimpressive
I am still struggling to understand why I needed to change my beep just because my old AMEX card expired and I got a new one.
18 December 2024
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will take your comments into account to improve the quality of service we offer our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.