Bip&Go Reviews 

To start with everything was great. Lower costs, good app, easy payments.

But then, for no apparent reason our payments weren’t going through. We made sure the account had money in it, we asked to make a one off payment to clear the debt but were told this was not possible. This went on for months and despite our best efforts the company didn’t seem motivated to help resolve the issue. Typical French customer service of “the customer is always wrong” they blocked us out of our account. Refused to engage and demanded we return the tag with signed for delivery. We did so and included a letter, in French, asking how to pay. They acknowledged the return of the tag but made no reference to the letter.

Instead we had an email from seemed to be a debt collection agency. At which point we were able to make the payment some six months later.

I’ve never been in a position where a company or business didn’t want to or weren’t able to take money I owed them. Their customer service was abysmal. W rate going back to our old tag company, it’s a bit more expensive but in the four years we had it we never had a single issue.

Probably best avoided as there are better more competent providers out there.

Update. The reply they have given is proof of poor service. We made repeated efforts to pay the bill, which for some reason they were too incompetent to take. Then they terminated our account. We returned the device, which they acknowledged the receipt of, which contained a letter, which they ignored.

We paid in the end through a debt recovery company they employed. So best avoided if you don’t want debt collectors at your door for money you’ve begged to give them.

Fast easy, no more waiting in line

Easy to use, no fuss

Due to work commitments, I wasn’t able to respond to their email earlier. Unfortunately, my attempt to reach out had no effect. They refuse to activate my account, even though I have already made the payment. I was politely asked to return the badge at my own expense. I responded by saying they’re welcome to retrieve it from the trash themselves.

The badge worked well but it was impossible to set up my (Starling) bank account for direct debit - their website kept resolving the wrong codes for Starling. I informed Bip & Go but they didn't help at all. This meant that every month, I got an email telling me I hadn't paid and so, I settled each month using my credit card instead. On the 3rd month, I was overseas so didn't pay until about 2 weeks later. They killed my account and demanded I sent the badge back - that cost me about £15. Throughout this process they completely ignored every message I sent explaining the problem and asking for help. Very rarely have I experienced such horrible customer service - won't use them again.

I used Bip&Go back in 2015 and it worked well. Unfortunately Brexit has happened in between which means UK banks do not agree to SEPA direct debits in Euros to French banks.
I bank with two well known UK banks. Despite accepting my initial order they then insisted I submit different bank details when the first bank wouldn’t conform to their debit account requirements. This is when I found out that probably few if any banks in the UK will do this. I then had to return the tag which cost me £10. So all in I’m down £23 ish and nothing to show for it. Bip&Go should state their service is really not suitable for UK residents. I have now sorted another tag with Emovis which have a more friendly UK banking service.

Top Service, good product for the countries I am travelling by car normally

I purchased a pay as you go tag for our travels to France in 2022. The last time we used the tag was Oct 2022. In March i noticed an amount for £66 debited from my account. I sent several messages on their website explaining that we have not used the tag since 2022 i could also see that there was another invoice for £66 due in April. I got no help, support or any form of customer care or service just basically telling me i had to pay. I contacted my bank who cancelled the direct debit as fraud (which its self took some work as not set up like a traditional direct debit) They are now remanding i pay the £66 and another £30. No empathy for the fact that i did not make these journeys. I asked for photographic evidence of the car used to prove that i no longer own the car but nothing. I have sent around 10 messages and not once has the matter been resolved. This is some of the poorest customer service i have ever received and would not recommend using Bip & Co.

EDIT After leaving my review we unsurprisingly received an email response to my many chasers for the units. They were miraculously dispatched the day I left my review (21 working days after I initially ordered them and we were given an actual working tracking number) they were received the day before we travelled and worked perfectly whilst away. If the communication was up to date and honest and the dispatch of the units was when I actually placed the order there would have been no issues.

We travel in two days and have paid for two Bip and Go tags for two vehicles back in April. Neither have arrived. We have been provided with a tracking number that doesn’t work and have been charged for a product that hasn’t been received I would not recommend at all

I you live in the UK and are planning to go soon to France using a Bip & Go badge I recommend using emovis to order it from. Their website is much easier to navigate and they have a UK call centre. I signed up with them and then my badge arrived the next day registered post.

If you order it from Bip & Go France it may take ages to arrive or not at all - like a lot of the other reviewers have mentioned.

If you live in France it's probably not a problem to obtain the badge easily.

You have been warned.

Frustrating and Unprofessional Experience with Bip&Go

I’ve been stuck in a nightmare with Bip&Go. After my payment card was changed, I was no longer able to log in to my account to update my payment information. Despite repeated attempts to contact their customer service, I received no response or support.

Since January , I’ve been getting email reminders telling me I need to pay €10 — but with no invoice or payment details included. Eventually, in March, a debt collection agency contacted me to pay €10.08 (including interest), and at least they sent a clear invoice, which I paid immediately.

However, to this day, I still cannot access my account, and now I’ve received another letter from the same collection agency demanding an additional €40 — without any explanation or breakdown of the charge.

As a private individual, I find this completely unacceptable. I’m being penalized for something I cannot fix myself because Bip&Go refuses to provide proper communication or support. Their system is opaque, their customer service is unresponsive, and I’m left dealing with a collection agency that shows no understanding of the situation.

This has been one of the most frustrating and unprofessional experiences I’ve ever had with a service provider.

Avoid if you value transparency and support.
Help!

@Bip&Go: I am curious to which bankaccount will you do the refund! Hence how all this nightmare started that simply my Visa card was renewed and I can not log into you system to pay invoices or change my profile info!!!

Thank you so much for coming back to me, yes today I had a luck to talk with someone, and they are very helpful.. was fast and efficient.

ordering a simple extra slim support holder: almost two months later I paid for it but have not recieved (it was supposedly sent and then returned) it yet and am turning around in circles with support. time to cancel then i guess?

No issue , fast service as advertised, box received within 3 days as advertised .
The opposite experience of Ulys which never come and have a long list of excuse for not doing their job or to fulfill their T&C.

Great value, easy app, only point, not able to reach a customer service department easily, however once a response was received, concern resolved swiftly.

I was given a tracking number by email but it is not valid. Have been waiting for the badge to arrive for 11 days since April 14 in London. No idea how to verify if the badge was actually sent.

SPLUKMAIL00000369

Travelled several countries and works great! Fast lane (30km) never failed, so I could not have made a better choice!

Bip&Go charge an account inactivity fee of 10EUR per month after 1 year of no toll usage. The kicker? They wont cancel my contract/delete my account!

I attempted to cancel my account in October 2023. A year and a half later, I'm still fighting an up hill battle. I have documented evidence of 4 ignored GDPR requests (a direct violation of EU law), and they have been sending multiple debt collection agencies after me over pathetically small amounts (less than 20 cents in some cases) when in reality I don't owe a penny.

Access to my online portal has also been blocked.

More than likely will need to take legal action just to close an account! Pathetic. Bip&Go blatantly operate in a predatory manor with no regard for the law.

As many reported took the money and radio silence after that. Tried to reach out to customer service multiple times but no luck.

Update. After about two weeks i finally got a reply. Tag seems to work.