Billing Finance Reviews 

2,915
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff, who made the overall process easy and stress-free. Many people highlight the excellent and efficient service, noting that everything was explained clearly and transparently, leading to a seamless experience from start to finish. However, some customers were dissatisfied with aspects of customer service, mentioning a lack of support, unsatisfactory answers, or unhelpful responses. A few other people also felt that payment processes had issues, citing unexpected charges, delays, or difficulties with early settlement explanations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the quick and efficient process, with many... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick, prompt service and... See more

Payment

Users describe ambiguous interactions with payment, with some customers praising the swiftness of finance... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,915)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Swift and straight forward.

13 July 2026
Billing Finance logo

Reply from Billing Finance

Hi Joseph, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Very quick process and everything was…

Very quick process and everything was done for me. Someone always there on the end of the phone if i needed to talk instead of a computer. Thank you

10 July 2026
Billing Finance logo

Reply from Billing Finance

Hi ,We are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Simply reliable

How swift the finance went through
Billing Finance is simply the best 👌

9 July 2026
Billing Finance logo

Reply from Billing Finance

Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

It was fast deciding

It was fast deciding, and I think it's was the great!

14 July 2026
Billing Finance logo

Reply from Billing Finance

As a family-run business with people and customer service at its heart, nothing makes us happier than hearing such positive reviews. Thank you.

Rated 5 out of 5 stars

Once all documents were submitted there…

Once all documents were submitted there was a quick payout to the car dealership

6 July 2026
Billing Finance logo

Reply from Billing Finance

Hi Christopher, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Help me a lots

Excellent company for helping

7 July 2026
Billing Finance logo

Reply from Billing Finance

Hi Luis, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Excellent service

Excellent service
They dealt with every enquiry professionally
Nothing was a hassle
Polite and respectful manner

Highly recommend

30 June 2026
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Easy and efficient

Easy and efficient

25 June 2026
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Efficiency

Honest open and transparent

30 June 2026
Billing Finance logo

Reply from Billing Finance

Hi Jane, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 1 out of 5 stars

Terrible company

Terrible company, full of it, they will do whatever they can so you cant make payments then endorse on trying to recover the vehicle to make more money

30 June 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

Thank you for posting a review and we’re sorry to hear that your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further. Please reach out to discuss this on 01604 402204 at your earliest convenience.

Rated 5 out of 5 stars

Very quick and easy finance thanks to…

Very quick and easy finance thanks to Gareth Philp even with the difficulties

19 June 2026
Billing Finance logo

Reply from Billing Finance

Lauren, we're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service , I am a very happy customer, all done so easy and now I have my bike thank you

26 June 2026
Billing Finance logo

Reply from Billing Finance

Putting customers at the heart of what we do and making them happy is something we continually strive for at Billing Finance. Thank you for your review , we hope your enjoy your new bike!

Rated 2 out of 5 stars

I am still waiting a call in connection…

I am still waiting a call in connection with finance being returned due to vehicle rejected as clutch broke day after purchase. No call no email from either billing finance or Zuto and still awaiting my deposit of 4k which dealership cannot release until finance is returned.

16 June 2026
Billing Finance logo

Reply from Billing Finance

Thank you for posting a review and we’re sorry to hear that your experience was not up to our usual standards. We would like the opportunity to talk and investigate your feedback further.

Rated 5 out of 5 stars

Good customer service and very polite…

Good customer service and very polite over the phone this is the 2 nd time I used billing finance and happy to use again

18 June 2026
Billing Finance logo

Reply from Billing Finance

As a family-run business with people and customer service at its heart, nothing makes us happier than hearing such positive reviews. Thank you

Rated 5 out of 5 stars

Great experience

Great experience! Professional team, excellent service, and very helpful throughout the process. Highly recommend.

10 June 2026
Billing Finance logo

Reply from Billing Finance

Hi Lahiru, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Ask for taylor

If you ever try this company i fully advise you ask for taylor

3 June 2026
Billing Finance logo

Reply from Billing Finance

We're happy to see that you had a 5-star experience using Billing Finance. Thank you for sharing.

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