We had no problems finding a ticket. We were greeted at the door of Store Studio by a security guard who inspected our ticket before we were allowed in. There was a closkroom and toilets immediately a... See more
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See what reviewers are saying
I recently tried to buy tickets for "The Best Music from Studio Ghibli" concert in Oslo, but due to Billetto’s poorly designed interface, I ended up with tickets for Bergen instead. The platform'... See more
Good clear advice and helpful subject suggestions for printing triptychs. Cherry encourages us with many different layouts, presentations, etc. What works and what doesn't work.
Company replied
Go every year ,great to meet up with friends ,incredible selection of whisky ,all in all a well organised great day out.simple to book and a date always in our calendar
Company replied
Company details
Written by the company
On Billetto you can sell tickets for your event, be it a concert, live music, course, theme party, school party, festival, dance event, sports event or something entirely different. Billetto is present in 13 European markets - start your ticket sales today.
Contact info
Dronningens Tværgade 9, 2. Sal, 1302, København K, Denmark
- +45 71 99 38 82
- support@billetto.com
- www.billetto.dk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Never a problem
Regular mails with relevant ticket offerings and smooth purchasing. Never had a problem
12 June 2024
Unprompted review
Reply from Billetto
Hi Julz,
Thanks so much for your review!
Cheers,
Team Billetto
Google pay needs refinement.
It was incredibly difficult to get google pay to accept my current card. I really wanted the ticket so I stuck around for the 15 minutes of uncertainty that it took to get my card avcepted.
7 September 2024
Unprompted review
Reply from Billetto
Hej Henrik,
Tack för ditt omdöme. Vi beklagar att du har känt att där är någoting som inte har fungerat optimalt på sidan vid köp av biljetter. Normalt går bekräftelsen av en betalning igenom direkt, men det kan hända att banken som ska bekräfta köpet tar lång tid på sig att komma tillbaka med bekräftelsen, som i ditt fall, och det är tyvärr inget vi kan göra något åt då vi inte kan bekräfta ett köp innan banken har godkänt det.
Vi förstår att 15 minuter är en lång tid att vänta på att ett köp ska bekräftas och vi kommer att låta din feedback gå vidare.
Vi jobbar hela tiden hårt med att göra sidan så användarvänlig och enkel som möjlig att använda för alla. Skriv gärna till oss på support@billetto.se om du behöver hjälp med något, så hjälper vi dig på bästa vis.
Mvh
Team Billetto
Too many forced options to add profit…
Too many forced options to gain more money out of one buy, a simple ticket. Instead you should ask ONE question if I would like to have some additional options or not, and if "yes" then you can guide me to the options.
1 September 2024
Unprompted review
Reply from Billetto
Hi Stig,
Thank you for your review.
We regret that you have felt that there is something that has not worked optimally on the site when purchasing tickets. We are constantly working hard to make the site as user-friendly and easy to use as possible for everyone.
We appreciate your feedback and will pass it on to our developers for future improvements.
Mvh
Team Billetto.
Too expensive
Too expensive. I was buying tickets for a charity event and Biletto took more than 6.5% of my payment.
Also endless (slightly devious) onsells - which I had to opt out of.
29 August 2024
Unprompted review
Reply from Billetto
Hi Peter,
Thank you for taking the time to share your feedback. We’re sorry to hear that you found our fees higher than expected.
Regarding the additional offers, we aim to provide optional services that is of interest to many of our customers, but we never intend for this to be confusing or inconvenient. We appreciate your feedback and will continue working to make this process as clear and user-friendly as possible.
Best regards,
Team Billetto
Horrible and out of touch registration…
Horrible and out of touch registration when buying tickets for a family. Asking for every family members address etc. Especially asking for a 6-year old's address and phone number.
27 August 2024
Unprompted review
Reply from Billetto
Hi Christian,
Thank you for your review!
We usually don't ask for the full address only the postal code and telephone number once for the ticket buyer. But on some events the organizer wish to have this information and ask us to collect this information for them once per order or for each attendee and this is why you were asked to fill this in.
Even if I do understand that in your case asking for a 6-year-olds address and phone number seems meaningless, many of the attendees are adults and not necessarily family but just friends and here there are good reasons to ask for the address and phone numer for each one.
Cheers
Team Billetto
Scummy platform eager for your money
It's a scummy platform that will use whatever underhand trick it can to make you spend more than you should. It automatically adds items you don't ask for to your bill. It's ambiguous about how you'll get your tickets and then offers a payed option at a ridiculous rate. Frankly, those options could just as well have been included in the already-too-large transaction fee they claim. At least then you could argue for why that fee should exist to begin with.
21 August 2024
Unprompted review
Reply from Billetto
Hi Matthias,
We appreciate your feedback on this.
You write that "It's ambiguous how you'll get your tickets"? Just after you have chosen the tickets you want and before you event fill in your name etc. you see this line making it clear how you will receive the tickets: "Your receipt & tickets will be sent to this email." referring to the email you fill in under your name. I don't see how this could be neither ambiguous nor lead to making you pay other services to receive the tickets.
Tickets are always sent via email and can also always be accessed through the Billetto account under My tickets for free.
The extra services we offer; ticket on SMS, reminder of event on SMS ahead of the event and sickness cancellation insurance are optional alternatives, and as third parties are involved there is an extra cost required for the service.
Because there is an extra cost involved and these services are not necessary, we don't find it is fair to include this cost in the fee for everybody.
We therefore have chosen to let each ticket buyer decide if they want the service or not, and that way only the ones who does want it, pay for it.
Best regards
Team Billetto.
Too much add on choices with a price…
Too much add on choices with a price tag. Too much information required in the Checkout . The Google search address lookup field fails. Its is just annoying when you only want to pay.
25 August 2024
Unprompted review
Reply from Billetto
Hi Lasse,
Thank you for your feedback. We’re sorry to hear about the frustration with the information required in the purchase flow. We're actively working to simplify the experience for a smoother, more seamless purchase.
Your input is valuable to us as we strive to improve. If you have any further concerns, please don’t hesitate to reach out to us on support@billetto.com
Best regards
Team Billetto
Worked very good
Worked very good. Being foreigners we can not have Swish on our phones so most of the time digital payment in Sweden is difficult for us. Not this time. Thank you.
19 August 2024
Unprompted review
Reply from Billetto
Hi Ton,
Thanks so much for your review!
Cheers,
Team Billetto
Where did it say I would be charged…
Where did it say I would be charged £1.80 for texting the tickets to me?
13 August 2024
Unprompted review
Reply from Billetto
Hi LCJ,
Thank you for your feedback!
The option to receive tickets via SMS is an additional service we offer for convenience, and the cost of £1.80 is clearly displayed during the purchase process, including on the screen before you finalize your payment.
We strive to ensure all costs are transparent before completing your purchase, and we appreciate your understanding.
If you have any further questions or concerns, feel free to reach out to us directly on support@billetto.com
Best Regards,
Team Billetto
Works fine but scammy extra fees
Works fine, but the extra fees are basically a scam
12 August 2024
Unprompted review
Reply from Billetto
Dear Kirill,
Thanks for your feedback. We're sorry to hear that you had a negative experience.
As this review is from some time ago, we hope your issue has since been resolved. If you still need any assistance, you’re very welcome to reach out to our support team at support@billetto.com– we’re happy to help 💙
Wishing you a lovely weekend!
Best regards,
Team Billetto
I can’t find my tickets in my Apple…
I can’t find my tickets in my Apple wallet, despite saving them several times. I have had to resort to taking a photograph of my email receipt….
9 August 2024
Unprompted review
Reply from Billetto
Hi Jennifer,
Thanks for your feedback — and we're sorry to hear you had trouble finding your tickets in Apple Wallet.
We always send an order confirmation by email with the tickets attached, and they’re also available anytime by logging into your Billetto profile using the same email you used during purchase.
We hope you managed to access everything in the end — but if you ever need help in the future, you're always welcome to reach out 💙
Best regards,
Team Billetto
Venue was 6,5 km from the original.
So, I had a ticket for the “Moment” this Thursday, and the venue was moved without Billetto sending me an e-mail/message. A friend called me and told me it was now in another location 6,5 km from the original location. Billetto should have send me an e-mail and offered to refund.
8 August 2024
Unprompted review
Reply from Billetto
Hi JC,
Thank you for your review — and we’re really sorry to hear that you weren’t informed about the venue change in advance.
Just to clarify, it’s the event organiser who is responsible for notifying ticket buyers of any updates like this. That said, we completely understand how frustrating it must have been to find out from a friend rather than through official channels.
We hope you managed to get in touch with the organiser and sort things out. If not — or in any future cases — please don’t hesitate to contact us directly at support@billetto.com. We’re always here to help 💙
Best regards,
Team Billetto
Reply from Billetto
Hej Christina
Tusen tack för ditt omdöme av Billetto, det uppskattar vi verkligen!
Mvh
Team Billetto
Oh Dear!! Not straightforward at all
I found it difficult to pay. Got through on the third attempt.
Saved a password but wouldn’t accept it. Overall, I found it very difficult.
So sorry!
20 July 2024
Unprompted review
Reply from Billetto
Hi Carol,
Thank you so much for taking the time to leave a review — and we’re genuinely sorry to hear that the booking process was frustrating.
It’s certainly not the experience we want for anyone using Billetto. Struggling with payment and password issues can be incredibly annoying, especially when you just want to complete a simple booking.
We really appreciate you sharing this, as feedback like yours helps us identify where the platform isn’t as intuitive as it should be. We’re continuously working to improve the user journey — and I’ve passed your experience on to our product team.
If you ever run into trouble again, don’t hesitate to reach out. We’re here and happy to help 💙
Wishing you a lovely day,
Team Billetto
Reply from Billetto
Hi Margaret,
Thanks so much for your review!
Cheers,
Team Billetto
Fine, but scummy dark patterns in the UI
The actual process for buying tickets is simple enough, but then at the end they try to upsell you for extra services which honestly should have been baked in to the (already included) processing fee.
Two of these three upsells are also enabled by default, and it’s not immediately obvious that they cost extra money.
Charging 15 SEK to have them send an SMS with a link to the tickets you’ve already received by mail is wild.
The option to add a cancellation insurance is fine, but shouldn’t be selected by default.
Another 15 SEK to send a reminder SMS also feels wildly out of place.
15 July 2024
Unprompted review
Reply from Billetto
Dear Chr. G,
Thank you for sharing your feedback with us. We're pleased to hear that you found the ticket purchasing process simple and smooth.
Regarding the additional services mentioned, they are not included in the base price as they are entirely optional and not required to complete your purchase. When you by a ticket on Billettos platform we automatically send your ticket along with a receipt to your email at no extra charge.
Optional services such as receiving your ticket via SMS, opting for a reminder SMS, and adding insurance, all involve third-party services that charge a fee for these conveniences.
We ensure that the costs for these optional services are clearly outlined in the respective section where they are offered and detailed in the order summary on the same page. This summary is presented before finalizing your purchase.
We hope this clarifies the matter, and we remain available should you have any further questions or concerns. You can always contact us at support@billetto.com.
Best Regards,
Team Billetto.
Good but a few major annoyances
No 1 annoyance is that there’s no indication on a listing to show you’ve already got a ticket. For large series events, that’s a huge nuisance. I have to click on ‘my tickets’ and see if the event is in there. However, if the series of events has mostly the same title (eg A Long Line Of Text Followed By Part 1/2/3 etc) and the same image, it’s a lot of unnecessary effort to determine whether you’ve already booked a ticket. A ticket icon overlaid on the image would do it. It’s easy to miss episodes in a series if you think you’ve already got a ticket. But also, Billetto will let me go right through and pay for a ticket without ever flagging up a warning message that I already have a ticket. If that’s a deliberate ploy to grab extra money, it’s shameful.
2. Event title text is so big, the title gets truncated so you can’t see if it end in Part 1, Part 2 or This Event: This Sub-topic etc. Obviously, this is related to my point No 1 and visibility of full information. Either make the text small enough or enforce a character limit and make organisers aware of how much will or won’t be visible in the listings.
3. Please stop putting Photography under ‘hobbies and special interests’, ie treating it like a kids craft or trainspotting. When equipment costs several £thousands, it’s a lot more than a trivial ‘hobby’. It is a hugely wide ranging subject and deserves its own category with subcategories such as ‘Social’ (this means weddings, portraits, babies, *not* social media!); architecture; landscape; commercial; wildlife; nature; art; still life; flowers & gardens.
4. In the phone app, the blue colour is too dark for tiny V buttons to show up against the black, making you hunt for how to get back to the previous or Home Screen. This should be much more obvious.
6 July 2024
Unprompted review
Reply from Billetto
Hi Avril,
Thanks for your feedback. We're sorry to hear that you had a negative experience.
As this review is from some time ago, we hope your issue has since been resolved. If you still need any assistance, you’re very welcome to reach out to our support team at support@billetto.com – we’re happy to help 💙
Wishing you a lovely weekend!
Best regards,
Team Billetto
It was fairly straightforward to book, but miffed about the extra charges
It was fairly straightforward to book, but not made clear that the extras like getting your ticket by SMS and getting a reminder carried extra charges. Otherwise I wouldn't have chosen them! I'm sure it must have said somewhere that they carried a charge, but it wasn't obvious. I'll scrutinise the details more thoroughly next time.
5 July 2024
Unprompted review
Reply from Billetto
Dear Sarah!
Thank you so much for your feedback! We're delighted to hear that you found the booking process smooth and straightforward.
Regarding the charges for additional services such as SMS ticket delivery and reminders, the price of these services is clearly displayed both in the box where you are asked if you wish to select or decline them, as well as in the order summary displayed on the same page. Finally, it is also clearly specified in the order summary presented to you before you finish the purchase.
Your attention to detail is much appreciated, and we hope this clarification addresses any concerns you may have had.
Best Regards,
Team Billetto
It was all so easy.
24 June 2024
Unprompted review
Reply from Billetto
Hi Stefan,
Thanks so much for your review!
Cheers,
Team Billetto
No language translation despite taking…
No language translation despite taking international payments.
No receipt of payment - 1st thing I got was a request to review using the system.... better to confirm my transaction first...
22 June 2024
Unprompted review
Reply from Billetto
Dear Martin,
Thank you for your feedback. We regret to hear that you encountered difficulties with the language settings on our platform.
At Billetto, our system is by default configured to display events in the language of the country where they take place. As we operate across various countries within Europe we offer selection of languages including Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish to accommodate our diverse audience.
To ensure you receive information in your preferred language, simply navigate to the bottom of the page and click on the "Change Language" button. You will then see that all information during the purchase flow is translated to you selected language.
Regarding your concern about payment confirmation, we understand the importance of promptly confirming transactions. Upon completing your purchase, we immediately send a confirmation email to the address provided during the process, including your attached tickets and receipt.
We appreciate your feedback as it helps us improve our services. If you have any further questions or need assistance, please feel free to contact our support team directly on support@billetto.com.
Best Regards,
Team Billetto.
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