Big Motoring World - Leeds Reviews 

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It is always basically the same generic reply. It is a shame Big Motoring World does not put as much effort into preventing these problems and resolving the main issue properly in the first place. I already contacted Customer Care and had to fight to reject an unsafe vehicle, so asking me to contact you again simply avoids addressing what actually happened.
And still NO compensation for the 3 months I was without one of their faulty vehicles.

Staff were amazing. The variety of vehicles they have on sale allowed my wife and I to purchase a great car on a great deal. They are also very fair with part exchange prices.

Absolutely fantastic service from Zak, really looked after me and arranged a great deal.

I’ll likely be going back when I’m due a new vehicle.

Appalling customer service, it was not busy and we waited 50 minutes i asked when we would be seen and the cocky kid said when someone is free then went back to talking with another colleague ans somw young blokes ,with that we got up and left I would not recommend this place at all they need to better the customer experience

Staff to busy talking to their mates and we were waiting an hour and didn't get helped wouldn't recommend

Zac was really friendly and helpful from the start. He explained everything clearly, kept me updated throughout and made the whole process easy. I travelled all the way from London to Leeds for the car, and the customer service was definitely worth the trip. Really happy with the experience and would happily recommend Zac to anyone looking for a car. Thanks again!

The buying process was made really easy with the initial guy. He left us to look around the car and gave us plenty of time to do this. He made the test drive comfortable and was really nice and chatty. Very knowledgeable about the car. It was a very good experience. The problem was after this. We were left almost an hour once we paid before we had the keys handed over. This really took the shine off the experience to be honest. My appointment was at 3pm and left with the car at 6pm. This is an unacceptable amount of time.

Big Motoring World offers an excellent range of vehicles, and I was able to find exactly the car I wanted. However, my experience was let down by the sales process.

The failure to honour the advertised minimum part exchange valuation significantly reduced my confidence, particularly after travelling a long distance. The pressure to purchase GardX in order to improve the part exchange offer also left a poor impression, and I remain unconvinced that the GardX treatment was fully applied as sold.

Would I recommend Big Motoring World? Yes, because the range of vehicles and pricing are competitive. However, I would recommend that customers consider selling their existing vehicle privately or elsewhere rather than relying on the online part exchange valuation, and I would advise carefully researching GardX before deciding whether it represents good value, as similar paint and interior protection treatments are available elsewhere for considerably less.

I'd already seen the car online and had pretty much made my mind up, so they took me straight to it, left me to have a look around without pressure and then let me take it for a test drive. It was only a short route which is difficult to get a proper feel for the car, but understand that's fairly standard.
After agreeing the sale, I was offered the usual optional extras (tyre protection, paint protection, extended warranty, etc.). I declined them but was then asked which one I would choose if I HAD to. Coincidentally, that (£800 value) product then appeared as a "free" addition to my deal because they said they couldn't increase the part-exchange value but would offer me that instead as a bonus. It did make me wonder whether I’d have got more for my PX if I’d just said no to everything at the outset.
They asked if I wanted to take the car the same day but I asked to come back the following day at a pre-agreed time (again a positive as some places make you wait a few days) so it could be properly valeted and so I had time to arrange insurance and empty my old car. I was also told I'd need to tax the car at a Post Office because it had previously belonged to a disabled driver. It was implied the post office was close by. The nearest suitable Post Office was almost 7 miles away, making it around a 30-minute round trip. I think this is worth making sure people know before hand, both from a time and fuel perspective.
When I returned to collect the car, I waited 20-25 minutes before being seen again (having gone back to reception to ask if anyone knew I was back), and there were several other customers waiting too. The paperwork was rushed which sounds contradictory of me to criticize when I have complained about having to wait, but the after-sales advisor spoke so quickly I could barely pick out what she was saying. It felt like there weren't enough after-sales staff available, despite plenty of sales staff on the showroom floor. It gave the impression that the priority was selling the cars and once the deal was done there was less effort on the after sales, if I am being honest.
The whole collection process, including the trip to the Post Office, took nearly two hours. There was no finance so only the payment and paperwork for the new car and the transfer of my old car.

My biggest disappointment was/is the condition of the car and honestly all the excitement of getting a new car has been spoilt by it. I'd specifically delayed collection so it could be valeted, but it clearly hadn't been. It still smelled of dog (I have a dog myself but I do not expect the car to smell so strongly after a "valet") and was filthy in several areas- mud, dust, dog hairs, crisps. After spending so much money, it was disappointing to drive away in a car that didn't feel prepared. I signed the handover because I simply didn't want to wait there any longer, but I’m now driving around in a dirty smelly car and will have to pay to have it professionally cleaned myself. I was asked for feedback which I provided via email, along with photos, 2 days ago and haven't heard back.

The staff I dealt with were helpful, but the collection process was long and preparation of the car fell well below the standard anyone would expect.

Good service but in no rush

Jennifer explained everything clearly and kept asking if there was anything I was not sure about very polite and credit to your team when we went out to get my car she made sure I knew where the release was for filling my car up and asked if there was anything I would like her to show me

The staff at Big Motoring World are friendly and welcoming, but I suppose that's to be expected when they're trying to make a sale.
Unfortunately, I was in a position where I needed a car quickly after my previous vehicle suddenly died, so I didn't have the luxury of shopping around. I viewed the car and collected it a few days later. By the time I drove it away, it was close to closing time, so although I pointed out that it hadn't had a proper valet, I decided to overlook it and clean the remaining bits myself.
What has disappointed me far more is what has happened since. Less than two months after buying the car, I've already had an under-bonnet warning light come on twice and have had to top up the coolant. That's not something I would expect on a vehicle that has supposedly been thoroughly checked before being sold.
It doesn't give me much confidence that the pre-sale inspection was carried out as thoroughly as it should have been. On top of that, the advertising around the showroom gives the impression that warranty comes with the car, with banners and signs promoting it throughout the building. However, when it came to purchasing my vehicle, I had to pay extra for the warranty, which felt misleading.
To make matters worse, I'm now having great difficulty with the warranty provider trying to get the issue sorted. Rather than having the reassurance I thought I was paying for, I've been left chasing people and dealing with unnecessary stress over a car I've owned for less than two months. It's frustrating and incredibly disappointing.
Buying a car should be an exciting experience, not one that leaves you worrying about warning lights, topping up coolant and fighting to get warranty work approved within weeks of driving away. While the sales staff were pleasant, the after-sales experience has been poor, and I certainly wouldn't expect these kinds of issues so soon after purchasing a vehicle. Sadly, based on my experience, I wouldn't recommend Big Motoring World.

Do NOT buy a car from here I bought car back in December in five weeks the gear box went that got fixed no problem, 7 months later the coolant flange has gone the warranty team are telling me this is not under warranty and is the wear and tear of the car when if I drove the car with no coolant in the engine would blow up so they would rather pay thousands than a few hundred quid to get it fixed. A week of stress over 29 phone calls later still no joys and still waiting on the manager to get back to me regarding the car getting fixed. I would keep well away from this place after the back experience I have had, false advertising poor customer service and a lot of stress you will end up doing all the running about not worth it at all trust me when I say KEEP AWAY and always ask in detail what’s included in the warranty side of it because they will sting you

Both Connor & Sohail were respectful and not in your face Salesmen. I’d see them both again if I needed a Car.

Mo Bala looked after us and was friendly and highly knowledgeable. He went the extra mile and leaving more than happy.

Great experience purchasing my new vehicle, top tier friendly customer service and would definitely recommend to new buyers. Easy to talk to and a pleasure to have brought from this company rather than others. Thank you once again.

Had a fabulous experience buying my new car at Big Motoring World. Would use again.

I bought the vehicle on 15th of February a fault appeared straight away with the boot randomly opening. This progressed into the boot not opening at all unless using the key. I informed Big Motoring World (Big Assist) straight away and the issue is still not fixed 5 months after. It has been diagnosed but communication between Big Assist and the garage is shockingly bad. Big Assist have not responded to the issue and appear to hoping that I sort it myself. The garage they allocated is over 1 hour away and they have endless issues in getting the part but it feels like they are just fobbing us off. I went today (they confirmed they had the part the other week) to only be told that they have returned the part and this has happened again. If Big Assist would use any garage or pay for the repair then it would be a completely different review. Oddly the first garage they allocated the repair rejected the job which makes me think that was the first red flag.

I would not go back to big motoring world apart from to reject and return the sale under the Consumer Trading 2015.

I'm glad I didn't get the extra warranty as it's quite clearly a scam.

By the way the repair is simple and I could it myself if I knew the part number. One of the issues with the stop start I fixed myself by using youtube. Some of the review factors in the terrible garage but BMC should be taking control of the issue but they just don't care. Because i had to put my son down to grab the keys to be able to use the fob to open the boot, my little boy almost got away from me and run onto the road. I obviously ditch the car to stop my son but it shouldn't have happened in the first place as the boot should manually unlock.

UPDATE - After almost 5 months the repair has now been completed. The delays seemed to be due to a single member of staff at the 3rd party garage being disorganised and useless. We ended up visiting the 3rd party garage 3 times (not including the initial visit for diagnostics).

I have increased the review by 1 star purely because Charlotte was helping and probably getting the same staff member we were. Big Assist need to take a Bigger lead in their aftersales and warranty issues and not leave it up to the customer. I suspect that if Big Assist were constantly hounding the garage like we were then they would have got to the good members of staff at the 3rd party garage. Hopefully, the fault is now fixed but no real way to tell until I'm driving in rainy weather. However the fault was obvious because the switch had a hole in it where water was getting in.

Purchased a car on Wednesday 24th June with the view to taking it away that night. Transferred the money for the vehicle and then was told I couldn’t tax it so had to go to the post office the following day. Sales advisor filled out the V62 and I changed the insurance on my car on 25th June as was part exchanging. I then went to the post office the following day and they were unable to tax the vehicle. I tried to call Big Motoring World Leeds but was on hold for 30 mins then kicked to the back of the queue so I had no choice but to take the afternoon off work and drive through to speak in person. The handover colleague completed the form again as said this was done incorrectly and I taxed it at a local post office before being told there was a fault with my new car. I waited 3 hours before it was explained that I couldn’t take it so I had to change all the insurance again. After explaining the situation to the manager his response was ‘we are not in the business to compensate people’ and ‘we sell hundreds of cars a day’ so clearly didn’t care about my experience and the fact I had to take the afternoon off work to try and sort this out after taking my money the previous night to still end up with no vehicle. He did say I would be a priority on the Friday morning and he would call me first thing. On Friday I heard nothing again and was forced to chase again for an update on the car, being on hold for 1 hour before being told nobody was available to speak to me and they would call back. Unsurprisingly there was no return call and no update on Saturday and Sunday. It was left to my Dad to chase an update on Monday and be told the car is ready before collecting on Tuesday. A goodwill offer of £50 towards insurance and a tank of petrol is no compensation for a shocking experience and I would not recommend anyone use this company. To make matters worse just 1 day after driving away it was also found that I had a slow puncture. I should have been excited after spending a significant amount of money on a new vehicle but the whole experience was really poor.

I recently purchased a KIA Sportage GT Line from the Leeds branch. According to their website, the car was advertised as having front cameras and heated seats, among other features. I specifically asked the salesperson and was assured these features were included, which was also reflected in the price.

However, when I brought the car home, I discovered these features were missing. In the future, I will insist on seeing all advertised features before finalising a purchase and will not rely solely on assurances.

When I contacted the branch to address the issue, they denied responsibility, claiming they do not provide the specifications and that the features were not listed, despite my having saved the original advertisement as evidence. Even when shown this, they still refused to acknowledge the problem.

Based on my experience, I will not be using their services again and cannot recommend them. I suggest looking elsewhere.