Best Buy Reviews 

I purchased a Yamaha AV Receiver online from Best Buy online for $749.99. I got a Best Buy receipt and paid via paypal. Paypal paid bestbuy.com. The item stopped working days later and I called Best Buy for an exchange. They would do nothing. They said a "third party seller" sold it to me even though paypal paid BestBuy.com. They gave me the number of the "third party seller" and they would do nothing either. I put it in dispute with paypal but Best Buy is fighting it. All I want is an exchange and Best Buy refuses to do anything. BEWARE - THIS LARGE CORPORATION is VERY DISHONEST.

Best Buy Rochester MN. We bought over $10,000 in appliances in mid April. Delivery to be June 17. Sales said they would sit on the products till delivery time. June 16, no word from the delivery company. We called. They said it is scheduled for the 17th. They will call us 1 hour before. We called at the end of the day and were told it would now be July 8. We have an Air BNB. Not working for us. we have been on the phone for hours. The said the products were in a store 5 hours away. I said I would drive there to get them. The next day we called to confirm they are in the store before I give up 1 day of my life and $200 in fuel to go get them. The guy said they are not in that store. Around and around we go. DO NOT BUY FROM BEST BUY!

If I could give this worthless company, one star I would. Customer Service… It’s a joke what Customer Service you get an AI phone that doesn’t understand anything that doesn’t put you in contact with a human. If you call back about six times you may finally get a human, but it’s not a human from the store that you think you’re calling. It’s some generic call Center that doesn’t really answer anything gives you terrible advice. I would return this item in two seconds and buy it from somewhere else except I’m not the one that purchased it. Absolutely repulsive Customer Service.

My printer broke down. I really needed one quickly. I found bestbuy.com could deliver one by next day delivery. But it didn’t happen that way. Email notification states there’ll be delays. I feel like I have been had. I wanted to cancel the order but I couldn’t find a way to do so. It’s really frustrating.

This hoover I purchased was a load of rubbish had no cleaning power I’m a elderly lady not a lot of money to spare how can you put this hoover up for sale
So disappointed

I placed an online order specifically because Best Buy advertised same-day, one-hour pickup. Hours later — nothing. I went to the store in person and was told they had the phone but it wasn't ready. What exactly is the point of ordering online?
I'm traveling. I don't have the luxury of sitting around waiting for a system that doesn't work. I had to cancel the order entirely because your "guaranteed" pickup window was meaningless.
Here's the kicker: I could have walked into the store, bought the phone off the shelf, and been done in 10 minutes. Instead I wasted hours waiting on a promise Best Buy had no intention of keeping.
Don't advertise one-hour pickup if you can't deliver it. This is false advertising dressed up as convenience. I won't be back.

Subject: Complaint Regarding Best Buy Order and Misleading Refund Guidance

I am a customer from Brazil and I am filing this complaint regarding the way Best Buy handled my order and refund request.

On April 29, 2026, I placed an online order for three WHOOP bands through Best Buy's website. The estimated delivery date shown at the time of purchase was May 1, 2026.

On May 1, I received an email informing me that only one item would arrive on May 1 and that the remaining two items would be delivered on May 3.

My return flight to Brazil was scheduled for May 2.

I visited a Best Buy store seeking assistance. Store employees informed me that because the order had been placed online, they could not help me and that I would need to contact Best Buy customer service by phone.

On May 2, I called Best Buy customer service. I explained the entire situation and informed the representative that I would be leaving the United States before the remaining items arrived.

The representative told me that situations like this were common and instructed me to wait until the packages were delivered on May 3 and then call back on May 4 to request a refund. I specifically asked whether there would be any problem obtaining a refund later, and I was assured there would not be.

Following Best Buy's instructions, I called again on May 4. The representative stated that a case would be opened and investigated and that I would receive an email regarding the refund process.

A few days later, I received an email denying the refund.

I called again and was told that the matter would be reviewed and that I would receive another email within approximately three days. No email was ever received.

After waiting several weeks, I contacted Best Buy again and was ultimately informed that the company would not provide any refund and that there was nothing further customer service could do.

I believe I acted reasonably and in good faith throughout the entire process. I followed the instructions provided by Best Buy representatives and relied upon their assurances when deciding how to proceed.

Had I been informed from the beginning that no refund would be considered, I would have explored alternative options immediately.

I am requesting a fair review of this case, including access to the recordings of my customer service calls and reconsideration of the refund request for the items that I was unable to receive due to the delivery delay and the guidance provided by Best Buy representatives.

I have records of all customer service calls, emails, order information, and delivery notifications and am prepared to provide them upon request.

Thank you for your attention.

Sincerely

Bought Airpod Pro 3 that was refurbished but never disconnected from some unknown individual. They wanted be to wait 3 business days to talk to the third party vendor. Meanwhile I have some creep tracking the airpods to my house. Talked to customer service and they said sorry about your luck. Was supposed to have a call back from a supervisor and NOTHING! They don't care about your safety or anything else. Can't even call the store front to see about my parcel being shipped out(I didn't want it at my house another minute). Checked the tracking number and after 2 business days it's not been shipped out. Now I have to physically go to the store and deal with this crap. I WILL NEVER BUY FROM BESTBUY EVER AGAIN! I would rather pay an extra $200 for an item then to buy there. Save yourself the headache.

I am looking to buy a new laptop. I called Best Buy to see if I could schedule an in-store appointment with a sales consultant to discuss different product options, pricing and availability. After 30 minutes I was advised to make an appointment at my local store (Laurel, MD.) with a Geek Squad representative. I went to my appointment today and was told that the Geek Squad was only for service/repair issues. After several minutes of waiting, a young sales person did approach me. He answered a couple of my questions and was unable to answer others. He did, however, spent time espousing the values of the Best Buy Plus service plan for $199. The whole thing was a complete waste of my time.

I bought a 4,200$ graphics card in the US. I took it back home (I am a student in the US).

When attempting to install the graphics card, it wasn’t working and after many attempts I took it to an expert for inspection. He looked inside the graphics card (without opening it) to find that there is no processing unit and no memory inside the card. Which means BestBuy sold me a returned item which they did not check. Their mistake cost me 4,200$ and they won’t return it because it’s been over 15 days.

I cannot believe that such high value items can be unchecked and sold and refused for return. The irony is that those cards rarely come faulty, so it’s those who return them early the likely culprits for taking them apart.

Horrific experience, please avoid at all costs.

We purchased a few items from best buy at one time, not including the thousands we've spent here, this purchase was almost $2,000. Within this purchase was a dishwasher which was supposed to be delivered and installed. Best Buy made us wait months for a delivery date. The delivery date came and went with no delivery, no phone call, no reason. We contacted customer support, which within itself is a joke, and received no answers. Best buy's only excuse is they use a third party company who does the deliveries and installs and after best buy collects your money it is no longer their problem, this is what I was told by best buy customer service. They use installs inc. as a third party and I have found installs Inc is an extremely subpar company with a tremendous amount of bad reviews. Best buy left us no choice but to cancel the order. They did offer to drop the dishwasher off on our porch, such a joke it's been a couple days and we still haven't seen the item cancelled and our money refunded so we may purchase from a reputable company. My advice, everyone stop purchasing from best buy and let them dwindle into nothing.

Such a horrible company. Charged me $1600 and said they delivered it. They refuse to give me the item or return my money. Zero customer service. Just talking to AI.

Ordered a washer for delivery, installation and haul away of the old machine. Upon delivery, the technicians refused to install or haul away the old washer, so now I'm stuck with needing to find someone to connect the new washer and take away the old one.

If anyone would like to see my review please look on facebook for Best Buy. To not make such a Long review, just let say that BB lied to us on our accounts. Both my wife and my accounts. We both purchased the Geeksquad and Total protection Plus package. Now when I needed service on a 4k tv I bought in Feb of24 I am told that that was Not covered. I had paid for this coverage for two straight yrs. Now, "oh, sorry that is out of coverage." when just a week before they told me all my products were covered including this tv. And Now they want to charge me Again in July for this Worthless coverage at $200.00. What crooks! This is truly dishonesty and theft.I have been a Loyal BB customer for about 20 yrs and have spent Over $35,000 there. They have really screwed this relationship with a Loyal and Paying customer up. They have lost my business and my wife and I will both cancel our BB credit cards. Sams is only 1/2 mile from Best Buy. What dishonor and dishonesty. All this is my personal opinion based on my experience with BB when I needed to use the protection that I Paid for. No more Best Buy. I caution others, hope you don't get the same or worse treatment from BB. 6-11-2026 Clyde Scurry

I have been a long time Best Buy customer and bought several appliances and a laptop from them over the years. I have bought extended warranties, and most recently purchased the "My Best Buy Total" membership, which seems to be their new protection plan. When my refrigerator stopped working after less than a year, my extended warranty and membership did me no good. Customer service has been terrible from Best Buy, and I still had to go to the manufacturer for all service repairs. Don't waste your money at Best Buy!

I scheduled a repair visit consisting of cleaning a computer and installing a hard drive. I booked it 3 weeks out so that I could wait for the repair. The Geek Squad said that this was possible since I was willing to wait till they had a block of appointments available. When I got there, besides terrible customer service, I was told it was impossible. When I complained, the store manager said it could take a couple of weeks to do the repair and absolutely could NOT be done while I wait. I was told that if I continued to complain, I would be banned from the store. I took my computer and from my car called a PC store. I explained the situation and what I needed. They told me to come in. In less than 30 minutes they cleaned the PC and installed the drive. They charged me $35. I had a membership at Best Buy that was supposed to provide the top level of support! I have called and written to the store reporting this incident.

I visited Best Buy to pick up some tech accessories. The store was well-stocked and the staff was very helpful in guiding me to the right section. The checkout process was quick and easy. Very satisfied with my visit.

Was browsing for a computer for a VA Education Program, BESTBUY Introduced me to IST Computers and please read below

IST Computers sent me the wrong unit, take forever to receive a response, can not leave a review on Best Buy so I will warn people here. The computer they sent was wrong and what makes it worse was that I needed this for a Veteran Educational Program and now will have to exit due to this issue.

The fix was for them to reimburse $300 to make up for their mistake. The mistake was they forgot to put 16 GB of ram and oh yeah the Terabyte Hard drive. How are they a company? They are known for doing this. You would think BestBuy would not advertise them as a partner. I hope your business closes! EVERYONE if YOU BUY FROM HERE CHECK YOU HARD DRIVE and RAM! MAKE SURE IT IS THE AMOUNT YOU HAVE AGREED TO AT THE TIME OF PURCHASE!

Josh, thanks for letting me know that you signed off for the day as you are the one you told me to reach out to you.

BESTBUY WON'T LET YOU PUT THE REVIEW ON THEIR PAGE UNLESS ITS POSITIVE

NO RESOLUTION! BUSINESS AS USUAL!

RETURNED THE UNIT, THEY KNOW THAT I RETURNED IT DUE TO USING THEIR SHIPPING LABEL BUT I WILL END UP WAITING OVER A WEEK FOR A REFUND.

FOUND A BETTER DEAL ON NEWEGG

WAY TO GO BEST BUY!!

VETERANS READ MY WARNING, THIS COMPANY DOES NOT CARE OF THERE MISTAKES!

Bought fridge... OK, but they advertised 10% back if I opened a Citibank/ BestBuy card. I did. They didn't. Additionally tried to inform them at least twice. Ha! No response