Best Buy Reviews 

I recently went into a Best Buy store here in Amherst New York to look at an electric bike. After giving my name to an individual in the front they said go wait by the bikes will send someone over. The bike my wife and I were interested in was the lectric XP4 750. The price for one of these bikes was $1299. The gentleman came over and I said my wife and I would like to look at this bike can you take it out of the rack so we can you know maybe sit on it and see what it feels like the gentleman was probably 19 years old and he said well we're not allowed to take it out of there it's bolted in. I said how am I supposed to look at the bicycle for even if I wanted to have it to sit on it he said all we can unbolt it. This makes absolutely no sense I wasted my time going in there and also I said to the young man you know it's too bad because my wife and I are going to buy two of these but now we're not going to buy them from you my wife and I did buy two of them online. I think if you're going to have these bikes in your store you better have somebody that's knowledgeable about them, because he definitely knew nothing about the bikes. Could tell us nothing about the bikes when I asked some questions. Best Buy just lost $2,900 in sales because they have items they know nothing about and customers cannot look at them except in a stand. Guess maybe another box store is going to go down for lack of customers.

I’ve had horrible, horrible experience, with Best Buy. I purchased five auto cameras for my cars and trucks. I’ve had one put in, but you still can’t see the picture on your iPhone. I’ve been trying to get And scheduled the other ones to get them installed as well and the Best Buy location in Austin Texas Texas off of Barbara Jordan Boulevard. I’ve had a horrible experience with them. I think the GM is Danny Deleon and he doesn’t even call anybody back or anything. With the problems. My son showed up last Saturday at 3 PM when we had the appointment and they told him he didn’t have an appointment. Horrible horrible service run run run from Best Buy. Do not buy any cameras that you’re gonna put in your car at Best Buy. The service is horrible.

I bought a refurbished apple watch from the website. it quoted me a quick 2 day delivery which i need since my watch was broken. Day of delivery i get an email that it is delayed. The email told me that if it did not arrive in 2 weeks, i could cancel the order. I did not have 2 weeks to waste, i needed a watch! I talked to Nathan on a customer service chat, and he assured me that the shipper had merely missed its pickup window, it was on its way, and i was sure to recieve my watch that day. This was a lie. When i was able to get accurate shipping data from fedex, it showed the package was still in Binghampton, NY and nowhere near virginia. I recieved the package 2 days late. Don’t trust their quoted delivery dates. And dont trust customer service people trying to get a 5 star review.

Horrible customer service with AI ,and live agents attempting to review 9 expensive items ordered , delivery and installation time schedule. Finally asked Miss AI 4 times to speak with a live agent. This “ agent” attempted to review the order and assured me the delivery and install of all purchased items would occur as scheduled. Three hours later, I received a phone call from some oneat Best Buy call center in the Philliopines stating that the
delivery order needed to be split because all items were not available for scheduled date( 2 days from today). He then gave another date for the delayed items to be installed WITHOUT ASKING IF I WOULD BE AVAILABLE!?!
I stated that date did not work, he placed me on hold for 7 minutes then came back on the line and stated that the original delivery date would be cancelled because they were unable to split the order into 2 delivery and install dates. I repeatedly requested to speak to a live agent” supervisor” to which the answer came that there was not a supervisor available. After going around in verbal circles with the agent who kept repeating the same lame story regarding “ no supervisor to speak to” and the delivery/ install date has been changed no verified , he stated that he would communicate to me and the supervisor via email for follow-up..
WHAT AJOKE!

Do not use their payment arrangement and if you do keep your eye on the bill because they fraudulently charge late fees no matter when you pay your bill.

Best buy sent two foreigners to install a dryer. They could barely speak English. They didn't think I needed the new vent because they didn't want to rip the old one out of the wall, so now I got to take the part back. The dryer is a little big for the space.

Complaint Against Best Buy

On June 17, I was scheduled to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing.

On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled.

Best Buy accepted payment for merchandise they did not have available to deliver and repeatedly provided delivery dates they failed to honor. At no point did they proactively notify me of the delays. Every update required me to spend hours contacting customer service myself.

As a result of Best Buy’s failure to deliver the washer, I have incurred additional expenses using laundromat services because I have been without a functioning washer.

The only solution offered was for me to purchase a different washer that costs more and pay the price difference, even though it would be a different brand, different model, and different color than the matching set I originally purchased. I should not be required to spend more money because of Best Buy’s inventory and fulfillment failures.

I requested to cancel the order and receive a refund. However, Best Buy could not tell me when they could retrieve the dryer that was delivered and informed me that my refund would not be processed until after they receive the dryer back, which could take weeks. I was also advised that I may be charged restocking fees despite the fact that Best Buy—not me—failed to fulfill the purchase agreement.

I am requesting:

* Immediate cancellation of the order.
* A full refund with no restocking fees.
* Immediate pickup of the delivered dryer at no cost to me.
* Reimbursement for my reasonable laundromat expenses incurred because Best Buy failed to deliver the washer.
* A review of Best Buy’s inventory and delivery practices to prevent customers from purchasing products that are unavailable.

I have made every reasonable effort to resolve this matter directly with Best Buy. Unfortunately, after multiple broken delivery promises, poor communication, and no meaningful resolution, I have been forced to take different action.

"Worst experience ever. Unreliable customer service and terrible handling of orders. Never recommending this company to anyone!"

On 6/13/2026, I went to the Chesterfield, MO store and bought a Samsung 85” TV (order #1126164375961). I also paid for delivery, installation, and programming for dual audio setup. I had an appointment for the Geek Squad to perform these services on 6/25.
First, the Best Buy system makes it nearly impossible for me to plan my day. I received notice on Thurs morning that someone would be here between 12:30 and 4:30. Later, I got an email that Logan would be here at 1:15. Then, it changed to 1:00. Then, it changed to 2:30. Then, it changed to 3:15. That was the last notice I received, and no one ever showed up.
At 4:45, I called. This was a new experience in frustration as I first had to deal with the AI robot repeatedly asking the same questions. It finally transferred me to a human and of course I had to again give my information. After doing all that and explaining the problem, the person told me that I was transferred to the wrong person as she did not handle large TVs. She transferred me to another person. Same BS. She said that she did not see any notes and could not help me.
So, I went back to the store. After a long wait, I spoke with Sebastian Laurentius, Manager. I again explained everything that did and did not happen. He could not explain why no one showed up or called me. But, he was going to notify the team manager at the store where the service originates and he was going to notify that person’s boss, as well. Since it was near closing, no one answered him. But, he assured me that I would be notified the next day of their plans to rectify the situation. The next day came and went with no contact, no apology, and no offer to perform the work for free.
The next day, I called and cancelled my order. DO NOT DO BUSINESS WITH BEST BUY UNLESS YOU WANT SIMILAR SERVICE.

I bought a jaw saw June 3 2026 . I went to return it 2 weeks later and I was 3 days late and they wouldn’t refund my money. I never used the saw . I paid 143.43 for it and I saw it on amazon for &98. I was soo pissed. I am never shopping there again!

This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and super nice sales people.

We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice.

Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer.

The place is spotless and their prices are usually the best in town.

When you walk in you are greeted and it does not take long to get help.

I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible.

I will keep going to this Best Buy.

Springfield, MO Best Buy is not making any points in my book! Have waited 4+ hours (window of 3-7pm) for tv delivery today and no one showed up. On calling to inquire they said they have no idea what happened and why delivery was not made. They say it will now be 2 more days to deliver tv. This is to replace a TV that went out and was under warranty. They are replacing tv and after going into store with broken one (55") we were told they had to deliver new one and would pick up broken one. Why were we not told this? We also were going to bring in broken one to be looked at initially but than told they have to come out to look at anything over 50"(and yet they knew the size from the get go). We generally buy all appliances thru Best Buy but their customer service and communication skills are very lacking. I will say the repair guy who came out initially was very nice and knowledgeable and did everything right. The only positive in this whole thing is we are getting a new tv - but when? I have no idea!

I bought Amazon Digital Gift Cards from them since yesterday. It's digital, these things should be instant. I bought them to use for Amazon prime Day sales. If I had gotten them shortly when I bought them, I would've made my Prime Day purchase, and gotten my item on my day off. Now I got to wait for those cards to hopefully still come in before the sales end. Never buying from bestbuy again.

Update- Best Buy executive office doesn’t like when you contact the better business bureau, however reporting them as a scam didn’t change the outcome. I received a call and email from an associate in the executive office, and in the email, they stated that they would in fact NOT provide the contracted service I paid for due to a recent policy change, and then they asked how they could correct the situation. I’m confused by this question. You can correct the problem by providing the service that I paid for. One definition of a SCAM is not providing a service that was paid for.

Purchased an iPhone screen protector, and I paid extra for an installation plan when I purchased my last iPhone 1.5yrs ago. I went in Best Buy Citrus Park, store 462, to have my screen replaced, and they wanted to charge me for my installation because supposedly their policy changed. I didn’t receive any notification from Best Buy of this policy change related to my installation contract. I asked to speak to the manager, and the person I was speaking with informed me that they were in fact the manager, Toni. I asked where the notification was as I paid for an installation plan that should be honored. She refused to honor my paid for installation plan. When I asked for her manager, she told she didn’t have a manager. I contacted corporate customer service through chat while I was in the store, who pulled my installation plan and said the store should absolutely honor my installation plan that was already paid for. Toni, had walked away, and I spoke with Jamie, the service manager, and showed her the chat with Best Buy corporate customer service. Her response was that they didn’t care what corporate had to say, and they wouldn’t honor my paid for installation plan. I notified the chat agent, and they requested that I called geek squad service to escalate this matter internally as the behaviors and not honoring a paid for plan was against Best Buy leadership policies. When I contacted Geek Squad, they were MORTIFIED by the behaviors exhibited, pulled my installation policy, and agreed again that I should not be charged as the plan I paid for extra included replacement AND installation. The agent I spoke with requested I file a complaint with both Best Buy Corporate and Best Buy Ethics. If this is how things work at Best Buy stores these days, they are losing my business.

“I am dissatisfied with the poor handling of my product return. I feel they are not managing things well. It doesn’t feel worth buying from Best Buy because, when it comes to refunds, they take too long or simply don’t return the money. I have personally been waiting over a month for a gift card refund, and it has not arrived. The customer service between Best Buy Marketplace and Best Buy itself is poor. They don’t align, and I am told to contact the seller even though I made the purchase through Best Buy.”

Very bad experience. Sale person Did not tell me about dryer electric connection cable.
Delivery man told me to buy new electric connection cable or will not install. This the instruction he has from the store. I had to pay about $42 for the cable. He refused to use existing cable which was in very good shape.I will never go to Best Buy.

I am extremely disappointed with my recent experience with Best Buy regarding my order for an LG television.

What should have been a simple TV purchase turned into a series of service failures involving pricing issues, delivery failures, installation disruptions, poor communication, and a lack of accountability.

I initially attempted to purchase the TV online during the Memorial Day sale but encountered issues completing the transaction. By the time I was able to finalize the purchase in-store on May 27, the promotion had ended. I was not clearly informed of the sale cutoff and ultimately lost the opportunity to purchase the TV at the promotional price despite attempting to do so during the promotional period.

I was originally advised to pick up the TV in-store. Because I am pregnant and unable to lift a television of this size, I arranged for someone to assist me. After making the trip to the store, I was informed that the TV was not actually in stock. As a result, I had no choice but to arrange for delivery. I was then advised to return to the store again, which was no longer practical since I no longer had assistance available to transport such a heavy item. This is precisely why I selected delivery in the first place.

The TV was scheduled for delivery and installation on May 29. I arranged my schedule accordingly and paid for installation services. The delivery never occurred, causing me to miss a planned installation appointment and waste both time and money waiting for a product that never arrived.

On May 30, I contacted customer service and was informed that my issue had been escalated and that a replacement order had been submitted. I was provided a reference number and told I would receive a follow-up call or email within 48–72 hours. No follow-up was ever received.

On June 2 at approximately 2:00 PM, I called again seeking assistance and specifically requested to speak with a supervisor. Instead of being connected to a supervisor, I was transferred between multiple agents and departments without receiving the escalation I requested.

During that call, I discussed both the replacement order and compensation for the inconvenience caused. I was informed that a $60 credit had been processed and was provided a confirmation number. I was also advised that I would receive a follow-up call within three days to confirm receipt of the television and process an additional $40 credit, bringing the total promised compensation to $100.

To date, I have not received the promised $100 credit. The initial $60 credit has not appeared, and the additional $40 credit remains unresolved.

I was also provided a new replacement order reference number.

To make matters worse, FedEx later informed me that they had not yet received possession of the package and advised me to contact Best Buy directly because the item had not been handed over for shipment. This left me with no clear delivery timeline and no reliable information regarding the status of my order.

At this point, I have experienced:

• Loss of promotional pricing despite attempting to purchase during the Memorial Day sale

• An unnecessary trip to the store for an item that was not actually available

• A failed scheduled delivery

• A missed installation appointment that I planned and paid for

• Multiple customer service transfers without resolution

• Promised follow-ups that were never completed

• Failure to provide the promised $100 customer service credit

• No clear shipping status or confirmed delivery timeline

As a customer, I expected far better communication, coordination, and accountability from a company of Best Buy’s size and reputation.

I am requesting a fair resolution, including:

• Completion of the full $100 credit that was promised

• A price adjustment or credit to honor the Memorial Day promotional pricing I originally attempted to purchase under

• Additional consideration for the failed delivery, installation disruption, unnecessary store visit, and the significant amount of time spent attempting to resolve these issues

• A confirmed and accurate delivery timeline

Due to this experience, I will be taking my business elsewhere, including Walmart, PC Richard & Son, and Amazon, where I have not experienced these types of issues.

This experience has been frustrating, time-consuming, and far below the level of service I expected. While some individual representatives genuinely attempted to help, the overall handling of this order involved repeated breakdowns in communication and follow-through, leaving me to continually chase updates on an issue that should have been resolved much sooner.

Absolutely BRUTAL experience. Received two items ordered through Best Buy. One from a distributor on their marketplace apparently and one directly from Best Buy. Neither worked with my system so I initiated a return and accidentally attached the wrong return labels to each item. By the time I was informed, I was apparently beyond the window to rectify the system and they were willing to do NOTHING, leaving me with an entire Blink Camera system I couldn't use. They they sent me through three different levels of customer service to tell me the same thing and to suggest I go into a store "just in case they can do something" but with no clarification on whether they can, thus suggesting I potentially waste more of my time. Best Buy has gone down hill badly... This is the kind of customer service I'd have expected from an ecommerce company in 2,000, not 2026. FAIL.

They sent me the wrong laptop, way too big. I never ordered that size. When I tried to exchange it for a smaller item they said it was too late as it was more than 14 days. I understand if I was asking for a return but I was buying another laptop. Stay away!

I was kicked out for no reason other than possibly looking like someone. I pay for everything I get there, I spent thousands of dollars the past month and this is how I’m treated. The manager said their security camera video isn’t that good. Well why wouldn’t you fix that problem. That’s what you sell! Don’t wear a Miami dolphin hat there, you might look like someone and get kicked.