Berry Thames Ditton BMW Reviews 

From first point of contact Lucy was professional knowledgeable and really looked after us

Brilliant service from Sheldon King throughout the whole process

Just had a disaster service from this so called BMW main dealer. I recently changed my 5 series front discs and pads here and they are so squeaky. I called them, firstly the were trying to avoid the warranty by saying it’s been some time ago they changed. But some how they booked my car in for a visual check up. Vicky was dealing with me. I dropped my car this morning and she said to me that BMW only cover 4000 miles on discs and pads and your car driven 6000 so it’s not covered. Anyways I dropped my car there for a check up. In the afternoon, I received an email with the video recording saying that my discs and pads are fine. Then I called in the afternoon to see if the car is ready for collection. Vicky told me again that discs and pads are perfectly fine and safe. BMW only covers 4000 miles and the same story. I then requested her to email me that BMW only only covers 4000 miles. That’s the time where she started to run away from the conversation and tried to avoid my request. But I insisted her and she told me that she will email me and also print out the BMW T&Cs upon collection. When I went to collect the car, she was running away from her words and didn’t hand out any terms or even email. Another gentleman then jumped in to calm the situation. He gave me the keys and checked with me if it is still squeaky but it was looking fine as they applied something on the pads. He also said to me that he just spoke to the technician and was told that the discs and pads are fine. It took the car and reached home. Now here is another blunder they did. I received another email saying that my car needs attention. Now it is saying that my front pads needs replacement. I don’t know why they sent me a video recording saying that everything is fine and now after all the drama. They are saying to change the pads. Can I please have a response from main BMW only this. There are some workers trying to save money for their bosses and defaming the brand. They are lying in day light with no imberesment. Thanks

Excellent attention, knowledge and service from the team

I brought my car in for an engine light issue and Ashley and the team took good care of it. Really appreciate their work! I would definitely take my car there again!

I would like to give a big shoutout to the sales person Mr Sheldon King for being so humble, helpful, supportive and for his great service at BMW showroom to purchase our dream car.

Ever since I came to UK, this is one of the best service I ever got here. The whole BMW team is amazing. May God bless you all and specially Mr Sheldon and his family always.

Great Job Mr Sheldon! Keep up the good work.

My car was cleaned, Vicky was very helpful, even she was busy with customers but she has a nice smile on her face and wasn’t fake. She is so good at her job and she is very experienced staff

I recently purchased a BMW Series 1 and had the absolute pleasure of working with Sheldon throughout the process. Sheldon is friendly, knowledgeable, and genuinely focused. He took the time to answer all of my questions, walked me through the features of the Series 1 in detail, and made sure I felt confident and comfortable every step of the way. His approach was honest, pressure-free, and professional.

I’m absolutely loving my new BMW Series 1—thanks again, Sheldon!

Friendly, cooperative staff. Knowledgeable and very polite.

I'm happy to have delt with this company, in particular Jonathan who provided me with the right answers in a punctual time and help in completing my purchase in the prompt time.

Jonathan Davison has explained things more than once so that I can get my head around the payment plan. He has patience, knowledge and is a perfect person to do business with. Thank you

Understood what I was looking for and Sheldon was not just knowledgeable, but his passion for cars was infectious.
The team listened and understood the customers requirements and sold the vehicle without the old fashioned Sales perception.
A very professional and customer friendly experience.

I called in without an appointment to get the service light turned off in our BMW i3.

I was warmly greeted by the two chaps on reception, and within minutes I was on my way, thanks to Alex who fixed the problem immediately.

Very unprofessional Team working here, I will never go to any bmw authorised dealer again, i am sure now i will get robbed by every dealer if bmw is associating with such bad characters like Berry Thames Ditton BMW .They acted just like any crooked car garage. They changed the price of repair work when they realised that I was going for payment loan option giving such a lame excuse of labour charge not included in the price. My recommendation to everybody don't use BMW authorised service Like (Berry Thames Ditton BMW) they are no different than any other independent bmw garage .

I recently purchased my new BMW from Berry Thames Ditton, and I couldn’t be happier with the experience. From the very beginning, Lucy Donnelly was incredibly helpful, professional, and patient throughout the entire process. She guided me through every step, from the finance application to the final documentation, and always made sure I had everything I needed.

Communication was excellent, and even when there were a couple of small technical hiccups (like a link not working), Lucy quickly resolved them with a positive attitude and a can-do approach. She kept me well-informed and made the whole experience smooth and stress-free.

I also appreciated the clarity and transparency regarding insurance add-ons and documents. It's rare to find this level of attention to detail and genuine customer care.

Thank you again to Lucy and the team at Berry Thames Ditton for helping me find a car I love, and for making the entire journey such a pleasure. Highly recommend!

Having had a bad experience buying the car last year, I thought I’d give them a second chance with the garage for the required service. This was a mistake. The booking team was rude and shouted at me because I didn’t want the “major service” he was trying to upsell. I’ve since booked with another garage. Berry Thames Ditton gives an awful impression of the BMW brand and I’m amazed BMW partners with them.

I would like to thanks Jonathan Davison who helped me from the begining in the process of buying my IX3. He is really kind, patient and promptly replied to all my emails at all the time. The process made me very easy by him. On the day when I collect my car Jonathan spent enough time to demonstrate all the features on my car. Highly recommend Berry Thames Ditton for your next car and don't fotget to meet Jonathan. He is the sales executive 10 out of 10.

I bought my X6 on the 1st May 2025
The salesman told me the tyre tread was over 4mm or if any lower at point of sale they would change.
The heads up display stopped working after a few weeks and the breaks became super sqeeky so I booked the car in to be fixed under the remaining warranty.
I had a email from BMW asking me to pay £640 for two new rear tyres because they were below 3mm tread.
I told them I had only covered a few hundred miles and the salesman had assured me at least six months remain on the tyres before the would need replacing.
I was also told all M class BMWs breaks squeal.
Tuesday the 27th of May I contacted their service department and explained all to them.
They replied they would speak to the salesman and phone me straight back.
Now the 2nd June and no phone call or replies to my 6 emails.
I’m now threatening with proceedings.
Disgusting people to deal with and please be aware of their lies..

Edwin was amazing and a great salesman! He did not try to sell me any car but the right car for me! We did not rush me to make a decision and talked me through 3 different specs to help me find the right car for my needs.
I will be sending anyone that’s looking for a new BMW to see him!

Sheldon, the sales executive, was excellent and very efficient, and answered all our questions honestly and clearly. And the coffee was pretty good too. Overall, a very positive experience.