Berry Thames Ditton BMW Reviews 

I guess I was lucky that the sales Manager was Lucy Donnelly. She was such a people person
understood my needs and clearly explained my doubts as such I was able reach my decision to buy the car
Lucy took the time to accommodate concerns. made me at easy
an excellent sale executive manager. thank you Lucy

Fantastic service from start to finish. From the moment I walked in, Sheldon was professional, approachable, and genuinely focused on helping me find the right car rather than just making a sale. Sheldon was incredibly knowledgeable and patient, and he never made me feel pressured at any point in the process. He took the time to answer all of my questions clearly and made sure I felt comfortable with every step. The whole experience was smooth and stress free and it’s easily the best experience I’ve had at a dealership. I would absolutely come back to Sheldon for my next car and would happily recommend him to friends and family. If you’re visiting the dealership, I highly recommend asking for him, you’ll be in great hands. Thank you again, Sheldon!

I had a great experience at Berry Thames Ditton BMW, in purchasing a new BMW 123 M Sport. From start to finish the process was very smooth, professional, and helpful. I could also see how passionate the sales executive Lonny Cheng was about BMW cars, and I was overall very satisfied with his customer service, so I am giving him and BMW Barry Thames Ditton 5 stars rating. Thank you.

Superb attention from Richard Burton making the whole process very efficient with a good deal to change was a no brainer ! - the handover was spot on and level of service from start to finish exceptional and exceeded my expectations- well worth reaching out to Richard at Berry BMW if you want attentive service and a great deal for your next BMW

I was happy to deal with them. It was a good experience. I had a good deal.

From the first telephone call to the shaking of hands on the agreement of a deal was a professional thorough and pleasant experience. Richard was knowledgeable, open and made the whole experience efficient but without any pressure.
I am definitely a satisfied customer.

Richard burton from berry bmw Thames Ditton has been amazing on all my occasions I have seen him I feel he pays great attention to detail and gets a good understanding of me as a client. Really happy with experience here on multiple occasions.
Many thanks Connor s

Richard was very helpful in guiding me through the steps in purchasing the car. A nice person to do business with and made me feel comfortable just speaking to him. First class and very professional

A Great deal and such lovely people. Many thanks.

Lucy was fantastic at allowing us the time to go through various options on our new car, we couldn’t decide on a car at first but then found one we really liked. Lucy went through everything with us in great detail.
It was a pleasure to receive such great customer service.

Great service by Lonny, he took time to explain all details about the purchase and explained in depth on any areas I wasn’t sure about.

My wife and I just bought a beautiful 1 year old BMW X1 from Berry in Thames Ditton and we had a genuinely lovely experience.

We were very fortunate to be supported by the excellent Sales Exec Mark Jackson. Mark went above and beyond to make our purchasing experience special. He was easy to talk to, friendly and knowledgeable. He was also very attentive to our needs and generous with his time - providing me with a proper test drive before signing on the dotted line.

I would buy from Berry (and especially Mark) again in the future.

Very friendly and attentive service. All my questions were clearly answered.

This is the fourth car we've bought from Berry BMW Thames Ditton and the experience was the best yet. This is due to our sales executive Mark Jackson, who couldn't have made things easier. Because of this I'd recommend Berry BMW to anyone.

Jonathan was great! He made us feel really welcome, wasn't in a rush to get us to buy anything and treated us with respect. I wasn't planning on buying a car on the day but did because of the experience.

Fantastic experience. Dealt with Lucy Donnolly who was very patient and helpful to me. Always thought highly of the service there and the car sales experience is just as great.

On the morning of 23rd December my car broke down and couldn’t be moved. The AA came quickly as it was in a dangerous position, got the car started and followed me to Berry’s Thames Ditton. Ian checked us in and introduced us to Robert who explained that diagnostic checks would be carried out but due to Christmas pending, it could take up to two weeks. The following morning I received a call from Robert saying the tests had been carried out, the fault detected and the car repaired. We collected the car later that morning. I was amazed at the speed of the repair considering their workload and time of year. I would like to thank Ian and Robert for their exceptional efforts to return the car so quickly (which also included a car clean!). Would highly recommend this garage. Wishing Ian, Robert and the whole team a wonderful Christmas and thank you again for all you have done. Tony Godwin

One of the worst garages to go to if you love your BMW. Go for one problem and they find 10 other problems which were never there. Seems to me like they are ripping people off for money. All I get to hear that it was bound to happen as wear and tear of the vehicle. Never had any problems with my car till I got it in on a recall notice and that is when it all began to fall apart. Spent 3.5k just in 6 months to get another advice from their service advisor that I will have to shell another 3k to have another part that was found leaking to replace. Don't ever visit this dodgy place.

Knowledgeable, polite and efficient service throughout

Dreadful, avoid.