Bereco Reviews 

110
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

From beginning to end Bereco have been brilliant. They have kept me informed at all stages, from the design to delivery. Their 3rd party fitters were also excellent, using them to measure and survey... See more

Rated 5 out of 5 stars

Selling a very good product made in this country. I would definitely recommend Bereco to anybody and have already done so.

Rated 5 out of 5 stars

Hi Simon arrived today to make some adjustments to my 7 year old installation . Adjusting a french door & whilst here the hinges Of 2 other doors. Everything went to plan guys here on time & wo... See more

Company replied

Rated 5 out of 5 stars

Bereco were fantastic from start to finish. We were working on a difficult project where we had already been let down by other suppliers. Bereco gave an excellent service throughout. They comm... See more

Company details

  1. Window Supplier
  2. Door Supplier

Written by the company

We make bespoke, high quality, high-performance timber windows & doors to suit any style of property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

110 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(110)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service , quality product , Front Door

From start to finish the process was smooth and without any issues. Product looks great and easy to install. matched the door colour with the existing oak staircase.

Would recommend to anyone and already have.

Freya Thompson was attentive and was always happy to help

Lee H

21 November 2016
Unprompted review
Rated 5 out of 5 stars

Bereco - A great all round company. Highly recommend.

I have used Bereco several times. They are very efficient and deliver a very good product on the estimated time.

I would highly recommend this company for their customer service along with their great range of quality products. Their warranties are 10 years and their after sales department is great. I dealt with Carl.

Value wise they offer a good product at fair prices.

26 September 2016
Unprompted review
Rated 5 out of 5 stars

Great product, excellent service

We have dealt with Bereco on numerous occasions and have always received excellent service.
They produce an extensive range of high spec, high quality joinery, combined with superb technical and after sales service.

22 September 2016
Unprompted review
Rated 5 out of 5 stars

Great Company, Great Product

Ive had my Bereco windows installed for 2 years now and they look great. The quality is outstanding and they have really added value to my home.
The team at Bereco were great and helped me to make the right choice of product and still working to my budget. Would highly recommend.

22 September 2016
Unprompted review
Rated 1 out of 5 stars

Customer care non existent

After windows installed, we noticed two windows had splits in the wood casements. Spoke with Bereco who sent someone out to look at them and they claimed they were cracks in the paint. We disagreed and so their General Manager reviewed and agreed they were faulty and that both would be replaced. After a seven week delay the windows were ready. I took a day off work to be in but Bereco failed to attend and did not advise me that they could be there. We agreed a new date and they did attend, but despite the general manager agreeing to replace two windows, only one arrived as apparently the factory had overruled her on replacing the other one.

Spoke to them again and agreed they would replace the second window. Of course that meant a further 6 week wait for them to be manufactured. They said they would arrive on site at lunch time. Fortunately we had not gone out in the morning as planned so were surprised they arrived at 10:30 am. Must be an early lunch. They brought paint to touch up other joints but this was a vastly different shade and it stood out like a sore thumb.

After they left and we removed our dust sheets covering our wooden floor, we found a large chip out of the wood. We contacted Bereco who flatly denied causing the damage, despite us being beyond certainty that the floor was undamaged before they arrived as we had moved the furniture to put out the sheets, we have contacted Bereco again. I cannot believe they have the audacity to say we are claiming falsely. It is now 7 months since we first reported the fault and we are still not sorted. I cannot imagine any reputable windows company acting in this way.

1 July 2015
Unprompted review

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