Bensons For Beds Reviews 

323,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 25,935 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the retail store staff are exceptionally helpful, patient, and knowledgeable when guiding them through various mattress choices without applying any sales pressure. Shoppers also deeply appreciate the smooth delivery service, noting that drivers are consistently polite, prompt, and keep everyone well-informed throughout the entire fulfillment process. Though some customers found their new mattresses far too firm, reporting that they caused occasional backaches over extended periods of daily use. A few shoppers also experienced minor inconveniences regarding delivery scheduling details or unexpected extra fees for store collection services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers highlighting prompt arrival times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality and comfort. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and respectful staff members during... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more

Company replied

Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Helpful, informative & welcoming sales staff member in my local store. I was kept well informed by Bensons of estimated delivery date & time slot, with a means to track progress of such. I was phoned... See more

Rated 5 out of 5 stars

Having bought from Bensons before and I needed a new single bed, Bensons was my obvious choice. Store was immaculate and staff knew what they were talking about. I was shown what I’d asked for and buy... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

324K reviews

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4.7

All reviews

(323,711)

25,357 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service . I would buy from them again definitely . Delivery men were also polite and carried mattress to the room it was brought for

13 August 2026
Rated 3 out of 5 stars

Very good BUT removed a star for each of two points.

Andy was very nice and helped a lot, was able to give me the answer that I needed for the original reason I came into the store (someone else's order), and I was able to buy a good mattress for myself. Had difficulty arranging the correct date for delivery as I am working most days. The reason for the 2 star removal. Firstly I haven't got it yet so the order is not complete. I hope to come back after the delivery to amend details. The second reason really REALLY annoys me. They profess to have a video showing a delivery BUT you have to sign into an app called VIMEO. Why must I log into this? Is YouTube no good? Can you not have the video part of your webpage? No Way will I sign into a site for no good reason. That is one way I can get a virus. So I'll NEVER give them 5 stars.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Rayleigh branch

Went to our local.branch in Rayleigh ,the salesperson that we spoke to was very informative,once we had decided we came home and ordered online ☺️

16 August 2026
Rated 5 out of 5 stars

HipHop beds

kept up to date with order progress - delivered when they said it would be.

Delivery guys, (Barry and Kelvin were brilliant)

16 August 2026
Rated 5 out of 5 stars

It was a clean and well presented…

It was a clean and well presented store. The staff were pleasant, helpful and friendly. They took their time to explain everything and answered all of my questions. Overall a great experience made easier for me by a very knowledgeable member of staff.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

A well laid out showroom and great staff

A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we were happy with. A stress free an enjoyable experience.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I was helped by Jake

I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me aware that if I needed assistance he would be around to help. I was very pleased with my experience. I found that it was easier to choose when seeing these items and being able to test them, than trying to choose online.

15 August 2026
Unprompted review

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