When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more
Company replied
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Review summary
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Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more
Brilliant service all around Delivery was very quickly arranged, the guys contacted me promptly on the day , confirming everything with me and contacted when arriving at my address Product... See more
Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
Company details
About Bensons For Beds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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4.7
Excellent
324K reviews
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Sharon in the store was very…
Sharon in the store was very knowledgeable and took us straight to the right mattress for us.
The delivery guys were also great, ringing ahead to say they were on their way and were very polite and considerate.
13 August 2026
Welcoming and knowledgeable staff
18 August 2026
Fantastic Service
Chris was absolutely lovely and let us take our time to try out everything in the store, he gave his very honest recommendations and didn't make us feel pressured into purchasing anything, we were only planning to browse that day but after the service we received decided to make a same day purchase.
17 August 2026
Unprompted review
I’d like to share a lovely experience…
I’d like to share a lovely experience with a recent bed delivery. My 88-year-old mum happened to be home alone when the delivery arrived, as her carer was off for the day, and her old bed hadn’t been stripped in advance.
The delivery team were absolutely wonderful — they kindly stripped the bed themselves and set the bedding aside, all before I managed to get there. They were courteous, kind, and genuinely helpful in assisting my mum. I’m so grateful for the care they showed her.
I’d also like to praise Benson’s back office team throughout the whole process — they were courteous, informative, and made everything easy to follow. I’d recommend Benson’s 100% to anyone looking to buy a bed.
Thank you so much to the delivery team and the whole Benson’s team
17 August 2026
Unprompted review
Good quality bed at a good price
Good quality bed at a good price. Delivered on time, kept well informed
17 August 2026
Unprompted review
Efficient at each stage
15 August 2026
From buying to delivery great service
15 August 2026
Continued professional and…
Continued professional and knowledgeable service, with this being the 3rd bed we have ordered from Bensons. Communication is great, with delivery updates throughout the process. Highly recommend.
15 August 2026
Friendly and stress free
Friendly and stress free!
We love our bed and will be back!
Thanks again ,
Mark
17 August 2026
Very professional but friendly staff
Very professional but friendly staff.Answered all our questions,demonstrated the different aspects of the products which may suite our needs.Very impressed with you in store people.We made our mattress and pillow purchase. And now await delivery.
15 August 2026
Website is clunky/miserable driver
Website is clunky and does not remember your cart which is frustrating when looking at multiple items.
Delivery of several items was not clear - e.g told all would be delivered on a date but only half the order was delivered and little info on where the rest of it was.
Absolute misery of a delivery driver to - so rude and dismissive of my request of where to out the items.
2 August 2026
May use AI-assist with repliesRead more
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Service was great
3 July 2026
Reply from Bensons For Beds
Thank you so much for the positive feedback! Our team works hard to provide exceptional service to all of our customers. We are grateful for your support.
Great service from start to finish
Great service from start to finish. All of the staff were so helpful in the shop and the delivery guys were superb. Thank you
15 August 2026
Guys were great as always,the only…
Guys were great as always,the only issue was the delivery to shop charge!!!customer has to pay to get their item delivered to store???guys were good and sorted it out but come on Bensons!!anyway I’m away to Asda to see if they will charge a delivery for getting my shopping in store!😂
18 August 2026
Great experience when purchasing a new mattress
Faye at the Hanley Branch was great. Really helpful in assisting us with choosing the correct mattress for us. There was no pressure in buying and she left us alone to make a decision. Would definitely recommend Faye to friends and colleagues.
18 August 2026
Amazing amd helpful staff
Good quality bed and mattress.
Staff is amazing very helpful
18 August 2026
Service & delivery review
Very accomodating, great communication and smooth delivery. Staff both in store and the delivery team very polite. Delivery team were respectful of my property.
12 August 2026
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