Belstaff Reviews 1,838

Very happy with my purchase — got the V Racer leather jacket during the summer sale. Initially felt a bit disappointed when the jacket arrived without a hanger, but after reaching out to customer s... See more

I own several Belstaff garments/boots. It’s one of my favorite brands. I’m short in stature, so i normally choose jackets that are of a shorter cut. I love the 4 front pocket jackets. I messaged custo... See more

Great clothes, and amazing customer support I purchased two jackets by accident. We couldn't cancel in time (because their shipping is also stellar), so I had to return one. If you're in the... See more

I recently purchased a pair of Belstaff Clinch Gloves & they delivered them in just over one day. Unfortunately the postman left my parcel on my doorstep instead of a safe place. And as I wasn’t ab... See more

Poor Customer service UKW-295424 order number as requested- again! Item been returned since 27/12/24 been with them for over two weeks yet no response or refund received. Email response is an... See more

Ordered an item on 29th December with paid promised despatch 1-3 days for my husbands birthday. Now 7th January 2026 with repeated e-mails, still no reply other than to advise my e-mails have been rec... See more

My complaint was acknowledged but it took a few weeks, probably due to Christmas and new year. I was offered a part refund instead of the original offer of a credit note for the website error. Althou... See more

Amazing customer service. Ordered a jacket for hubby for Christmas it didn’t fit so we sent it back the refund took a little longer however Belstaff customer service kept me informed Can’t fault t... See more

Needing some good advice before making a recent purchase I connected with Louisa from Belstaff who turned out to be worth her weight in gold. Quality advice led to a brilliant purchase experience. Lou... See more

Ordered x2 Sweatshirts in there recent sale. Marked as delivered on Royal Mail but this was for something else, the Royal Mail photo even shows this. I emailed several times without a response and num... See more

Men’s jacket. Wore it about 6 times and the zip broke. Belstaff wanted £100 to fix it. Very impersonal service when contacting them all through a website. Poor quality and expensive to repair so defin... See more

I've been shopping with Belstaff for many years. For me they have the ultimate jeans. In the world we live in today, outstanding Customer Service is essential if you want to grow your online business... See more

Genuinely the worst customer service I’ve ever experienced. There product itself I have no problem with. If you are returning anything good luck. 7 weeks in and a email confirmation saying they will g... See more

Still waiting from December to receive a refund. The customer service is extremely poor. No issue when I purchased from an external provider. I wont be purchasing direct ever again! The reply from... See more

The lengths the customer service team have gone to ensure I am satisfied are staggering. Mike within the team is an asset to the brand. It’s not when everything goes perfect that you see great custome... See more

Some time ago I bought a leather Panther Jacket which is superbly finished and look great on. However, a popper fastener broke when fixing a liner. I contacted Belstaff customer service explaining t... See more

Absolutely dreadful customer service for what is supposed to be a premium brand. I bought a very expensive jacket before Christmas. The quality of it is very poor considering the price of it, badly st... See more

Belstaff's womens wear quality is simply the best. Their outerwear is exquisitely designed and made to last. IMO very few brands design & manufacture goods worth the money spent but Belstaff is the e... See more

The service has been excellent. I'm a fan of the brand and own a lot of Belstaff clothing, and from now on I'll buy directly through the website. Thank you so much for such excellent customer service.... See more

What can i say but customer services have been amazing. I ordered a jumper for my husband & then saw that 1st order 10% off. I contacted customer service & they asked once I received the order & wa... See more

The service has been excellent. I'm a fan of the brand and own a lot of Belstaff clothing, and from now on I'll buy directly through the website. Thank you so much for such excellent customer service.... See more

I received a very helpful support in choosing the correct size for each jacket, as well as technical data about fabric weights etc... Response time is short. You get always the same POC, Michael Alexa... See more

Purchased a jacket for my husband for his birthday and needed to return a size that didn’t work out. Had to reach out to customer service to resolve a refund issue, but Bolu was able to step in quickl... See more

My partner and I both love the brand and between us we have many coats jackets jumper t-shirts. The products are of excellent quality and when we shop in store the staff are always very friendly welco... See more

Superior Quaity, superior customer satisfaction. When almost any Belstaff item is on sale, it is worth it. The quality is so much better than the majority of other high priced menswear - hoodies are... See more

top small size jacket was taken back refunded and after the article was available again without any problems ddelivered, Great job by Louisa from Belstaff! Thank again, Service at it's best

The service provided by Belstaff and in particular Mike has been great. Purchased a motorcycle jacket in the phoenix sale, unfortunately in my excitement I ordered a jacket that was too small. My faul... See more

The very attentive and immediate response of Mike in handling my return and refund was outstanding. It makes all the difference in the world when I deal with someone like Mike, who was so genuinely co... See more

Hi just wanted to give a positive feedback for my service at Cheshire oaks on Saturday,I’ve shopped with you quite often now and I’m always greeted with a smile and a handshake which isn’t a lot but... See more

I have received extraordinary customer care from Marcus. He acted very quickly on my lost delivery and processed a refund on the same day. I am reordering the items again, but this time I will pick t... See more

Always being able to rely on a high quality products and an excellent support service. Louisa from Customer Services was able to resolve an error [Blunder] “on my part” when I accidentaly placed... See more

I called the costumer service of Germany because my cat has ripped the back of my Belstaff leather west. Unfortunately no local tailor or leather manufacturer could help me to repair the fine leather... See more

Had an issue with returning an item via the portal and contacted Customer Services. Louisa handled the issue quickly and efficiently and generated the label on my behalf. Louisa was an absolute star... See more

My online order arrived in good time. I am often between sizes and wanted to exchange to the next size up in store. I spoke to Bolu on the phone, who contacted the local store and checked size availab... See more

There was a problem with missing items in a delivery and it was all sorted out by Honor the customer service agent without any drama or delay. In general the Belstaff products are always well made and... See more

Do not order online unless you are certain that the product will fit. The return process is extremely disappointing considering this is an expensive and well known brand. It’s left me £600 out o... See more

Returned an item which was confirmed received on 7th January. Plenty of calls and emails later and refund still not processed. Considering moving to recovery action. Very poor after sales from what i... See more

One Star is too many. Purchased a leather jacket online several weeks ago and returned to Belstaff, due to being too small. As of today I’ve still not received the refund but been told several times... See more

Very disappointed with quality and customer service. Purchased an overshirt on the 24th December which was faulty did offer to fix the fault but i decided to return the item for a refund. Returned on... See more

I had such a wonderful experience with Belstaff and wanted to take a moment to share it. The quality of their pieces speaks for itself — timeless, beautifully made, and truly worth the investment.... See more

Could I please get a response to an outstanding order from the beginning of December. UKW 296969 The transaction was made part gift card and part card payment I have finally received the card payme... See more

Ordered a Trailmaster Pro Jacket on a next day delivery, waited in all day despite DPD app saying they didn't have the parcel yet. Contacted Belstaff who didn't give me any information about the... See more

Along with great quality kit, I needed to contact customer service. Great to deal with a real person (Rajdeep) and not a chatbot.Took a day or two from initial enquiry but then really quick and effici... See more

I placed an order on-line for a jacket, it was the first time that I had ordered with Belstaff on-line having purchased all my previous items in-store. The order went through ok but then I... See more

Rajdeep was particularly helpful when I enquired about some specific aspects of a product. Belstaff is an excellent company which sells high quality products. The cashmere/wool coat I purchased is... See more

Great quality clothes! I had a slight issue with the order (due to how Apple Pay works) and Louisa in the customer service team was fantastic and helped resolve for me immediately! More than ha... See more

Ive always loved the items from belstaff. After doing 2 orders for different sizes in coats I decided to return both. Had taken weeks and weeks to try and get both refunds. No one replies to emails e... See more

Visited the freeport [braintree] branch today. Really good selection of items, the shop assistant was Drew -very helpful . Today was a 20% off bought a super jacket. A quality shop.

Everytime i need help from Belstaff their customer service is always very helpful and friendly. This time i had the pleasure to talk with Michael Alexander who made the absolute best to help me.... See more

I dealt with Loretta based in Manchester and it has to be one of the best customer service experiences I have had. She went above and beyond and has a lovely persona. Perfectly suited to her position... See more