Placed an order and was sent nearly 3 weeks later ignored my email asking when the order will arrive, Order finally came and items were damaged another email sent saying items were damage... See more
Company replied
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Great cargos. I’m 6’5” so was slightly worried they may be too short, but they fit perfectly. Website says the model is 6’4” and wears Large, so I got the same. Really smart too, so acceptable... See more
Company replied
Scandalous company, Ordered two weeks ago Royal Mail 48hr, hadn’t had an update the whole week, emailed them with my order number to be told Royal Mail must have lost my parcel But don’t wo... See more
Company replied
Placed a order on 17/4/25 Paid for royal mail delivery with-in 24 hours of dispatch, order was only dispatched on 23/4/25 Currently 25/4/25 and still not received order or tracking info despite req... See more
Company replied
Company details
Written by the company
Specialist designers and creators of unique clothing for all. Bringing luxury and comfort together as one.
Contact info
Liverpool Innovation Park, Maxwell House, 360 Edge Lane, L7 9NJ, Liverpool, United Kingdom
- amsreworld@hotmail.com
- amsreworld.co.uk
2.8
Average
26 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed an order and was sent nearly 3…
Placed an order and was sent nearly 3 weeks later ignored my email asking when the order will arrive,
Order finally came and items were damaged another email sent saying items were damaged- avoid it’s cheap quality and not worth the price.
*UPDATE* you sent damaged clothes ignored contact made multiple times on your website and attempted to get cheeky over email, from the reviews more and more people are seeing your selling poor quality items. Dont act like you’ve done anything to resolve this.
You should be reviewing items youve already sent elsewhere and got returned to you for damage before trying to send it out to someone who has used you multiple times.
Your website also never said a thing about you being closed also while you spam my inbox daily, away ye go.
The old review clearly shows your standards have slipped. Shame.
1 April 2026
Unprompted review
Reply from AMSREWORLD
Hi Jack,
Thank you for your review.
Unfortunately we cannot get untrue reviews removed so we have no other option than to respond. We published on our website that we were closed for a short period of time. This was available for all to see on our socials, website contact page, website banner, and plenty of other locations. Your order was placed on 16/03/2026 and delivered on 30/03/2026. We were closed between 13/03/2026 and 27/03/2026. Your order was with you within 3 days of us being open for business.
Emails were never ignored. We do not have one email correspondence from you until 02/04/2026, after your order had been delivered. We asked you to provide evidence that you contacted us, but you could not. We have a dedicated “Contact us” page that was used on this date.
On this email exchange we offered to replace whatever items were damaged, free of charge. Instead, we were met with abusive and derogatory emails. We offered on two separate occasions to try and sort this out for you, but you were not cooperative.
In terms of the “cheap quality”, you have ordered from us on 4 separate occasions and never once had an issue.
To leave a damaging review as such on a small business, when we have tried absolutely everything to resolve the issue in the correct way just doesn't not seem fair.
The only thing that helps us here is that you left us a great review on our trustpilot last year saying:
“ Ideal, reliable, stuff is smart & fits nice
Have made a few purchases & happy with the service”
AMSRE.
Great products and customer service
Had issues with delivery for my first order and they were very quick to rectify with no charge. Item was high quality and true to size, will definitely be back
19 November 2025
Reply from AMSREWORLD
Hi Harley,
Thank you for taking time out to leave a review. We really do appreciate it!
Also thank you for such a positive review, we are really happy to have you as one of our customers. We cannot wait to see you again.
Have a great day!
AMSRE.
Don’t waste your time
Don’t waste your time.
Quality is extremely low and when you try make a return they don’t accept as it was part of a sale ?
Actually had high hopes but wish I had read other reviews before wasting my money.
1 October 2025
Unprompted review
Reply from AMSREWORLD
Hi LP,
Thank you for leaving a review.
We ask you, and everybody else to read our “Shop App” reviews before we get into this review. We have 175 reviews on there and a 4.3 star rating. Shop App is our main review source. It appears to be a common theme that people choose to leave negative reviews on Trustpilot when they don’t get their desired outcome, despite knowing our policies (the hoodies in your order have a 4.9 star rating on Shop App).
Firstly, we did not say that you cannot return this order.
We feel like the comment of “Quality is extremely poor” is only left because the desired outcome was not what you wanted. You did not mention once when trying to return the order that it was due to the quality of the items.
From your visit to the website, to completing your order, you were made aware on 3 separate occasions of the return policy on sale items. You chose to ignore them. We even added the return policy on sale items directly above the “Pay Now” button, and you still placed the order.
You were offered store credit or an exchange, which we do not even have to offer on these items however we do so as a gesture of goodwill to our customers. This offer is still open.
You ordered two of our best selling hoodies. We have had these hoodies on our website since the brand began 5 years ago. According to our brand surveys, these hoodies have a 98% satisfaction rate (which is why we do not believe your comment about poor quality is true).
You got an unbelievable deal of two hoodies (our best selling hoodies) for £40.00, can you tell us where else this would be achieved?
It’s quite sad that you made a Trustpilot account to leave a negative review on a small family ran business offering people the chance to pick up some really good deals on our sale collection.
Again, we encourage people to use the Shop App, and read our reviews over there rather than here when customers do not agree with our terms of service, but still check the box anyway.
AMSRE.
Generic unbranded poor quality clothes
Ordered 3 t shirts and a hoodie, stuff arrived and is clearly just drop shipped unbranded stuff, quality is terrible and doesn’t even have any labels on, contacted them via email and DM and no reply, stuff is photographed to look like ARNE etc, but terrible quality.
3 October 2025
Unprompted review
Reply from AMSREWORLD
Hi Aidan,
Thank you for leaving a review.
Firstly, just because you did not like something you purchased, it does not mean that it was dropshipped. If our items were dropshipped, wouldn’t everybody else be selling them?
Secondly, find us an item that we have ever sold that has labels/logos on. Since the brand began over 5 years ago, we have never once tagged, branded or labelled any of our pieces. This was done on purpose as we personally do not like cluttered clothing.
Thirdly, you sent direct emails to “amsreworld@hotmail.com” which is clearly stated on our “Contact us” page on what not to do when trying to contact customer service (your email was found in our main brand email addresses junk mail). This is the equivalent of emailing “nike@hotmail.com” and expecting a reply from one of their customer service team,
We also state that our customer service team is not available via Instagram DM’s (for data protection). Furthermore, our social media team (who runs our Instagram account) states that we couldn’t find any instagram messages from yourself.
You paid £50.00 for a hoodie and three t-shirts and even got free delivery. The value you received from this order is crazy. You will not be able to pick up a deal like this anywhere else.
If you did not like your order, all you had to do was go over to our returns and exchanges page and submit a return request. You did not once submit a return request.
A one star review here is truly unfair. We take such damaging comments personally as we are a small, family ran business.
We hope you can revise your review.
AMSRE.
Cheap clothing. Dont waste your money
Cheap clothing. Wouldn’t pay £5 for them. Don’t waste your money.
Cheap China clothes
6 October 2025
Unprompted review
Reply from AMSREWORLD
Hi,
Thank you for your review.
We are absolutely devastated that you deemed it necessary to leave such a damaging review on our small business. We are a small team, that work hard to try and provide the best clothing possible, for the best prices.
The items that you purchased were in our End of Season Sale. This order was for two hoodies, that were in our top 3 best sellers in the sale. Yes, some people may not like them which is totally fine. They were priced at £20 each. We would rather you returned the items than leave a review that will affect our small business and in turn, our livelihood.
Nothing we sell is made in China, and even if it was, China provides excellent quality for reasonable prices however we don’t manufacture there because of the import fees and VAT cannot be claimed. Every single item on our website is made in Italy and we visit our manufacturer over there multiple times a year to check that the standard is met, time and time again.
We hope you can reconsider what you have left here.
AMSRE.
Sorted out return
Had a issue with a return which In the end was my fault but hey still sorted the problem out with a replacement hoodie👍 cheers
6 October 2025
Unprompted review
Reply from AMSREWORLD
Hi Andrew,
Thank you for leaving a review.
We really do appreciate your positive feedback. Thank you for shopping with us!
AMSRE.
Reply from AMSREWORLD
Hi Karl,
Thank you for updating your review.
We really appreciate it.
AMSRE.
Not bad at all
Not bad at all, ordered the 5 T-shirts at £10 each. Thought I was getting scammed to be honest haha!
Delivered within a week of ordering. I’ve got my montirex tshirts out and put side by side, the only difference really is that the montirex logo isn’t on them.
I’ve never left a review but I am today as I see this trustpilot is peppered with negativity.
Made up lads, best of luck with the business and I’ll be ordering again.
Great find and I’ll be recommending you to all my people.
Mike
22 August 2025
Unprompted review
Reply from AMSREWORLD
Hi Mike,
Thank you so much for the kind review. It really does help us a lot!
Unfortunately the negative reviews are based on customer services, but customers send us Instagram DMs (where customer services is not based) and don’t use the Contact form on our website, where customer services is based.
Thank you for shopping with us!
AMSRE.
Totally ignorant don’t respond to…
Totally ignorant don’t respond to messages and was told order was dispatched 2 weeks ago and nothing has arrived. Would never order again total scam
12 August 2025
Unprompted review
Reply from AMSREWORLD
Hi Luke,
Thank you for your review.
Our customer service team is not available via Instagram DMs or replying to “DO NOT REPLY” emails. Both of which was your only point of contact with us ever. You were directed to the “Contact us” page on our website, however you did not send a message across.
Your order did arrive, 6 days before you wrote this review (06/08/2025) at 14:03. It was left in your safe place.
1 star seems really harsh here, as your order was with you within a few days after placing it.
AMSRE.
Do not work with consumer laws. AVOID
Do not work with consumer laws. I have requested a return for an item that does not fit, under consumer law I am able to return this item for full refund. They have not accepted any request to return my item, please be careful ordering from this company as once you buy you will not be able to return your item. They have ignored my emails now and I dont know the return address
18 July 2025
Unprompted review
Reply from AMSREWORLD
Hi Joshua,
Thank you for leaving a review.
Firstly, we fully comply with the Consumer Rights Act 2015. It would be illegal to run operations not following the law.
Your return request was declined because you requested the return of sale items. Our Terms of Service and all throughout our website, the information is there to let customers know that all sale items are final. However, we offer an exchange, or a FULL REFUND in the form of store credit. With any online purchase, you agree to the Terms of Service of said company.
You still went ahead with your purchase, despite knowing the circumstances. In future, we strongly advise you to read the terms of service from the company you are purchasing from.
Finally, we accept returns of ALL items. We have never once refused a return that falls under our Returns Policy Guidelines.
We have also not ignored one of your emails so please check your inboxes. We are fully open to you returning your items for store credit or an exchange, however, you did not reply.
Have a great day.
AMSRE.
Scandalous company
Scandalous company,
Ordered two weeks ago Royal Mail 48hr, hadn’t had an update the whole week, emailed them with my order number to be told Royal Mail must have lost my parcel
But don’t worry we will cover the loss and send a replacement.
There is a few reviews of people saying the same thing, crazy how Royal Mail lose only this company’s items and no other items I order from clothing brands from instagram,
I got told it had been sent and would receive tracking number, thought tracking got given to you at the time you sent ???
Absolute mad mad company won’t be using ever again 😂
19 June 2025
Unprompted review
Reply from AMSREWORLD
HI Chris,
Thank you for taking the time to leave a review.
I can see that you originally placed this order with us on 11/06/2025 (8 days after this review) and one of our customer service team members informed you that unfortunately the Royal Mail had lost your order. Please understand that we cannot do anything about this, the Royal Mail is a totally separate company to us.
Because of our End of Season Sale prices at the moment, we are sending out around 4/600 orders per day, so it is understandable that a few can go missing from time to time. Although, we wish this was not the case as our small business consequently receives a review like this, when we have done nothing wrong.
All we can do in this situation is complain, and try to get our money back.
We issues a replacement on the same day as we found out that the Royal Mail had lost it, and provided you with your tracking number via email.
We also do not have any other reviews online that suggest such claims.
As all of our orders are collected at our warehouse, we are not given tracking numbers until they’re scanned at the Royal Mail depot.
AMSRE.
Really good clothes
27 May 2025
Reply from AMSREWORLD
Hi Jamie,
Thank you for taking the time out to leave a review, we really do appreciate it!
Have a great day!
AMSRE.
Placed a order on 17/4/25
Placed a order on 17/4/25
Paid for royal mail delivery with-in 24 hours of dispatch, order was only dispatched on 23/4/25
Currently 25/4/25 and still not received order or tracking info despite requesting it.
I ordered from 4 other online retailers on the day I made this purchase and paid for fastest shipping option also and received all with in a day or 2. All apart from amsre.
25 April 2025
Unprompted review
Reply from AMSREWORLD
Hi Adam,
Thank you for taking the time out to leave a review!
Please note - We publicised a closure of the business between the dates 17/04/2025 - 22/04/2025 on our website and our Instagram page for the Easter Holidays. This information and dates we’re listed on our website banner on our homepage, our terms of service page, our website Returns & Exchanges page, our Contact Us page, our checkout page when placing orders and posted numerous times on our Instagram stories.
The last working day for our staff was on 16/04/2025 and returned to work on 23/05/2025.
We do apologise if you feel like you had a bad experience this time but I can see that our protocol was followed, and can now see that your order has been delivered today.
Hope you enjoy your order and have a great weekend.
AMSRE.
Reply from AMSREWORLD
Hi Jorge,
Thank you for taking the time to leave a review!
We appreciate the kind words of feedback, it really does help us.
Have a great day!
AMSRE.
Rip off
Have a sale on, looked good deals. Clothing is tiny. But yet you cannot get a refund, it’s very strange business practice. Now I have clothes that are to be binned. Will never be using again
3 March 2025
Unprompted review
Reply from AMSREWORLD
Hi Craig,
Thank you for leaving your review!
After having a look into this, I can see that a return request was never submitted by yourself. We have never informed you that you could not return this order.
If a return request was placed within our 28 day returns period, we of course would have accepted your return, as we have no reason not to.
AMSRE.
Shocking quality unfortunately
Ordered a pair of utility cargo shorts in the sale. Thought it looked like a very reasonable price, but when they arrived I realised why they were so heavily reduced. They’re paper thin, to the point where if you hold them up to the light they’re completely see through. Just really poor quality unfortunately, and feel extremely cheap. They were in the sale, so hopefully their newer lines will have massively improved quality, as even with the sale price I feel like I’ve been overcharged! Did attempt to return but not offered on sale items, potentially being cynical but I think they may have known about the quality, or lack thereof, of the products.
10 September 2024
Unprompted review
Reply from AMSREWORLD
Hi Ben,
Thank you for taking the time to leave a review.
We thank you for your opinion and will take this on board for future releases. We have never had such bad feedback on the Utility Cargo Shorts before, but for the price they were dropped to, we feel this may be slightly unfair.
Wish you all the best!
AMSRE.
Nice products
Nice products, size down on the shorts as they’re long, if you’re quite tall should be true to size, only down side is customer service isn’t the best struggle to get a reply on email or DM and no tracking numbers to track orders, be miles better with DPD next day option
1 August 2024
Unprompted review
Quality is always amazing
Quality is always amazing at a great price. Good to be supporting a local brand to myself I couldn't be happier with everything I've bought from these
4 April 2024
Reply from AMSREWORLD
Hi Brandon,
Thank you so much for taking the time out to leave us this review! It really does help us more than you could imagine.
We are really happy that you are happy with your orders, and we love having you as a customer!
We look forward to seeing you again.
AMSRE.
The Pants were very worth the wait they…
The Pants were very worth the wait they are comfortable and look amazing cheers
8 April 2024
Reply from AMSREWORLD
Hi Nyle,
Thank you for taking the time out to leave us a review, we really do appreciate it!
Also thank you for leaving such a good review, each and every one is noted and appreciated by all of us here at AMSRE.
Have a great day!
AMSRE.
Great cargo pants
Great cargos. I’m 6’5” so was slightly worried they may be too short, but they fit perfectly. Website says the model is 6’4” and wears Large, so I got the same.
Really smart too, so acceptable for a night out, or for wearing casually.
Arrived earlier than expected as well I believe, so that was a nice surprise!
Would recommend. 👍🏻
9 February 2024
Reply from AMSREWORLD
Hi Dan,
Thank you for taking the time to leave a review! We really do appreciate it!
We are so happy to hear that you are completely satisfied with our pieces and services. We look forward to seeing you again!
AMSRE.
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