Bellezaofficial 

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Rated 1 out of 5 stars

I think I make order from some other plant.. Last month 23rd march I buy portable 8tb ssd mobile storage...and still waiting for it...this site in Netherlands but they sale items from chaina....wha... See more

Company replied

Rated 1 out of 5 stars

They said they will reimburse me for the return, they ordered the payment but never confirmed it, it is sitting in my account as pending, they do not reply to my messages anymore. I am sorry I didn't... See more

Company replied

Rated 1 out of 5 stars

O/10. Received almost 3 weeks after I’ve ordered. What I ordered was not what was advertised on the website. Two completely different products. Customer service did not take my complaint seriously and... See more

Company replied

Rated 1 out of 5 stars

why doe you people not read truspilot befor you order this is pure scam dropshipping, the owner of this site is in dubai. and didn't learned from early experiance. if any on want to know yust google... See more

Company details

  1. General Store

Written by the company

Jouw leven leuker en makkelijker maken met grappige, unieke en inspirerende producten die je nog nooit hebt gezien en die niet in de winkels verkrijgbaar zijn. Dit is waar wij als Belleza onze missie van hebben gemaakt!


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All reviews

(827)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. It's a con, DO NOT ORDER FROM THIS COMPANY. I made an order in error, emailed them a couple of hours later to cancel it. At first Maddie said they would issue a refund, then she emailed to say as it was over 1 hour since I placed the order they wouldn't refund it. Ridiculous.

28 November 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Joanne,
it looks like your order was placed with Belezza.uk, while we are Bellezaofficial.nl and only operate in the Netherlands. Unfortunately, we can't assist with this issue, as it's a different company. We would really appreciate it if you could remove this review and direct it to the correct business. Thank you for your understanding! 😊

Rated 1 out of 5 stars

One Star for actually receiving the…

One Star for actually receiving the item.
Do not buy from this company! I ordered an oversized jacket for £39
Eventually I received a poor quality felt jacket with raw seams. The oversized jacket as advertised, would not pass my hips!
After multiple emails to this company ‘Maddie’ gave me an option to return the coat at a cost of £26 to get a refund OR to keep the (crappy )-rag-of-a coat and receive a refund of £13. :(
No negotiation. Either way I would loose out. I got the refund as I didn’t feel that pursuing this was worth it.

30 October 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Ellen,
it looks like your order was placed with Belezza.uk, while we are Bellezaofficial.nl and only operate in the Netherlands. Unfortunately, we can't assist with this issue, as it's a different company. We would really appreciate it if you could remove this review and direct it to the correct business. Thank you for your understanding! 😊

Rated 1 out of 5 stars

Do not buy from this website

Do not buy from this website , item nothing like picture , very poor quality, does not tell you on website if you try to return they say you have to pay £25 to return to China even though the website is Amsterdam and parcel had uk address on parcel for return

10 November 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Christine,
it looks like your order was placed with Belezza.uk, while we are Bellezaofficial.nl and only operate in the Netherlands. Unfortunately, we can't assist with this issue, as it's a different company. We would really appreciate it if you could remove this review and direct it to the correct business. Thank you for your understanding! 😊

Rated 1 out of 5 stars

Refused to refund faulty items

Items nothing like the photos on the website . Both jumpers were also faulty- one had an actually hole in the sleeve. When I complained I was told I’d have to pay at least £25 to return the items despite them being faulty . I was offered a 30% refund . I’m sure this is against my legal rights and have contacted trading standards in the UK and EU
Do not buy from this company.

31 October 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Danielle,
it looks like your order was placed with Belezza.uk, while we are Bellezaofficial.nl and only operate in the Netherlands. Unfortunately, we can't assist with this issue, as it's a different company. We would really appreciate it if you could remove this review and direct it to the correct business. Thank you for your understanding! 😊

Rated 1 out of 5 stars

Scammers

I waited 15 days for the gloves, they must have been flying from space. When they finally arrived they were too small and torn... Waste of time and money. Avoid this company

15 October 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Oliwer,
I'm truly sorry to hear about your experience with the gloves. Waiting so long and then receiving a damaged item is disappointing. Please reach out to our team via email so we can help resolve this for you.

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. My dress was not like the photo. A cheap bit of fabric, it was meant to be tight fitting like the photo and I got the smallest size and it was hanging off me. It took ages to come and said it was based in the UK but actually from China. Do not waste your money on this awful website it is a scam.

16 October 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello!
We’re sorry to hear that the product didn’t meet your expectations. Please reach out to us via email so we can look into this for you and provide assistance. Your feedback is very important to us.

Rated 1 out of 5 stars

why doe you people not read truspilot…

why doe you people not read truspilot befor you order this is pure scam dropshipping, the owner of this site is in dubai. and didn't learned from early experiance. if any on want to know yust google and find out his adress of his personalia, in netherlands and his phone number, on other scam sites.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

MISLEADING ADVERTISING

When loolking and placing order Beleeza uk gives you the impression its a royal mail delivery and it will be a quick delivery its not company based in china and products come from china so there is a l9ng wait. Its totally misleading and also returns have to be paid for by yourself

You can return the product if you wish, then you will be fully refunded.

This is the address you can return it to:
Contact person name: Wang Maoqin
Address: Lane 1177, Jianlan Road Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683

The return costs are always for the customer. Depending on the package, they can lead up to 20 pounds.

20 September 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Toni,
it looks like your order was placed with Belezza.uk, while we are Bellezaofficial.nl and only operate in the Netherlands. Unfortunately, we can't assist with this issue, as it's a different company. We would really appreciate it if you could remove this review and direct it to the correct business. Thank you for your understanding! 😊

Rated 1 out of 5 stars

safe from this site or company

I ordered something for my child and more than 14 days have passed and my order has not arrived, I will not order again, it is good that you all read and beware of this lying company

10 September 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Vasile,
Thank you for sharing your experience. We’re truly sorry that your order has taken longer than expected to arrive. Shipping delays can happen, and we understand your frustration. Please reach out to us via email so we can look into your order and assist you further.

Rated 5 out of 5 stars

Great help from the customer service

Great help from the customer service, happy with the product.

24 August 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello Bonnie,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you're happy with the product. Your satisfaction is our priority!

Rated 1 out of 5 stars

PURE SCAM !! NEVER BUY ANYTHING!

PURE SCAM !! NEVER BUY ANYTHING!
Bought a product but received something that was completely different from what was shown on their website. Immediately reported the return but then you only get standard responses to buy time, such as emailing a photo, offering a discount on a next purchase, etc. Everything except starting a return process.
Eventually I returned within 14 days with a tracking code, this was received, but even then you don't get your money back. Again you get an email for a discount on your next purchase.
My insurance company is currently investigating this fraud.
NEVER BUY ANYTHING ON THIS WEBSITE!!

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy!

I ordered more than a month ago. Still didn’t receive anything… first of all you get a confirmation and then a delay e-mail. Once you try to get a hold of them you have to contact them through many channels and they still don’t reply, after more than a week they did reply because I pushed for an answer and then they send me the things I ordered but still waiting to receive it… so don’t buy there it is not worth it

7 July 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello,

I'm sorry to hear that your order has been delayed. This is obviously not the experience we want to provide. We are working to improve situations like this. Thank you for your patience and feedback!

Rated 1 out of 5 stars

Scan people!! Not buy there

deceives people, sends a fake product for 799 nok, the value of which is less than 100 kr. You can exchange money only if you PAY FOR THE SHIPMENT YOURSELF, even though it says on the top of the page that the product exchange guarantee is within 30 days. although the store is Norwegian... at the bottom of the page it says London, but the fact that the goods need to be sent to Asia, scammers, selling at Norwegian prices is a load of trash !

2 July 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hello.
I am sorry to hear that you have experienced these problems. We would like to help resolve this. Please send us a message with your details so we can further support you. Thank you for your feedback!

Rated 1 out of 5 stars

Customer service is completely non-existent

I placed order yesterday at 21:45, after that I canceled that order on the same day at 22:26 Finnish time, which I notified in writing by email, but I did not receive any kind of comment from Belleza!
Today I received a notification from Belleza that the order has been shipped.. Why??
I had canceled the order yesterday.. On what basis, is Belleza sending the order today??
Based on the above, I am not obliged pick up the package you sent from the post office!

26 June 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hey Irina.


I am sorry to hear that your order was shipped despite your cancellation. This does not seem to have gone according to procedure. Please send us a message with your details so we can rectify this. Thank you for your patience and understanding!

Rated 5 out of 5 stars

They got some troubles with feedback on…

They got some troubles with feedback on mail, but fast and helpful through the whatsapp. Also great prices

21 December 2023
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hallo Anna
Bedankt voor je feedback! Het spijt ons te horen dat er wat problemen waren met de feedback via e-mail, maar fijn dat we je snel en behulpzaam konden assisteren via WhatsApp. We waarderen ook dat je onze prijzen waardeert. Als je nog verdere vragen hebt, laat het ons gerust weten. We staan voor je klaar! 😊

Rated 1 out of 5 stars

Avoid this company

Avoid this company. Inferior products with wrong listing of sizes of clothing. No service when wanting to make a return. Very disappointing

9 January 2024
Unprompted review
Bellezaofficial logo

Reply from Bellezaofficial

Hallo Unhappy
We apologize for the inconvenience you've experienced. We're truly sorry to hear about the issues with the products and the difficulty you faced in the return process. This falls short of the service we aim to provide. Please reach out to our customer service team at [customer service email or phone number] with your order details, and we'll do our best to address and resolve the issues promptly. We appreciate your feedback and the opportunity to make things right.

Rated 1 out of 5 stars

Frawd

Frawd! Do not buy from this company.
Poor quality, and impossible to retur the goods as customer service is non excisting.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Warning‼️

Warning! I order a leather bag and received an imitation, a plastic. It cost 438 KR. I had to pay the shipping back…😡
PS. In addition, I also received a lot of messages from the company telling me to keep the bag and pay less. 9 I did not want the bag) It's impossible to get in contact with this company, and they have not cancelled the payment to Klarna. I wonder how many people they fool every day. Trustpilot /Klarna need to take these matters seriously.

1 November 2023
Unprompted review

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