Beer52 Reviews 

100,957
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 15,763 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach, even during subscription cancellations. Reviewers are also very satisfied with the products, noting the excellent selection and variety of items like wines, beers, and coffee. However, some customers also noted difficulties with the cancellation process, specifically that it often requires a phone call rather than being fully manageable online. A few other people also felt that the cancellation process was designed to be frustrating, with long hold times and attempts to persuade them to stay. There were also occasional reports of poor communication, ignored emails, and issues with receiving outdated products.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, helpful, and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some enjoying the variety and quality of products... See more

Cancellation

Consumers find cancellation to be ambiguous, with many reporting that they must call to cancel subscriptions,... See more

Product

People report positive experiences with the product, often praising the quality and variety of items such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm sad to be cancelling my monthly subscription but I have been diagnosed with liver problems so I am off alcohol completely. Thanks for your excellent selection of wines every month. All the very b... See more

Company replied

Rated 5 out of 5 stars

Hayley was a great help with my order, everything was so well explained and easy. I had such a laugh when chatting away, a seriously amazing asset to the team, with a great wealth of knowledge - I ori... See more

Rated 5 out of 5 stars

I found this company as they offered a good voucher when purchasing something from another company. The beers were good and it was a nice little gift package for my mum. You do have to call them t... See more

Rated 5 out of 5 stars

Great company and great products. Sent as a gift with a generous deal offer. Sadly not a beer drinker myself and so cancelled my membership afterwards. Such a simple process and great member of c... See more


Company details

  1. Brewery

About Beer52

Written by the company

Beer52 is the UK's most popular craft beer club, based right in the historic heart of Edinburgh, where brewing has a long and rich tradition which we’re proud to be a part of.

Each month we send you out a carefully, curated case of the finest craft beers to enjoy - tailored to your tastes and sourced from the best independent microbreweries from around the world.

In a nutshell, we’ve made it our mission to build and foster a community of people who’re just as passionate about craft beer as we are, we’re committed to finding the world’s best craft beers and broadening your beer horizons with some unique and exciting flavour profiles, straight to your door!

You’ll get to enjoy a few extra goodies each month too! Come behind the scenes at the world’s most exciting breweries each month with your included issue of Ferment magazine, join us as we travel the world, navigating the exciting world of craft beer, with some snacks for good measure.

For more information, see our FAQs: https://www.beer52.com/faq

Or if you need to get in touch then please reach out to us via https://www.beer52.com/help

Winner of SIBA: Best Independent Beer Retailer of the Year 2016, Winner of Business of the Year 2016 at Startups.co.uk. Winner of Buchanan Awards: Overall Business of the Year 2016 and Growth Business of the Year 2016

Our Mission

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

101K reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(100,957)

15,005 reviews in the last 12 months

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Rated 1 out of 5 stars

Cancelling is not made easy.

As someone previously wrote getting out of a beer 52 contract is harder than Amazon. I had cancelled it last month,or so I thought. Nothing came out of my account & nothing was sent. This month money was taken out of my account. I went through the process of cancelling again, you'll need to go on their website only to get to the link to phone them. When you phone you can look forward to 2 minutes of a beer 52 sales pitch before you get put on hold. I told the advisor I'd cancelled as I'm leaving the UK. Their advice was do you want to open an inquiry? Why, I'm leaving the country & nothing will come of it? I was told on Monday that my delivery was on it's way & hopefully it will get to me before my flight Wednesday. Why would I want to drink 10 beers, or whatever the amount is, & turn up at the airport hungover at 4 in the morning before a 14 hour flight? As it stands it's delayed by Yodel & I'll be well into my flight before the package arrives on the doorstep of an empty house. Will the delivery driver not deliver, will he abandon it on the doorstep, will he give it to a neighbour to enjoy? Who knows. No doubt they'll be a convoluted disingenuous 'we're sorry' from beer 52. That's if there's a response.

If I'd only just cancelled the coffee then I'm missing a beer delivery from last month. Do you deliver to Säu Paulo as a re delivery address. As it stands I'll be on a flight before that arrives at my former home.

6 July 2026
Unprompted review
Beer52 logo

Reply from Beer52

Hi Phil. Thank you for your review. The email you sent in May only requested to close your coffee subscription, specifically. There was no mention that you wished to close your beer subscription. This is why your beer subscription remained active. As your request to cancel your account was made after your subscription order was already billed and set for dispatch, we are unable to stop the delivery or process a refund for you, in line with our cancellation and returns policy. If you wish for this box to be sent to an alternative address, then please utilise the InPost function to reschedule your delivery or another address or for another date. This is highlighted in your InPost delivery emails.

Thanks Beer52

Rated 1 out of 5 stars

Come on....

Sorry, in 2026 I shouldn't have to call anyone to cancel a subscription. For anyone else who doesn't want to argue with a sales person, just messaged your bank demanding a block on any continuous payment authority from Beer 52 and that will take care of it.

6 July 2026
Unprompted review
Beer52 logo

Reply from Beer52

Hi Seamas. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Beer52

Rated 5 out of 5 stars

Had trial pack through SAGA which was Good

Had trial pack through SAGA which was delivered within a day, extremely quick have only tried 3 of 8 cans and all very nice but have decided for the time being not to enter a regular commitment for the time being. Person handling cancellation was pleasant
/constructive pointing out various advantages for Beer52 which I will keep in mind for the future.

.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Got a free box gifted

Got a free box gifted after an ASOS purchase and really liked the beer selection. Cancelling over the phone afterwards was really easy and the customer service was really friendly and open. Shaun was a credit to your team

6 July 2026
Unprompted review
Rated 5 out of 5 stars

A great service

The product I received was high quality and well packaged and came with a premium feeling magazine.

The customer service was great, very responsive, accurate and personal.

Would definitely recommend to a friend.

The full price subscrpition is a little pricey though, so I probably won't be keeping it for long.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I have recently spoken to Ellie to…

I have recently spoken to Ellie to cancel my subscription. She was very friendly and sweet. She had given me told of option I can do with my account but unfortunately I didn't satay She was very kind with helping me know about the offers and my point I have gained. Very lovely chatting to her.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the customer service…

Very pleased with the customer service which offered clear explanations in a patient and respectful manner. I spoke with Quentin Hill who took the time to discuss my wines 52 subscription options with me in terms of cost, wine preferences and preferred quantities. I did initially feel frustrated that to cancel a subscription it requires a phone call rather than online cancellation however by speaking with Quentin, I didn't choose to cancel and I was happy to change my subscription a little to something which suited. I will consider the other subscriptions in future such as the coffee club. The concept of the company is great which is something Quentin described in terms of how the clubs operate. I have enjoyed the quality of the wines and the idea of something new to try on each delivery.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Edward

Edward was very helpful on the phone and assisted with swiftly cancelling my subscription.

6 July 2026
Unprompted review

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