Friendly staff very experienced and knowledgeable optician, explained everything in detail very professional. After test the member of staff who helped me with chose my glasses was very helpful but no... See more
Location
Switch locationThe Elmsleigh Centre, TW18 4QB Staines Upon Thames, Middlesex, GB
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See what reviewers are saying
Everyone was very helpful, they took the time to give my eyes a thorough examination and explained everything to me.
Bayfields Opticians are excellent. A prompt and efficient service. A lovely range of glasses for our needs.
Great service and experience when buying my latest pair of Glasses. Prav and Emma served me whilst I was in-store this time and they were both great!
Company details
About Bayfields Opticians & Audiologists - Staines
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
The Elmsleigh Centre, TW18 4QB, Staines Upon Thames, Middlesex, United Kingdom
- 0178 444 9992
Comprehensive eye tests
4.5
Excellent
27 reviews
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Very helpful
Very helpful, friendly and professional.
My new glasses were ready in record time!
15 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bayfields Opticians & Audiologists - Staines
We're glad you found our staff helpful and friendly. We really appreciate your positive feedback; it means a lot to us.
Missold Wasn’t told I would have to pay £50 and…
Wasn’t told I would have to pay £50 and £45 for ur technician to put the lens in my old frames which I had already purchased from you 2 years before and not used
23 May 2025
Reply from Bayfields Opticians & Audiologists - Staines
We appreciate your feedback and apologise that the lens fitting fees were unexpected. We'll review how this was communicated to ensure clarity for our customers in the future. If you have anymore concerns, please do not hesitate to contact your local Staines practice.
Reply from Bayfields Opticians & Audiologists - Staines
We appreciate your kind words! We are so glad our staff provided a positive and helpful experience for you. Thanks.
Limited appointments for hearing assistance
Laetitia Happi is by far the best audiologist I have experienced in the four years of needing hearing aids. The examination was more comprehensive and focussed than any I have had previously. My concern, before committing to purchasing hearing aids from Bayfields, is appointments are currently limited to one day a week increasing to two days after refurbishment.
2 June 2025
Reply from Bayfields Opticians & Audiologists - Staines
We appreciate your feedback and are so glad you found the examination thorough. We acknowledge your concern about appointment availability and are working to expand our services after the refurbishment.
In the Staines Branch everyone is very…
In the Staines Branch everyone is very respectful and helpful. Emma is a real asset to your company.
2 May 2025
Efficient and professional
5 May 2025
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