Leightons Opticians & Hearing Care Reviews 

My 50+ year old eyes are aging, so the creativity to find different lenses options is greatly appreciated.

I think they are struggling for staff . I had a sight test by a guy who asked me if I was still driving , I was puzzled - he clarified , was I still driving at my age . I'm 58 . I'm female . He said many women of my age have given up driving due to lack of confidence . I'm the CFO of a large charity , I drive long distances regularly and confidently . I do not know who these working age women too scared to drive are . what a patronising fool . He also came into my hearing test and made noise , then told me my hearing was failing and i should invest money hearing aids . I'd had a much more professional and extensive test at Kingston Hospital recently and knew my hearing was fine , I hadn't asked Leightons for a hearing test it just seems to be part of being in their contact lense plan. Clearly his task for the day was to try to persuade me i was old , frail and feeble , and could be scammed out of money. I am not but I was irritated that someone can get away with using a position of authority to undermine their clients. .

Fayaz the Optometrist took a great deal of care with my eye test. Explained things as he went along and took time to listen to what I had to say. On this occasion I did not need new glasses. I do wish however that the Receptionists smiled a bit more and were more friendly

The eye exam and findings were as expected as the examiner offered very good advise and arranged an appointment with the local hospital consultant within 2 days.

A superb customer service with exceptional quality information and support.

The staff are professional and friendly. I didn't feel rushed and all questions were ansewered

truly thorough eye exam, everything explained and service given second to none, thankyou.

The whole team were welcoming, professional and efficient. I have never been 'processed' so efficiently!

On Wednesday morning I received excellent support and reassurance from Leightons in Basingstoke. Suddenly, and for two consecutive evenings I had experienced what was subsequently explained as an optical migraine. This had never happened before and and I found it alarming. I telephoned Leighton's on Wednesday morning and within an hour my eyes were being thoroughly examined and assessed by Ali Al-Hilly and the team. An hour and half later I left greatly reassured and with helpful information/explanatory sheets. Moreover, I had expected to pay a fee for this emergency service but discovered it was funded by the NHS. If more people knew this perhaps the queues at A&E would be shorter! Thank you Leightons.

As my terminally ill husband is confined to a wheelchair and is hard of hearing questions are often directed to me. However, the staff made sure to include him in any explanations and decisions. They were very kind, friendly and professional and made having his eyes tested and ear wax removal a stress free experience for him. I would definitely recommend Leightons to anyone looking for good personal service.

The overall customer service and care, with Highstreet competitors one is left feeling like some one who just tripped into the store, i.e. sign here and give us your money. With Leightons there is a definitive drilling down to what the individual exactly needs, then offered a whole range of options. With Highstreet competitors one is left feeling that unless you fit into their set inflexible criteria your needs have not been catered for.

Had my eyes tested on the 5th Oct, the personal service was excellent.
The lady who took my eye test was very polite and professional explaining everything as she went through the test.
Eddy also was very polite and professional explaining the procedure to me before sending my glasses away for new lenses.
I wouldn't think of going anywhere else and would recommend them to everyone 10/10.
Stan Brunton

Professional company

We highly recommend Leighton's for its convenient location within Lewes and the family friendly service we've always received. Our first visit was with our son following an accident at school which occurred near the eye - Claire was super friendly, knowledgeable and compassionate during the examination. She made it easy even though our son was in discomfort. Claire made sure all the neccesary checks were done to rule out damage to the eye and she explained every step to our son for re-assurance.

On our last 2 visits both my partner and our son received wonderful care and expertise from Graham. His commitment to provide professional, knowledgeable and friendly service were appreciated especially as we want our son to have good experience of having an eye test so that we can continue regular check ups.

Thank you for keeping our eyes in good health.

Very polite, helpful and efficient

Great, super professional opticians. Staff are really helpful and knowledgeable, both from the medical side and support with bookings and choosing glasses.

Firstly I would like thank everyone who helped me on my first contact/visit to Leightons in Woodley with a problem I had with my ear over the weekend, an appointment was offered to me on the Monday which was quick and helpful. On walking into the branch it was nicely set out, good display areas and a great team to meet you, it also looked spotless as indeed the consultants rooms as well. I was promptly seen and my problem was resolved with patience and understanding. Thank you all again!

Apart from the usual efficient eye test procedure,
a fault on my frames was dealt with with no fuss and replacements ordered.

This was my first time at Leightons and the appointment from start to finish was a pleasant one the staff was really polite and helpful, the optician I saw was great and very professional and he explained all about the test he was doing, yes there are abit more expensive but we'll worth the extra money

Amazing staff, super knowledgeable, friendly, and minimal waiting time too! Also a free hearing test included.