Banfield Pet Hospital Reviews 

The manager for this Banfield location in San Pedro shouldn’t be a manager at all!!! . She is rude, very condescending to customers and has no customer care skills. I wouldn’t trust her at all dealing with my account because who knows what notes she’s putting on there??
They switched my dogs medicated shampoo without letting me know and that caused my dog to have the worst flare up. And when I brought this up to them - this manager made me bring the old shampoo as proof, told me that in her notes the doctor mentioned to continue the shampoo (as if I was supposed to know that it was a different one) and then said that I should have noticed it was different because there was a small bar in the front with a different color!!
There was no remorse or admittance that they gave me the wrong shampoo to begin with!! and when I asked her to pls stop speaking to me so condescendingly and stop trying to accuse me that I should have known … she didn’t stop and just became even more rude and insolent.

This is completely horrible management!!

I tried Banfield because they had a free visit. And they sure treated it as though it was a free visit; rushing me and Lulu out, not providing much information, other than trying to get me to buy their packages.. The doctor gave very generic answers and information that did not pertain to my cat specifically i.e , things I could have googled. When I was finished my visit I was so disappointed that I forgot to pay. The hospital called me back and I apologized and said I would return in 30 mins- an hr to pay. The person on the telephone was very rude and mentioned that if I did not return by 3pm that further action would be taken. When I paid and left the doctor I had to email them because they did not provide me with any notes, vaccine documentation, or visit notes. When I received the email, they also included in their notes that the customer left without paying and stated that she would return in 30 mins to an hr and that I was reminded that further action would be taken. Extremely unnecessary and impolite. I wouldn't even take my pets back for a free visit.

Beware of Banfield Pet Hospital Insurance. We went to Banfield Pet Hospital in Wesley Chapel for years. Took out insurance on all of our pets until the manager at that time left. Things changed after she left so we stopped going & called to cancel the pet insurance this past March. I was assured by someone identifying as Michelle that this was done. I have called 3 diff. times because they are still charging my credit card & will not stop. This past Monday Dec 1st. I called again & was told that they had no record of me calling EVER to cancel. That they could only give me 2 months credit & would cancel any future payments as long as I didn't owe them anything. None of my pets have been there since the first of this year. How can I owe them anything? Not to mention 2 of the pets that they are billing me for are dead. This morning I check on my credit card & guess what.... another charge from Banfield Pet Insurance for dead pets. In calling my credit card for help, it's like talking to a stop sign because customer services are either in India or the Philippines. All they say is they can send a letter of dispute. No one can give me an actually phone number for their headquarters for either Banfield or my credit card to actually talk to a person that has authority able to actually do something about this run around I'm getting from both businesses.
I do believe businesses hire these out of country call centers labeled as CUSTOMER SERVICE so they can rip us off. I'm to the point off hiring an attorney I'm so flipping mad. Anyone know of one that does this type of work?
BTW.... just wanted to mention.... You know how when you call a business there's a recording saying your call may be recorded for customer service purposes???
In calling Banfield Insurance they say that but when I mentioned to Carlos that I was recording them, I was hung up on. Now why is it ok for them to record the phone caller but not for the caller to record them?

By accident we wired (Zelle) Felice Torre Director of Field OP 600 USD we called and begged him to send it back because was our Money and my Son 5 Years old needed it. He ignored us and refused to pay it back!!! The only what i want to be returned the 600USD to us not more not less so my Son can have that money!! We have proof and if he dont pay the money then minimum people should know with who you dealing - thief and not honest person.

I was misled and l believe purposefully by the vet tech because they earn commission on selling a wellness plan. Here is what happened to make me say stay away as this practice appears to prioritize profits over the health of your pet.

I was took my cat in for shots and asked if they would trim his matted hair while l was there. I told that my cat would have to be put under in order to get his hair trimmed around his bum. I specifically asked could l not just take him to the groomers? The answer came back that l wouldn't find anyone to do it. The area is too sensitive. The cost of the procedure was going to be astronomical. This is when she said you need to buy a wellness plan and you should get the dental plan so that is the only way to get some discount on the anesthetic and so we will shave him as you've requested and we can also clean his teeth at the same time.
The wellness plan would cost me at least $900 plus the sign up fee so just under $1,000 for a year. I understand that some plans covered by vets can save you money, but in my experience this plan is deceptive and is predatory.

Moreover, I don't believe that any human or animal should be unnecessarily put under general anesthesia. The vet herself told me that the cat had a heart murmur which she said could mean he had roughly a 25% chance of not surviving the procedures. I now question whether that statistic is close to true but regardless, there was risk involved. The animal would have to be very closely monitored and given special blood work prior and a special anesthetic. They were willing to put the health of my cat at risk completely unnecessarily.

Having signed up for the plan after being made to feel scared and pressured, l left. I then went to a local groomer and they took care of the cat for a reasonable amount of money in a very short period of time. The cat was very well-behaved at the vet and also at the groomer. There was no reason to think that he would protest to a degree that he should be drugged.

I was supposed to have the exam covered by a promotional $75 discount. The cat had a one year rabies shot and a distemper shot and the visit ended up costing me $340 with the discount applied. I was supposed to be able to cancel the plan anytime and just choose to pay full price for the services rendered. That price was over $400! What a nightmare.

UPDATE
I called and l spoke to the doctor afterwards because l was so upset. She tried gaslighting me. She told me that they were going to put the cat and only because I requested his teeth be cleaned. No! I was only having his teeth cleaned because l had to pay for the wellness plan that included dental inorder to get a discount on the anesthesia. Vet tech told me that the matting iwas pulling his skin, would only get worse and that it was very painful for him. I also told her they charged me for cutting his nails although the tech said they should wait and do everything at the same time. She said she couldn't remember and so the bill could not be adjusted. It was only $21 but it did add insult to injury

Banfield service they don’t give you the best service. They are high on price and to cancel it your don’t care they want to charge you $500 absurd

Shocking level of incompetence
And overcharged for their mistakes.
Seek help elsewhere for your own sanity.

my dog. SiAnna Sioux
needs ultrasound and Spleen removal
she dies

advised by Banfield in PetSmart, Sandy, Utah of 4 options on paper where this is done. advised the best option is livewell Clinic down in Pleasant Grove, Utah and 40 minutes away. drove to this clinic and waited 5 hours for my dog to be out of surgery advised by Livwell they have NO overnight accommodations for my dog after surgery I drive 40 minutes back in the dark, approaching midnight to The mountain West hospital in Bluffdale for overnight accommodations that can be provided. >>> Mountain West hospital could have performed the ultrasound and surgery and provided overnight accommodations and was 10 minutes away from where I live<<<. since you do not know that lifting a dog in and out of the car in her delicate state after surgery and transferring her in a car 40 minutes away is not recommended and it would be considered poorly advised and not recommended by any professional veterinarian I will have to inform you, this is fact

Banfield and your Poorly advised doctors put my dogs Health and well-being And my life (very tired approaching midnight pissed off I’m scared for my
dog) in jeopardy….. why was this clinic 10 minutes from my home and nearby not initially advised as the clinic to go to that could have provided the ultrasound and surgery and overnight accommodations for my dog…. And was a much much better option for the professional and good care of my dog- this is a new state of the art facility with older and more experienced doctors, and with a very, very professional large staff

this is called incompetence and stupidity

thank you, Paul, C Merk. draper Utah

Visited in Vandalia, OH. I am hoping to get started with a new vet but I have doubts whether this will be the one. First impressions: I walked in the door and was hit with STRONG cinnamon spice air freshener. It's a little thing, but my eyes were burning and I don't see how it can be good for the animals. No one was at either the check out or check in desk and many people were waiting. One person finally came out to handle both desks, so it was still slow. I over-heard someone in another room explaining that there was currently no permanent vet in the practice, just "experienced vets" filling in, which was a little concerning. I told the front desk why I was there & mentioned a couple of minor things to have checked, none of which seemed to reach the techs or Dr who did the exam. It was the same when I checked out, having been told there would be no need for a booster shot, then being asked about scheduling the booster. I had to sit through a hard-sell for the wellness plan several times, from each person I saw, which took longer than the actual exam. Positives? It is easy to book appointments on line & there is not a long wait for one. The employees seem to care about animals and could maybe do better if not in a setting where they are pressed for time & expected to be salespeople first.

This review is specific to the Banfield location in Oxnard, CA on Rose Ave. (Prior to this and since this visit I've experienced vets who care for our pets.)

We brought our dog to the Banfield location in Oxnard, CA last week.  He had been vomiting, coughing, and his diet had changed completely.  

The vet we saw was dismissive and combative.  She also neglected to tell me that Cooper had a heart murmur - although she noted it in his electronic file.  

When he declined even more, we brought him to the WestLake Village office where we learned that Cooper has an enlarged heart, a leaky valve and that he needs to be seen by a cardiologist immediately.  

It's outrageous that this was missed.  We've lost valuable time getting Cooper the care he needs.  We have a cardiologist appointment now for the 21st.  Had we known a week ago about his condition - we could have acted more quickly.  

An example of her combativeness - when I asked if she recommended that we keep Cooper on fish oil supplements - her response was, sure, if you don't care about his weight.  She avoided eye contact most of the visit, didn't introduce herself and didn't interact with Cooper at all - in front of me.  

It's worth saying that the tech was incredibly kind and responsive in engaging with Cooper, but it's the vet who provides the medical care and it's clear that pets under this woman's care aren't safe. 

My wife took my dog in for a dental cleaning. She told them on arrival that he had a sensitive lower back and to please be gentle with him. When we brought Bandit home he was unable to put weight on his rear leg and could not climb steps. I had to bring his dinner to hem because he had a hard time getting off the couch. When I called today the had already refused to check him out with my wife present, they refused to put a manager on the phone, refused to give me the number for a district manager, and then abruptly hung up on me. I see on the internet this company is being sued by a doctor that worked for them because he was fired for complaining about their shoddy service and price gouging. NEVER NEVER NEVER take your pet here. He or she may come back to you injured like Bandit. Steer clear of this or any Banfield Pet Hospitals, they are the worst.

Dont use Banfield Vets ever, all of their google reviews are fake.

I am writing this review in hopes that Banfield will never be able to steal from other people.

This will be long and contains at least 3 felonious acts by Banfield. Felonious means that they have commit felonies against me on 3 separate occassions.

My wife signed my cat up for a payment plan. Banfield never did any of this plan.. not a single thing that they promised for the money. He got no shots.

We did get charged over 1000 dollars for Xrays and ultrasounds but we have received absolutely none of the services they promised.

I never authorized Banfield to take money from my account. Not one time did they have permission to charge my card. I tried to call and cancel this plan and spoke to someone named Cathy.

Me: I would like to cancel my payment plan. We have received none of the promised services. Please cancel my plan.
Cathy: I will need your wife to call to cancel the account.
Me: Well, we're married and you are charging my card without having permission to charge it. If were not counting marriage as a legal partnership to cancel a plan, than it's also not legal for you to charge my card without my permission. I need to warn you that I am also recording this phone call.
Cathy: I'm sorry, sir, but that's illegal.
Me: Actually Cathy, in the State of NJ I don't even need to inform you that I'm recording.. it was more of a courtesy.
Cathy: I can't talk to you anymore.
Me: Ok, Cathy, what's your last name?
Cathy: I can't tell you that.
Me: Ok, Cathy, how can I identify you to a supervisor when I call back?
Cathy Hung up. I did not record the call, but she did.

I called the Moorestown branch where we went and asked for a supervisor. I spoke to the phone person who assured me that they would have a supervisor call me back. They never did.

I had my wife call and cancel the payment plan and they told her she could not cancel it and that they were going to now charge us 800 more dollars.
I went to my bank and cancelled the card, citing fraud and they were still able to charge me!
I'm not out over 2000 dollars and have received NO service.

How this place is able to maintian a 4.6 rating while also commiting multiple acts of fraud is unreal.
I ended up going to Audubon Vet and getting all of the stuff we asked for for 300 dollars.. but 2000 dollars to Banfield and they will not call me back.. they will not cancel our plan and they have commit fraud multiple times.

Please don't bring your pets here, they deserve better.

I'm going to post this in every place I can leave review online. I'm going to report these people to any government agency that will hear me.

DO NOT LET THESE PEOPLE STEAL FROM YOU.

The employees are caring towards my pets. Knowledgeable when we have questions.
We have had pets on Banfield wellness plans for over 12 years. We are very happy with the care and the value of the plans.

Same complaint as others about "unexpected changes" in cost.

While the staff at the Banfield location in Longmont, CO, are exceptional from front desk to technicians to the veterinarian whom I spoke with on the phone - friendly and pleasant, caring, understanding, and competent, I brought her in for a cleaning, was quoted 1 price for labs and wound up paying more than double that because they neglected to tell me that that price was only for in-house labs. On top of that, the cleaning couldn't be done.

Was initially quoted just under $500 for a dental cleaning for my cat plus a coupon for a free initial visit. Then quoted $191 by the vet for labs when they had concerns and couldn't do the dental yet after all. At no point was I told that the necessary DKT sedation with my cat would be another $130-ish, nor that the labs being sent out would be $234 and change, that the $191 was for the in-house labs only. The vet DID say the RBCs could be "because of stress" but were too low to put her under. OK, but I would've appreciated knowing the itemized costs upfront, especially after specifically inquiring about cost for "the labs," meaning ALL the labs, when the vet called me with news of her CBC results. I would've held off on the labs being sent out since her bloods were fine 2 months ago with another vet, and the vet acknowledged the the low RBCs could be "just stress." $558 later, the cat still hasn't had a dental cleaning. I take some consolation in the fact that, had we had the dental done with a probable extraction, the bill would've been over $1000, but now we're looking at a third higher cost because of costs that weren't shared with me ahead of time.

TLDR: My fear-aggressive cat hadn't been to the vet in 3 years (too long a story for this review), but with nearing 8 years old and having slightly bad breath, as well as starting to go outside in both an enclosed pen and a catio regularly, I knew she should at least have vaccines updated and get a dental cleaning. I took her to the shelter vet a couple months ago where we'd adopted her from, and they had to sedate her to do an exam -- which I expected because she really does become a tasmanian devil at the vet -- and okayed her for a dental cleaning, but they wanted $200 down just to schedule the cleaning, and it would be 2 months out. That had me looking elsewhere. Found Banfield nearby and thought I'd try them. Should've read the reviews first.

I took her to Banfield not even 2 months from the 2 visits with the first vet, and Banfield wanted to see her twice also to do an exam and blood work all over again, even though I had her records giving her a clean bill of health 2 months ago (bloods and urine). Because the exam was free with a coupon, I decided to go for it, although this would be extra stress on the cat ... and myself. Sure enough, they couldn't do an exam on her for the initial visit but then said they'd do everything at the dental cleaning. They didn't let me know that doing DKT premed sedation wasn't part of her exam at about $130 total. Added to that was the cost of the "Super-Chem" that the vet did not share with me. At least they did check her mouth out, and she "isn't that bad" per the vet and only has one cavity, but that probable extraction will be $600+ on top of the dental, so we're looking at over $1000 for her eventual cleaning and extraction. I'm on Medicaid and have already spent almost $1000 in 2 months between the 2 vets, so this will simply have to wait, but because of the lack of complete disclosure about all the lab costs, especially when I'd specifically asked, I will not be returning to Banfield. It's back to the shelter vet for us.

I can always get in to Banfield when something happens to my pup. They are very proactive with reminding me about vaccines and services I am owed on my plan. We’ve never had a bad experience. I’ve been taking my dogs here for 4 years.

I took my dog to update her shots and the tech came in without her record asking me what shots she needed. She didn’t seem to understand that is the purpose for the record. She never explained why she didn’t have the record and never went back to get it. The front desk clerk obviously heard about my complaint and went back to get my dog most likely discussing my dissatisfaction because she took a bit longer than usual. Understand the customer is why you have a job and make it a point to keep the customer satisfied. That’s called appreciation.

Parma, Ohio - Do not go here! They are rude and rip you off. I took my puppy in for his booster shot and was quoted a price of $84 and thought this was high but agreed, when checking out I was told it would be $101 and I questioned this and was told that the $84 dollar was the cost of the shots I was declining - they had to quote it by law but do not need to quote the actually cost. Jackie, who claims to be a manger, at the front desk is rude and has zero customer service skills. I asked to speak to the vet tech who quoted me the price, and she did not get her, she had trouble finding the number to call corporate and told me the conversation was over. I filed a complaint at corporate level and will see what happens. I also do not deny calling Jackie a nasty B because she is.

This review is specifically for banfield at 14405 NE Fourth Plain Blvd, Vancouver, WA 98682. I had a horrible experience that was escalated yet never resolved. I brought my dog to this location for an annual visit. Long story short, the tech didn’t properly advise me of all the vaccinations my dog needed. After the visit, about a month later, I realized I needed this vaccination and then realized while at the hospital, the tech and vet didn’t offer it, despite having full access to my vets records. So I paid for an appointment, trusted the experts with my pet, and they failed at their jobs. Here comes the interesting part: when I called them that month later and brought this to their attention, they REFUSED to take accountability and it became an arguing match. They wanted to charge me for a whole new visit, and then I could get the vaccine. That of course didn’t sit well with me. I spoke with some manager located at this location who sounded like a complete moron who didn’t want to resolve anything. She certainly needs to be fired. They refused to help me. So instead of admitting their fault and keeping my business, they argued with me, blamed me, and lost my business.

Dropped my dog off at 7am for a comprehensive exam and they they would call me when done. Didn’t call til 5pm when they asked when I was coming to pick her up?!?!! Turns out she was done at 11am!! So she sat there all day in a cage for no reason and with no food! They didn’t even apologize!

I took my cat in to have an x-ray of her Left leg. She was limping and holding up her left leg. The location in Overland Park Kansas took an x-ray of her RIGHT even though I had said left leg at least 4 times and she was limping and holding up her left leg. At this point I am supposed to get a call from the chief of staff in our area. This location does not answer their phone on a regular basis and to get answers I have to physically show up at the location. Hopefully I can amend this review with good news.