Banfield Pet Hospital Reviews 

I enrolled in the Banfield Pet Hospital Puppy Wellness Plan in November 2024 for a one-year term. After the one-year period ended, Banfield continued charging my account for an adult wellness package without my authorization. I was not aware that the plan had been renewed until I was contacted by my Banfield veterinarian with a reminder to schedule services.

Upon discovering the continued charges, I attempted multiple times to contact Banfield customer service to cancel the plan and request a refund, but I did not receive a return call. I then sent an email, after which Banfield confirmed that the plan had been canceled and that no further charges would be applied to my credit card; however, no information was provided regarding a refund for the unauthorized charges already incurred.

The only successful contact I was able to make was through the phone number used to enroll in the plan. During that call, I was informed that I would not be issued a refund, despite the fact that I did not use any services after the puppy wellness plan expired.

As a result, I am currently disputing the charges with my credit card company. I had intended to continue care with my Banfield veterinarian, whom I regard highly, but due to this experience, I no longer have confidence in Banfield’s billing practices.

Banfield Pet Hospital, often located within PetSmart, receives significant negative feedback focusing on high-pressure sales for "Optimum Wellness Plans," expensive, hidden fees, and inconsistent, corporate-driven care. Customers frequently complain about rude staff, long wait times, and poor communication, resulting in low ratings on platforms like ConsumerAffairs and Trustpilot.

absolutely soul-less and disgusting company. I called to cancel my wellness plan because I have to put my dog down today. I was told that since I am canceling while the contract is still underway that I have to either pay the balance for services above the monthly premium that she received under the wellness plan or pay the remainder of the contract--so $600 or $219. I have been paying Banfield for their "wellness plan" for over 15 years--from the time when my dog was a healthy puppy and barely used the services. I've also paid out of pocket for many services and tests that were not covered under this unuseful plan. I'm certain they've gotten their due over the years. The fact that they don't have a proper exit option for people who have to euthanize their dog through Banfield (which means i'm going to pay them for another service today) or whose dog naturally passes is incredible! It just shows the greed and lack of care for the animal and owners. I am in the middle of grieving and they were concerned about recouping whatever they could from me and my dog's suffering.

Had a wellness contract for our puppy. Went well for first year but then they only allow drop offs. Our dog would have to sit in a crate for many hours to be seen. Sometimes they would give us a drop off date a week or two away for a sick visit.

Don't forget everyone this is a business for profit. So everything is expensive including veterinarian service. I do think Veterinarian Service is worse cuz at least with homeless people you'll be seen and treated and at least just rack up more and more debt.

The Banfield on Mueller in Austin TX was a frustrating and overwhelming experience for me. And it's the little things that add up. For example why is the veterinarian talking to me on the phone. With the amount of money that one is paying, we should be able to have an in person conversation. And when you give a person bad news why do it over the phone? Why not give them the option to come in. And there's something off. The veterinarian Dr Moore is so cold and non empathic that it just makes you sick to your stomach. In fact I had the manager talked to me and attempt to be more sympathetic and even say that veterinarians can be very clinical.

I can't afford any further treatment. And in my opinion it just kind of felt disorganized there. That's what upsets me like the quality of care and service overall. I don't trust them.

The manager tried to reassure me that regardless of what the veterinarian said that it's my choice and that they're there to support me but that's not really true because they're not going to hold my hand or not going to wipe away my tears. And for anyone who's had a sick pet it's pretty much well let's try this and let's try that and not give you the full story up front. You will end up with thousands and thousands and thousands of dollars and possibly a huge dilemma if your pet is sick and old.

I was treated badly I think because I mentioned about my mental health being poor and I kind of got that look and talk about you could try this?

I can't pay the last bill and it's going to go to collections and it's going to be horrible for me and I don't have the money for life saving surgery which has tons of complications. As a society we don't really care about animals or people. But all I know is that this is it for me and Banfield and I wouldn't recommend anyone else going to this place. And then once you're out of there you're pretty much forgotten. I'm just extremely frustrated. But I got this sense of judgment which goes back to poor service and relationship with this place. I really felt my beliefs and at the time The Limited choice that I had was not supported or understood I guess. It's like if a cop arrests you or something and then you have to go through all the hassle and they just say sorry doesn't make up for anything. That's What Hurts the Most is the veterinarian just all they can say is just sorry.

I have a lot of bad thoughts and I don't know what can improve on this place other than they seriously need more empathy and need to lower cost so much so that Ordinary People can afford treatments. Cuz no person or animal should have to go through serious health struggles because of lack of income. But look at our Mental Health crisis. Seems like no one cares right.

Went To The Chino CA Location For An Appointment For My Anatolian Shepherd Zeus On Friday 2/6/2026. We Have Been Seen By Antoine Hanna Multiple Times. This Time It Was For Multiple Small Issues. Hanna’s Personal And Customer Skills As Well As His Assistant Lauren Are Easily 5 Star. Best In The Business. Very Informative As Well As Attentive In Regard To Listening To Your Concerns. They Always Allow Me To Make In Person Visits To Support My Dog. Their Compassion, Empathy, And Due Diligence Make You Feel You Made The Right Choice Regarding Your Pet’s Well Being. We Have Their Office Visits Insurance And Can’t Wait For Them To Offer Full Fledge Insurance Policies For Pets. From The Bottom Of My Heart I Thank The Incredible Staff Of Banfield.

I would not start any care plan with them. It does not save you anything. After a pet in no longer alive they still take money from you. They have sent me to a Collection agency even after ending my plan with them in 2024. Here it is now 2026. I just got a notification that my credit was effected. I had a 800 and with them doing that i took a hit over 50 points . I would never use them again.. We did have all 6 pets on there plan till this. It was not easy stopping the plan. its been very hard to get to this point.

Too corporate, AI, commercial and money ravenous. Too many of the women in the Banfields are to put it couthly, RUDE AND COLD. Many Banfield's are in the PetsMarts which can be a real problem. IF you do not pay, and I mean if one second off, you get hit with another 20$ penalty. WE quit Banfield finally! The call center repeatedly goes dead/AWOL on you in the middle of an important conversation. THEY only care about money! Their "OWP" is a scam. Go to a real vet. Their Chat s all AI. Don't let these bots take your time or dedication. Probably only 15% our Banfield experiences were truly nostalgic and nothing to cry about. they WILL send you to collections when you can't pay anymore. Phone reps on the TECH support line seem to be more empathetically gifted and actually hear you. F Banfield.

DO NOT COME HERE. They are more focused on money and selling subscriptions than taking care of your pet. My husband took my cat there today. They LIED to him and told him that my cat was already enrolled in the optum wellness plan in the past and offered to re sign him up for it. My cat was NEVER enrolled in this program. The "contract" that was filled out for this new subscription lists MY name on it as the plan holder, not his, and was NEVER signed by me as I was NOT EVEN THERE. Yet I checked the app, and sure enough they enrolled my cat for a nearly $60 a month subscription that is a mandatory 12 months (even if your pet dies) that AUTO RENEWS unless you call an 800 number to cancel and buy yourself out. And they charged my husband startup fees as part of the visit bill.

After he found out what happened, my husband tried to call the 800 number and cancel, but they said they could only talk to me because I am the plan holder.... So they can sign me up for a contract in my name WITHOUT my consent (which I'm sure is illegal), but then require my verbal consent to cancel it?!?!? Absolute scam of a business and my cat will never be back.

In addition to the scam, the visit itself did not go smoothly either. When my husband showed up for the appointment they claimed to have no record of the appointment in their system at first, even though I had sent him a screenshot of the appointment confirmation. They magically found the appointment in their system, but said the vet wouldn't be available for another half hour. I had booked an in person appointment, and they asked my husband if they could convert it to a drop off appointment. I had intentionally booked it as an in person visit as my cat has historically not done very well staying there for the MANY HOURS that they keep them there for the drop off appointments- he's really scared of dogs/barking and he seems extra stressed and tired by the time he comes home compared to a shorter in-person visit.

My husband decided to wait with him and was there for over 2 hours. They then claimed were only able to draw half of the routine blood work they needed from my 9 year old, docile, front declawed, very friendly house cat. They prescribed a sedative and asked for him to be brought back the following week. My cat will not take that sedative- he has had it prescribed for airplane travel in the past and it did not work out well. But it was sold to my husband anyway- 14 capsules (why would I even need 14 to use once for a single blood draw..?) at an highly marked up rate (I am a pharmacist and know full well how much that medication costs if you just send it as a prescription to the pharmacy).

It really makes me wonder: if they "can't" get full preventative care bloodwork from my elderly, mild mannered indoor cat without me sedating him beforehand, how on earth can they be trusted to properly care for a more spicy/feral cat? He has gotten blood work done perfectly fine with no sedation or difficulties at other vet visits. Now suddenly in his old age he needs to be sedated?! I am supposed to put him through the stress of a SECOND vet visit to this place in one week?! For a healthy cat?! I do not want to do that to my poor little guy without good reason- he is a scaredy cat and does not like leaving the house!!

It really makes me question their competency and whether or not they put the cat's best interest first- or just do what is easiest for them and what they can bill the most money for. This was supposed to be a routine preventive care visit. I would NEVER trust them if my pet was actually sick. We will never be back.

I took my beloved dog to get allergy , arthritic shots . They said he was checked and charged 400.00 for these things combined. He couldn’t walk three days later and I called for an appt. They couldn’t fit him in. He died . I literally know these people are WORTHLESS and could care less about pets. Greed….Spring- Shenandoah, Texas. Worthless humans there

They will charge you an enormous amount of money every month and then when you take your pet to his appointments, they REFUSE to do in person appointments and only allow “drop off”. I tried to get out of my contract but they refuse to let me out of it. I will NEVER bring another pet here! Beware!!!!

I am so disappointed and not satisfied with how Ive been treated. Ive had issues in the past but this one is the cherry on the cake. I booked an appointment for my dog on Friday 01/2/2026 to have a lump checked and also to get vaccines. At the end of the appointment I was told that if my dog has any reactions or if something comes up to not hesitate to call back. Not even 2 hours later, Im in the emergency vet because my dog is having a bad seizure. She has never had a real one before. Not just a quick seizure. She was flopping like a fish out of water, foaming out the mouth, going in and out of consciousness, and defecated all over my partner. After being at the emergency vet, they couldn't really figure out what caused it but he did mention to me that the vaccines and stress could have definitely been the cause of it. They listed it as a grand mal seizure because it lasted over 15 minutes. She could have DIED! The emergency doctor told me to get into contact with her primary vet immediately. I called the very next morning, 30 mins after opening and was told my vet was unable and that she would call me back. I can be flexible but this is an important manner, figured the doctor knowing the circumstances would at least call me back by the end of the day to check in because IT IS A BIG DEAL! Nope. No call back. I tried calling 4x today, Sunday 01/4/26. Finally someone picked up and they only have a floater doctor? Really disappointing to have this happen after being told to call if something happens. How am I supposed to trust this doctor, the staff of this location, or honestly this vet as a whole, when I can't even be treated as if this situation matters!? Im disgusted with how this is being handled. I honestly will be calling Monday to receive a copy of my two dogs records and I will be looking for a better vet that actually shows they care. Im not sure what exactly happened when they took my dog into the back room but all I have to say is never again. I will be telling everyone Im close to about this situation and to not trust Banfield. I work with dogs too and I know how important safety, health concerns and communication is. I will fight to get my wellness plan cancelled. Horrible service. Horrible care. Doesn't even deserve a 1 star. Adding picture proof of hospital visit.

My experience with Banfield Pet Hospital was deeply distressing and resulted in unnecessary suffering for my cat.

My cat had a documented history of chronic gastrointestinal disease, pica, and repeated linear foreign body ingestion, including a prior emergency abdominal surgery. During this visit, Banfield confirmed she once again had a linear foreign body in her intestines, elevated white blood cell count, and active inflammation. This was not a simple or first-time issue; it was a recurring, chronic medical condition.

The veterinarian informed me that my cat would need another emergency surgery, followed by lifelong medications, with no assurance that this behavior or condition would stop.

Given her tiny size, weight loss, her prior surgery, her ongoing illness, and her declining quality of life, I expressed my for humane euthanasia to prevent further suffering.

Instead of respecting this medically reasonable decision, the Banfield vet emotionally pressured me to continue treatment I could not afford and did not feel was in my cat’s best interest. I was made to feel guilty for wanting to prevent her pain, despite the veterinarian acknowledging her chronic disease and need for repeated surgeries.
Banfield sent my cat home without any pain medication, anti-nausea medication, anti-inflammatory medication, or palliative care, despite knowing she had an active intestinal foreign body and significant inflammation. I was given a short handwritten list of rescues, none of whom were accepting animals, particularly during a holiday week. No meaningful effort was made to coordinate care, contact these organizations, or ensure my cat’s comfort or safety.
As a result, my cat continued to deteriorate at home for several days while I desperately tried to find help. She experienced prolonged suffering that could have been prevented if Banfield had either honored my end-of-life decision or provided appropriate comfort care when discharging her.

This was was about quality of life, medical reality, and mercy. The emotional manipulation, refusal to provide humane end-of-life care, and abandonment of a suffering patient was devastating.

I would strongly caution others to consider alternative veterinary care, especially when facing complex medical conditions or end-of-life decisions.

Always be kind. You never know what people are going through. Just be kind.

Check in: very bland
Atmosphere: very bland
Dr. Harvison: didn't get a chance to meet he or she bc they wouldn't see my dog bc we didn't purchase one of the wellness plans and my dog was up to date with his shots. The assistant was nice but was basically being used as a messenger for Dr. Harvison. I won't return because I see this place is about money, once they saw I wasn't buying one of those useless plans, they were ready for us to go. BEWARE EVERYONE! Also if you get an ad from Banfield stating your pets first visit is free, make sure you have the coupon with you bc per the assistant "they will make you pay $75'. Definitely will not be returning and advising others to do their research first.

My dog passed away 2 months ago, and they expect me to still pay OWP. It is so ridiculous like what am I gonna do with it? I sure as heck can’t use it for myself. So from now up until September of 2026 I will be reminded monthly that my dog has passed away because of the OWP charge.

Scheduled on line for an injured dog. Made arrangements to transport my pup. Arrived and no record of the appointment even though I had 2 e mail confirmations from Banfield 3 and 1 day prior to appointment. Blaze' staff, blaming the computer. This location is very poorly managed. Go elsewhere.

The manager for this Banfield location in San Pedro shouldn’t be a manager at all!!! . She is rude, very condescending to customers and has no customer care skills. I wouldn’t trust her at all dealing with my account because who knows what notes she’s putting on there??
They switched my dogs medicated shampoo without letting me know and that caused my dog to have the worst flare up. And when I brought this up to them - this manager made me bring the old shampoo as proof, told me that in her notes the doctor mentioned to continue the shampoo (as if I was supposed to know that it was a different one) and then said that I should have noticed it was different because there was a small bar in the front with a different color!!
There was no remorse or admittance that they gave me the wrong shampoo to begin with!! and when I asked her to pls stop speaking to me so condescendingly and stop trying to accuse me that I should have known … she didn’t stop and just became even more rude and insolent.

This is completely horrible management!!

I tried Banfield because they had a free visit. And they sure treated it as though it was a free visit; rushing me and Lulu out, not providing much information, other than trying to get me to buy their packages.. The doctor gave very generic answers and information that did not pertain to my cat specifically i.e , things I could have googled. When I was finished my visit I was so disappointed that I forgot to pay. The hospital called me back and I apologized and said I would return in 30 mins- an hr to pay. The person on the telephone was very rude and mentioned that if I did not return by 3pm that further action would be taken. When I paid and left the doctor I had to email them because they did not provide me with any notes, vaccine documentation, or visit notes. When I received the email, they also included in their notes that the customer left without paying and stated that she would return in 30 mins to an hr and that I was reminded that further action would be taken. Extremely unnecessary and impolite. I wouldn't even take my pets back for a free visit.

Beware of Banfield Pet Hospital Insurance. We went to Banfield Pet Hospital in Wesley Chapel for years. Took out insurance on all of our pets until the manager at that time left. Things changed after she left so we stopped going & called to cancel the pet insurance this past March. I was assured by someone identifying as Michelle that this was done. I have called 3 diff. times because they are still charging my credit card & will not stop. This past Monday Dec 1st. I called again & was told that they had no record of me calling EVER to cancel. That they could only give me 2 months credit & would cancel any future payments as long as I didn't owe them anything. None of my pets have been there since the first of this year. How can I owe them anything? Not to mention 2 of the pets that they are billing me for are dead. This morning I check on my credit card & guess what.... another charge from Banfield Pet Insurance for dead pets. In calling my credit card for help, it's like talking to a stop sign because customer services are either in India or the Philippines. All they say is they can send a letter of dispute. No one can give me an actually phone number for their headquarters for either Banfield or my credit card to actually talk to a person that has authority able to actually do something about this run around I'm getting from both businesses.
I do believe businesses hire these out of country call centers labeled as CUSTOMER SERVICE so they can rip us off. I'm to the point off hiring an attorney I'm so flipping mad. Anyone know of one that does this type of work?
BTW.... just wanted to mention.... You know how when you call a business there's a recording saying your call may be recorded for customer service purposes???
In calling Banfield Insurance they say that but when I mentioned to Carlos that I was recording them, I was hung up on. Now why is it ok for them to record the phone caller but not for the caller to record them?