Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!
Company replied
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Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!
Company replied
I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more
Company replied
Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more
Company replied
We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more
Company replied
Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!
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Unit 8, Springwell 27, Dark Lane, Birstall, WF17 9LN, Birstall , United Kingdom
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Wonderful experience! The banana moon team are great with communication and were very supportive throughout the whole process! The t-shirts look fantastic, and very impressed by the quick turn around and delivery of products!

Reply from Banana Moon Clothing
The best supplier of personalised merchandise. Quick efficient and great products! I have used them for years and wouldn’t go anywhere else. Ever.

Reply from Banana Moon Clothing
A very easy ordering process from start to finish.
Delighted with the product and particularly the very speedy delivery. Highly recommended!

Reply from Banana Moon Clothing
Delighted with the Embroidered Cap
I'm very pleased with how the cap turned out. The team at Banana Moon were incredibly helpful throughout the design process, and the final product was executed to a superb standard. If you'll pardon the pun 'My hat is off to them!' Many thanks for your help, Jessica.

Reply from Banana Moon Clothing
Banana Moon expertly designed an embroidered logo for my company which looks absolutely fantastic. The quality of the clothing is great. The interaction with Banana Moon professional and friendly. I am very happy with the product, it's clear to see that Banana Moon care about their work. Highly recommend.

Reply from Banana Moon Clothing
We’ve had another fantastic experience with Banana Moon, thanks to their amazing customer success team, a special shout out to Mon 👏🏾! The products are excellent, delivery is always speedy 🚚, and the whole process is smooth and reliable. This is our second time working with Banana Moon, and we’re so impressed that we’ve decided to make them our preferred merchandise supplier going forward. Highly recommended!
Thank you from Raj, Auction Marketer.

Reply from Banana Moon Clothing
great service, accommodated amendments and late orders, would use them again.

Reply from Banana Moon Clothing
Quality garments… embroidery is second to none. Easy to order because the support was soooo good. Thank you

Reply from Banana Moon Clothing
My granddaughter loves your anxiety hoodies. Very good quality garments and efficient service.

Reply from Banana Moon Clothing
I ordered custom hats and the process from start to finish was fantastic - especially during the proofing process, with Banana Moon staff eager to tweak designs to my specification. Will definitely be ordering again in future!

Reply from Banana Moon Clothing
The quality of the garments and logo stitching are top notch. Artwork took a couple days but the delivery came very quickly after approval. As it happens, they made a mistake with which logo was used on different garments - I pointed it out and they offered 50% off the order and let me keep the wrong, but not un-usable garments - top notch customer care. I used the refund to purchase some more garments from them.

Reply from Banana Moon Clothing
Originally herd about Bananamoon from a friend who works there, and she popped me in touch with Louise, and there was no going back, didn't even bother contacting anyone else! Why would I!
Louise, Katherine and Lai May took all my info, worked their magic, and sent me a product I (and I'm sure the stag company) love.
Cost effective, friendly, professional, and patient! No complaints from me, I'll be back with some more projects for sure!
Thanks Bananamoon!!!

Reply from Banana Moon Clothing
Banana Moon delivered again. My annual order of TShirts for our kids aquathlon was super smooth and super quick. Louise had already reached out to see if I needed any assistance and took my requirements, turning it into an order and then expediting delivery to ensure they arrived in time. Very helpful, very friendly and polite and very efficient. Highly recommend.

Reply from Banana Moon Clothing

Reply from Banana Moon Clothing
The website was easy to navigate and allowed me to upload my own design for customised leavers hoodies very easily! They had some trouble with the file I uploaded but the team helped me to resolve it quickly with no hassle or stress. They sent me a final mock up so I could see what the hoodies would look like before they went to print with measurements and details of what printing process they would use too. The customer service was quick and informative and helped the whole process go through smoothly. I am very happy with my purchase and highly recommend Banana Moon for customised clothing!

Reply from Banana Moon Clothing
Very friendly and helpful. Easy to place the order and the proof was turned around quickly. Received the order in good time and I was super impressed with the quality of both the base t-shirts/sweatshirts and the embroidery. Look forward to ordering again.

Reply from Banana Moon Clothing
Fantastic service, t shirts are really good quality and just what I wanted
Thank you so much ch

Reply from Banana Moon Clothing
The team were very helpful with our request, they gave us all the options and managed to produce our order in a small amount of time. We have ordered from them before and both times found them to be friendly, reliable and provided a great product. We all love our branded items! Thanks Louise and everyone at Banana Moon.

Reply from Banana Moon Clothing

Reply from Banana Moon Clothing
A great service all round. The Customer Service Team were very helpful in ensuring my item arrived in time, and their communication was very much appreciated.
Quality item and quality service. Thank you

Reply from Banana Moon Clothing
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