These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
472 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Scott and the team
Great service from Scott and the team, who gave specialist advice and helped find projectors to meet our needs.
19 March 2026
Unprompted review
Reply from AV Parts Master
Afternoon EC
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice and customer service
As a small community group buying a good value projector & screen that did what we required was of paramount importance. Ellie King-Green has been fantastic in terms of providing advice to help us make the correct decision. I'd already bought the screen on line and received a call from Ellie to check which projector I would be using, that's when the first class customer service started and began throughout our decision making process. We cancelled the online order as the screen was incorrect for our needs. It took months to make our decision as it's a big spend. She has made numerous telephone calls checking the information provided was what was required and produced a number of quotes and offered great advice. I trust AV Parts Master and know Ellie and her colleagues will continue this level of customer service should we need support in the future, which is highly likely.
If you want a trusted supplier then look no further.
Thank you Ellie great job
16 March 2026
Unprompted review
Reply from AV Parts Master
Afternoon Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us and Ellie was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Advertising products for next day delivery they don't even have
As per some other users experiences this company are advertising products they don't have and then trying to sell you something else after you have ordered, or Bait and Switch as it is known.
Products advertised as next day delivery and then after you order and they take your money, they call to say they don't even stock it and offer you another product.
If you don't take that then they offer you a refund but advise it could be 3 or 4 days before you get your money back.
Terrible practice that is incredibly inconvenient and wastes a lot of peoples time.
16 March 2026
Unprompted review
Reply from AV Parts Master
Morning Gareth
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery on a product that is no longer available.
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest comparable alternatives. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative.
We have already processed your full refund. While we submit these immediately on our end, the 3–4 day processing time is unfortunately dictated by banking systems and is outside of our direct control.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
Great Service
Based on the two times we have used AV Parts Master, the customer service has been exceptional. Follow up on orders by the team has been second to none - friendly and knowledgeable. We wont hesitate to use them for future opportunities.
12 March 2026
Unprompted review
Reply from AV Parts Master
Morning Matthew
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Clare goes above and beyond…
I cannot thank Clare enough for going above and beyond when it comes to customer service and getting the job done. She consistently shows genuine care, professionalism, and a commitment to making sure everything is handled perfectly.
9 March 2026
Unprompted review
Reply from AV Parts Master
Afternoon Rebecca
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
cinema grade 4k…
I was looking for a cinema grade 4k projector to add movies to my golf simulator room
I had done research and had a few options in mind
I spoke to Tom who was knowledgeable, helpful and we quickly established that a Viewsonic was perfect for my room dimensions having discussed throw ratios and vertical lens shift and lumens.
I was able to collect within an hour and had the projector on the wall a few hours later
Very pleased
23 February 2026
Unprompted review
Reply from AV Parts Master
Afternoon Peter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Unbelievable customer service - 5 stars
The product I needed was out of stock everywhere due to manufacturing.
I really needed a replacement quickly and the team at AV Partsmaster were unbelievably helpful. Their staff contacted me (by phone!) and kept me up to date all the way through.
Without them I would have been waiting weeks.
For this service, the fact their pricing is so good makes it a no brainer to use again.
Thank you to the team.
13 February 2026
Unprompted review
Reply from AV Parts Master
Morning Dave
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great After Sales Support
After sales support was extremely good when the replacement lamp for our ancient but much prized Samsung DLP TV developed a fault. A replacement was provided with no quibble, very good communication and the TV lives to fight another day. Thank you M.
4 February 2026
Unprompted review
Reply from AV Parts Master
Morning HRG
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely first-rate service
Absolutely first-rate service. Deborah in online sales was extremely patient and helpful, walking me through the process of selecting the best projector for my needs, explaining my options and then making the purchase as smooth as possible. Highly recommended.
17 February 2026
Unprompted review
Reply from AV Parts Master
Afternoon Stuart
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
From stock problem to happiness
Initially it started as a problem because I ordered an item for fast dispatch that showed as in stock, and then they got in touch to say it wouldn't be in for a couple of weeks. So I initially wanted to cancel TBH
But the sales support person Liv handled it really well with great communication, and then went off by herself to research alternatives. She found another product that was in stock and cheaper, and got it to me quickly along with the refund. A great and natural customer service operator, and overall great experience
6 February 2026
Unprompted review
Reply from AV Parts Master
Morning Mike
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are very glad to hear that the issues associated with your experience were rectified and we do apologise for any inconvenience caused
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Service
Placed our order on Thursday afternoon and received next day in the morning.
The customer services is second to none, with either emails and or telephone contact made regarding receipt and despatch of the goods.
This was a very refreshing service - hats off to this company. Definitely recommend and will use again
6 February 2026
Unprompted review
Reply from AV Parts Master
Morning Wendy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Morning Sally
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Service was very professional and swift…
Service was very professional and swift resolving my needs in a very human way. Warmly recommends.
16 January 2026
Unprompted review
Reply from AV Parts Master
Morning Nico
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceeding all Expectations - Outstanding!
This is the kind of company that I don't encounter very often now. Not only did Deborah and Ellie save us from making a big mistake in our order specification, their patience and help was exceptional in assisting us to get the right product for our needs.
I would like to thank them personally, and on behalf of our charity, for their incredible customer service. I cannot recommend them enough.
22 January 2026
Unprompted review
Reply from AV Parts Master
Morning Robert
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A very supportive kit supplier
Most suppliers can deliver kit.
It takes a great supplier to deal with an issue when you have one.
AV Partsmaster have been amazing, thank you so much for your support, makes life so much easier.
10 January 2026
Unprompted review
Reply from AV Parts Master
Morning Sam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service
I had bought a projector case which was wrong and they handled the return, no problem. What impressed me more was when I went to reorder a different case, i phoned, was met with Hamish - a very nice person who helped me through the purchase with care. Even going to the supplier to ensure it was fit for my projector and getting the internal dimensions of the case. The speedy process and extra mile by Hamish gave me confidence in ordering this item. Not often you get customer care like this nowadays, especially with online retailers.
14 January 2026
Unprompted review
Reply from AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Customer Service Above and Far Beyond
Placed my order online and within an hour I got a call from Liv Flint in customer service.
The monitors I ordered were out of stock, so Liv offered to find alternatives at the same price, she sent me several options and they have arrived today.
Absolutely amazing customer services the like of which are very rare.
Going of my experience I would highly recommend this company, in fact it was that good I’m bringing them on at the company I work for.
13 January 2026
Unprompted review
Reply from AV Parts Master
Afternoon Sarah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Poor delivery was mitigated by excellent customer service (eventually)
Updated Review following excellent support from Customer Service: Very helpful and responsive approach taken by Deborah in Customer Service restored my faith in this company. The product (which works perfectly and was delivered in excellent condition) arrived after 4 days and compensation was offered and accepted for the unusual delay. Many thanks.
Original Review 7 January was 1* - Struggling to understand the good reviews given that I ordered a Phillips Monitor (order recorded on 2 January 2026) for next working day delivery which should have been 5th January. Telephoned by a sales person from AV on 6th January to confirm my order and ask if there was anything else I wanted to buy (!?). No delivery. Wednesday 7th January - still no delivery. contact George on web chat and receive the following messages: "Hi ......., sorry to hear this - let me go and chase the distributing warehouse and I'll confirm back with you when I have an update."
I then also raised the failure of their web-tracking system:
"And the tracking service on your website doesn't work"
George's reply was not particularly customer-centred!
"this will be due to us not having received the tracking link from the distributor
I will chase this and come back ASAP."
Still no sign of delivery timetable or compensation payment for failure to meet the contractual delivery offered.
Now refusing to offer compensation as the "next working day delivery" was "free" - which of course it was not but included in the purchase price. Still no actual confirmed delivery date or time!
7 January 2026
Unprompted review
Reply from AV Parts Master
Afternoon DN
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are very glad to hear that the issues associated with your experience were rectified and we do apologise for any inconvenience caused
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I cannot rate this company high enough
I cannot rate this company high enough. From the efficient and timely responses to emails to the installation and completion of the job my experience can only be described as faultless. Ben was especially helpful and the guys that did the work on site were professional, friendly and worked very efficiently in what was more of a complicated job that first anticipated. I had contacted several companies before about the same job and they never even replied to my email! Thoroughly recommend.
18 December 2025
Unprompted review
Reply from AV Parts Master
Morning Frankie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very impressive warranty issue resolution
Very impressive warranty issue resolution. Not only am I grateful for their willingness to take care of the matter, but the speed at which they did so almost took me by surprise. Just a couple of business days from raining the issue to receiving a surprise replacement in the mail.
3 December 2025
Unprompted review
Reply from AV Parts Master
Afternoon Oliver
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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