Transparent Communications Reviews 637

Ordered a QR Scanner, arrived promptly was exactly as described and needed. Was also nearly half the price of other sites for the same product.

Products clearly detailed on website, easy to order, prompt delivery & great customer service when contacted

Great service great product good communication and quick delivery many thanks from a good company

Great service from Steve in sales. Thankyou.

I dealt with the boss and got a great deal. I was happy with the level of service and supper fast delivery.
The service was so good that I sent him a personal message of thanks.
The product is fantastic!!. so, great product with an excellent service to boot. What more could I want.
Would I deal again, you bet I would.
Big thank you for an impeccable experience.

Transparent offer a large variety of products and competitive prices. But I ended up having an issue with the delivery of the product. As any other shipper, Transparent required a signature when delivering goods via FedEx.

Unfortunately, this time around, the FedEx driver did not actually deliver the package and wrote my name in text under the "proof of delivery". I have then raised an investigation with FedEx and informed Transparent (same day). They raised their own investigation with FedEx as well.

My investigation came back a day later with a result - "We apologise for this fault, please return to the seller for a replacement or a refund".
The second investigation by Transparent came back a day later and FedEx advised that they will attempt to re-deliver the parcel.

After chasing Transparent again, they raised a 3-rd complaint with FedEx and still have no results. So far I am stuck without a product, nor a refund for a week.

As their automated system asked for feedback, i am sharing this experience.

Will add an update once the case is closed.

EDIT: Update from 27/01/26:

So far they have continued to pass this matter back to FedEx to investigate. I have not received any updates or communication from Transparent since my last 3 chaser emails over the past 3 business days.

Luckily, i have paid with Paypal and have raised a dispute with them as well. Will share the rest of my experience as it unfolds.

EDIT: Update from later on 27/01/26:
Transparent have just confirmed that a refund will be issued.

I'd say they offer a slightly more personal and efficient service than their rivals. Generally pleased so far and they're efficient on the phone, too if you need to chat to them first.

The company offer value for money but make sure you order the correct item. The company offer no compassion if you want to return anything.

Ordered a Dell 1Tb SSD just before midnight on Wednesday, item was shipped on Thursday and delivered by DPD on Friday. Fantastic service and all for the best price I could find from any supplier. I will certainly be purchasing from transparent again. Great job

The price was very competitive - cheaper than Amazon - and delivery was prompt. The item was well packaged too.

Transparent's price was keen, even taking postage into account. The communication about the process of the order was good and it arrived quickly.

Transparent offer great product, competitive prices and lightning fast delivery. But… when I recently purchased, what I thought was, a HDMI Arc Sound Extractor only to find it didn’t actually do that… (extract sound from my TV’s HDMI Arc port). I asked if could return it and after I proved (with photos and my word) it was in ‘pristine’ condition eventually Transparent said that they would accept the return minus £10 and I had to pay the postage!!
After they said I could return it I purchased the correct HDMI Arc Extractor from them - with no problems whatsoever.
I haven’t come across this before. Sorry, genuine mistake on my part, but definitely won’t be buying
anything else from Transparent!

Phoned them up, spoke to an actual human, had what I wanted, sent for Saturday delivery, on time, happy.

Exactly what I wanted and arrived very quickly so no waiting

Found Transparent by accident really, so dipped in and found they had products at very competitive prices, so ended up purchasing. Although packaging was damaged when arrived, I assume this was due to carrier. However, all seems good, so I dare say I will return again in the future.

I've ordered twice from Transparent in the last couple of weeks and both times they have been extremely efficient; the items arriving within 48 hours of ordering.
They also had some more-difficult-to-find things in stock and at good prices and I'm pleased with the quality of my purchases. Recommended.

i had a very pleasant experience with company quick delivery and very pleasant customer service i don’t really have a bad word about them

Ordered online, there was an error on the website which meant I accidentally ordered the same product twice. A member of the team went out of their way to contact me and resolve the issue. It was delivered within 2 days, cable works great and was cheaper than other websites, definitely recommend!