Aviva Reviews 

excellent service

Great quote, saved over £200 on car Gold insurance.
Recommended.

Hi. I have had very good dealings with Aviva over the last twenty plus years and have always found them to be fair and honest.

It was relatively easy to organise my car insurance. I did have a slight problem logging in, however a representative on an on line chat, resolved the problem for me.

Very good Services

Just got a quote for my van insurance renewal it was way cheaper than my existing insurance policy. Really easy and quick to book

Good price for comprehensive. Easy to complete form and put into place.

Following previous experiences with my original car Insuror, I decided to shop around rather than accept the price hikes for my loyalty. Last year I broke from that default renewal and valued my new insuror for last year; they even dropped their price for the year ahead which I value. However I tried the confused.com site and Aviva came up; unlike Europe, car insurance is expensive in the UK frame. Accordingly, I can report that this has been an excellent and rewarding process. I explored the car insurance options a week earlier... and I ma pleased that the aging quote integrity was maintained. No shaky ground and a very good price; a manner of dealing that appears to have completely evaporated in the UK car Insurance behaviours. Thank you Aviva.

Excellent service and the policy arrived a few days later.I trust Aviva (the former Norwich Union) as I already have my home buildings and contents insurance with them as well as my car insurance.

Easy site to use.
Hassle free.

Very efficient

1. Excellent choice of car Insurance policies.
2. Very very simple to set up via comparison site.
Excellent

I reported the incident on 8 August, and my Volvo XC90 was inspected at Aviva’s instructed repair centre on 10 August. I was subsequently told the vehicle is not drivable, yet I have had to repeatedly chase Aviva for basic updates on the repair status, engineer assessment and inspection report.

The most frustrating issue has been the replacement vehicle. I clearly told Aviva in live chat that seven people travel in my car and that I needed a suitable replacement. Their representative told me the hire vehicle would be “similar in nature” to my car. Despite this, Enterprise later advised that Aviva had authorised a 5-seat Ford Puma or similar.

Aviva then relied on policy wording stating that the courtesy car entitlement is a “5 door vehicle”. A 5-door vehicle is not the same as a 5-seat vehicle. My XC90 is itself a 5-door, 7-seat vehicle.

I have also repeatedly requested the full inspection/repair report from the repair centre and still do not have a clear repair estimate, repair timetable or meaningful update on whether the vehicle is repairable or potentially a total loss.

Aviva has confirmed that the claim is being pursued as non-fault, yet the overall experience so far has involved poor communication, repeated chasing and inconsistent information.

I am now raising a formal complaint and hope Aviva will assign someone who can take ownership of the claim, provide the outstanding inspection information, give a clear repair update and arrange a suitable 7-seat replacement vehicle.

I will update this review depending on how Aviva resolves the complaint.

First time bit too early for asking questions

Policy spot on helpful and efficient

Very easy to navigate, all options and extras made clear.
All done in I0 minutes,including
payment.Thank you. RW