Not explicit on all areas, e.g. outbuildings, sheds, garages, (annex with freezer and loo), garden walls, gates etc. Small valuables e.g. every-day watches, phones, handbags, should be covered automat... See more
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Review summary
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Cannot praise highly enough. I was interested in life insurance. First went online then, after reading information, had a chat with an online advisor. This resulted in me arranging to have a telep... See more
I used go compare to find the best price for my insurance needs. Avivia came out competitive but best priced with other companies with the option to tweak policies to my requirements. Their own websit... See more
Quote was very competitive and best for the cover I was looking for using Confused.com. Have previously used Aviva a number of times over the years and found them good to deal with when I've had occa... See more
Company details
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
63K reviews
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Straightforward although not cheapest
Straightforward although not cheapest. Company with a good reputation counts for a lot.
12 August 2026
Insurance how to experience good information
It was so easy ask for quotes gave information they needed came back with great quotes itwas so easy it made a big difference that l was talking to someone l could understand
13 August 2026
Excellent online service no rush
12 August 2026
Excellent online service and a great…
Excellent online service and a great price for car insurance, found the website easy to use. I had a quote in a matter of seconds and set up of payment very easy to do.
12 August 2026
Reasonable premium
Reasonable premium, but much more important was their paying out on two claims that we made, without any issues. Worth the premium just for that.
12 August 2026
The whole experience was very efficient…
The whole experience was very efficient and I’m very happy with the The Policy.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling service
Appalling service. I requested proof of no claims from Aviva and instead of issuing the correct 12 years no claims, the letter says 1 year. I contacted them to ask why and their response was that they are aware that the MCB letters are going out with the wrong information. My new insurer will cancel my policy if I do not provide proof of no claims so it looks like I could be hundreds of pounds out of pocket because of a preventable mistake.
Apparently they might correct their error sometimes in the next 8 weeks.
8 August 2026
Unprompted review
Reply from Aviva
Hi, thanks for reaching out and sharing this with us here.
We appreciate how this error has impacted you, and our team will be working hard to fix this as soon as possible.
So we can ensure this is resolved for you, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Incompetent and/or dishonest.
Incompetent and/or dishonest.
They will not accept proof of NCD even when it meets their very precise requirements - instead they make up new requirements. When you meet these as well - they just reject it with reasons that are simply untrue.
They are frustrating and impossible get a straight answer out of them.
I am on the 4th attempt - if this attempt fails I will cancel my policy within the cooling off period, which no doubt they will try to charge me for.
Go elsewhere.
8 August 2026
Reply from Aviva
Hi Michael, thanks for sharing this with us here. We're sorry you've faced some trouble uploading your proof of no claims discount successfully.
When cancelling your previous policy, proof of this should have been sent to you, this can then be uploaded online, or by contacting our team directly.
To discuss this further, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
No Refund due to selling car
I have sold my car today and therefore cancelled the policy. Customer Services inform me that with the admin fee I am not due a refund so actually paying til 12th September for a car I don't own anymore. This is unbelievable.
13 August 2026
Unprompted review
Reply from Aviva
Hi Valerie, thanks for sharing this with us here.
We appreciate that cancellation fees can be difficult for our customers, so we'll always ensure customers are aware of these when taking out cover with us 🤝
If there's anything else we can do for you, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Fantastic and so easy to set my life…
Fantastic and so easy to set my life insurance policy, really helped me to get it sorted amazing
12 August 2026
All good no problem with this at all 👍
13 August 2026
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