Auto Windscreens Reviews 

They will cancel appointments just to prioritise other people, avoid many other companies out there

The customer service is very poor with these guys. Firstly I waited 2 weeks for an apppointment then finally got the glass installed and the installer broke it and the crack that I have is now bigger than the original one.
Got a call back from the customer service rep to book in another appointment and wanted to complain, she was so unhelpfull and just wanted to get me off the phone so told me that my message has been sent.
I got a call back today, 4 days after I was told they would call me back. Finally gave my complaint and the customer service rep still didnt listen to me, I wanted compensation for all the disruptions and got nothing
Will not use this company again

Absolutely amazing team at auto windscreens. I got lost on the way there and they came out and guided me right to the door. Job was carried out with professionalism and care

The call centre staff and garage staff were very friendly. However I had 2 problems after the repair.
1. An aerial sensor box became unfixed from my inside windscreen, as it had not been properly fixed. This was fixed by a technician at my home.
2. A few days later I discovered that upon using my rear windscreen washer, water squirted out of my inside front fascia.
This, annoyingly, required another 20 mile drive to Lincoln to be fixed. During the windscreen repai a tube had been dislodged and rested on the heating element.

Excellent experience including customer service, advice given,
fast appointment arranged as I was away from home, windscreen replacement done on my friend's drive as I was unable to get to repair centre, a very polite, helpful gentleman arrived within the appointment time frame, windscreen was replaced in about 35 minutes, I was able to drive my car 30 minutes later, no problems at all from start to finish, thank you!

Friendly and efficient.
I had to wait a while for an appt but once there had excellent service.

Excellent service was notified before hand of my time slot , the chap was polite and explained the windscreen procedure , would definitely
Use again through my insurance and they came to home . Start to
Finish excellent customer service

Arrived on time, no mess, no hassle, completely professional 👌

I could not recommend enough. The guys here were so nice and helpful. The customer service was 10/10. Thank you!

We were on holiday when an object hit the windscreen. We we visiting four different locations,however the chap who looked after us could not of been more helpful and accommodating. He coordinated a suitable time and even arranged the technician(Jack) to meet us at our campsite. Jack was So pleasant and professional. He had a long drive to get to us and an even longer drive home. I seriously Cannot fault these guys, they saved our holiday , I could go on forever. AMAZING SERVICE Thank You .

The technician Russ was bang on time for the appt. and was extremely helpful through out. I could not have asked for more.

Very efficient service. Friendly staff.

Superb customer service and swift response to my request

Everybody at the Swansea branch was as helpful as it was possible to be given the stress I was under to get the rear screen replaced before driving home to Buckinghamshire. In particular Dave for organising the repair on a Saturday on our way home and Peter for doing a great job very efficiently to get us on our way. Thanks to them both!

Called out to where my motorhome was stored and replaced screen

They were expecting and ready for me. The time quoted was exactly right

Work done on time by friendly and efficient person.
Happy to use again.

It was wonderful to receive a warm welcome at the workshop. The way I was attended was professional and fantastic, I feel comfortable to stay while my repairs is going on. The technician that attended to me is wonderful and respective.
100%

I am very disappointed with the service I received. During my windscreen replacement, the technician turned off my dashcam, which was connected via the OBD port for continuous recording, and the power cable was subsequently damaged, leaving the camera unable to record. When I raised this, responsibility was denied.

Two days later, my 2016 Lexus RX450h F Sport was stolen. I reported this to the police and explained that your company was the only third party to have physical access to the vehicle and key during this period.

I am not alleging that your company was involved in the theft, but the timing and circumstances have left me extremely concerned. Regardless, damaging my equipment and denying responsibility was unacceptable. I would not use or recommend this company again.