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Auto Windscreens Reviews 

75,783
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,669 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how quick and efficient the booking process is for arranging appointments smoothly. Consumers appreciate the friendly staff who communicate arrival times clearly and perform the repairs seamlessly. People consistently describe the overall service as exceptional, noting that technicians go above and beyond. However, some people mentioned issues with incorrect parts delivered or minor fitting errors during the job. A few other people also felt that scheduling difficulties or delayed follow-up communications caused frustration. Some reviewers were not happy with occasional technical oversights or damaged components left behind.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that technicians are friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing technicians as polite, professional, and... See more

Booking process

People report positive experiences with the booking process, frequently highlighting how simple and efficient... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising promptness and excellent... See more

Product

Consumers find product quality and installation to be highly inconsistent, reflecting mixed experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Windowscreen repair: Easy to book and appointment within 2 days. Like that u can upload pictures of damage in advance. Waiting room clean, attended to as soon as I arrived. Clear explanation of work... See more

Rated 5 out of 5 stars

From Start to finish an excellent and seamless experience.The Team member who was assigned to our windscreen repair was only a young Guy, but his skill, manner and customer service was truly exception... See more

Rated 5 out of 5 stars

Windscreen fitted quickly & the fitter was genuinely friendly. Only slight moan is the fact it's not a BMW screen so doesn't have the "Connected Drive" printed under the mirror. Thats probably down... See more

Rated 5 out of 5 stars

I arrived at the Milton Keynes premises where the technician was awaiting my arrival. The customer waiting room is large and airy with comfortable seating and a TV to help while away the time w... See more


Company details

  1. Auto Glass Shop
  2. Car Repair and Maintenance
  3. Car Service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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No recent history of asking for reviews

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4.6

All reviews

(75,783)

8,608 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service was notified before…

Excellent service was notified before hand of my time slot , the chap was polite and explained the windscreen procedure , would definitely
Use again through my insurance and they came to home . Start to
Finish excellent customer service

24 August 2026
Unprompted review
Rated 5 out of 5 stars

We were on holiday when an object hit…

We were on holiday when an object hit the windscreen. We we visiting four different locations,however the chap who looked after us could not of been more helpful and accommodating. He coordinated a suitable time and even arranged the technician(Jack) to meet us at our campsite. Jack was So pleasant and professional. He had a long drive to get to us and an even longer drive home. I seriously Cannot fault these guys, they saved our holiday , I could go on forever. AMAZING SERVICE Thank You .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Super Efficient Service!

Everybody at the Swansea branch was as helpful as it was possible to be given the stress I was under to get the rear screen replaced before driving home to Buckinghamshire. In particular Dave for organising the repair on a Saturday on our way home and Peter for doing a great job very efficiently to get us on our way. Thanks to them both!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

It was wonderful to receive a warm…

It was wonderful to receive a warm welcome at the workshop. The way I was attended was professional and fantastic, I feel comfortable to stay while my repairs is going on. The technician that attended to me is wonderful and respective.
100%

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with the service…

I am very disappointed with the service I received. During my windscreen replacement, the technician turned off my dashcam, which was connected via the OBD port for continuous recording, and the power cable was subsequently damaged, leaving the camera unable to record. When I raised this, responsibility was denied.

Two days later, my 2016 Lexus RX450h F Sport was stolen. I reported this to the police and explained that your company was the only third party to have physical access to the vehicle and key during this period.

I am not alleging that your company was involved in the theft, but the timing and circumstances have left me extremely concerned. Regardless, damaging my equipment and denying responsibility was unacceptable. I would not use or recommend this company again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Easy booking process. Very helpful on phone - even phoned to say they had a cancellation and I could go sooner. Excellent customer service at garage.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

terrible service from Autowindscreens

Failed to turn up for two booked appointments .No contact from Aberdeen centre. Asked to ring back but auto transfered to call centre message with no answer. Unable to contact anyone to confirm status. Telecoms transfered to message centre with no response. Brian the Chat Bot who was also useless.
This is the worst service that I have ever experienced and I would recommend that no other people use this company.

16 August 2026
Unprompted review

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