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Auto Windscreens Reviews 

75,869
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 8,669 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how quick and efficient the booking process is for arranging appointments smoothly. Consumers appreciate the friendly staff who communicate arrival times clearly and perform the repairs seamlessly. People consistently describe the overall service as exceptional, noting that technicians go above and beyond. However, some people mentioned issues with incorrect parts delivered or minor fitting errors during the job. A few other people also felt that scheduling difficulties or delayed follow-up communications caused frustration. Some reviewers were not happy with occasional technical oversights or damaged components left behind.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that technicians are friendly, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing technicians as polite, professional, and... See more

Booking process

People report positive experiences with the booking process, frequently highlighting how simple and efficient... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising promptness and excellent... See more

Product

Consumers find product quality and installation to be highly inconsistent, reflecting mixed experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Windowscreen repair: Easy to book and appointment within 2 days. Like that u can upload pictures of damage in advance. Waiting room clean, attended to as soon as I arrived. Clear explanation of work... See more

Rated 5 out of 5 stars

From Start to finish an excellent and seamless experience.The Team member who was assigned to our windscreen repair was only a young Guy, but his skill, manner and customer service was truly exception... See more

Rated 5 out of 5 stars

Windscreen fitted quickly & the fitter was genuinely friendly. Only slight moan is the fact it's not a BMW screen so doesn't have the "Connected Drive" printed under the mirror. Thats probably down... See more

Rated 5 out of 5 stars

I arrived at the Milton Keynes premises where the technician was awaiting my arrival. The customer waiting room is large and airy with comfortable seating and a TV to help while away the time w... See more


Company details

  1. Auto Glass Shop
  2. Car Repair and Maintenance
  3. Car Service

Written by the company

Expert Windscreen Repair & Replacement Across the UK. Auto Windscreens is a leading UK specialist in windscreen repair and replacement, trusted by thousands of drivers and insurers nationwide. With over 50 years of experience and a strong reputation for quality and reliability, we’re committed to keeping drivers safe and vehicles road-ready. Our expert technicians provide fast, friendly, and professional service, whether you need a quick chip repair or a full windscreen replacement. We also offer advanced driver assistance system (ADAS) calibration to ensure your vehicle’s safety features continue to function correctly. We’re proud to be rated highly by our customers for our friendly service, nationwide coverage, and commitment to quality. Book online 24/7 or speak to our UK-based customer service team for support. Auto Windscreens, your trusted partner for windscreen care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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No recent history of asking for reviews

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4.6

All reviews

(75,869)

8,690 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Dash can no longer stick to windscreen

The screen and fitting were all good. However my dash cam has never been able to stick to the windscreen since.
They must have pulled it off the windscreen rather than releasing the suction. They need training on Nexus dash cams! After trying for a few weeks I gave in and looking at buying a new expensive fitting. Thanks

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Engineer kept me informed about what time he would arrive. Did a really good job fitting my new windscreen.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Very friendly, communicative, did a fast job of replacing the windscreen and updated my easily by phone.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

My windscreen experience was a complete…

My windscreen experience was a complete disaster! Took over 2 weeks to get my new windscreen which included 2 cancellations because my replacement hadn’t been delivered! I wouldn’t mind but it’s only a Mazda not a Ferrari! Had to shout and stamp my feet before it got sorted.I definitely would not recommend Auto Windscreens to anyone! I had no choice but to use them as it was through my insurance company.

6 August 2026
Unprompted review
Rated 3 out of 5 stars

Neat workmanship

Before we actually received assistance, I had to listen to a recorded message repeating the phrase "quick & simple" for forty-five minutes—twice.

In the end, we simply drove to the Cardiff branch, where we were welcomed by friendly staff.

Unfortunately, the promised new window wasn't there the next day. However, we were able to continue our journey fairly quickly with a temporary Perspex window.

We had to pay for a brand-new window upfront; after more than two weeks—and several emails and phone calls—the price difference was finally refunded.

Still, 3 stars for the friendly staff and the neat workmanship.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Fitter turned up on time

Fitter turned up on time, very friendly and efficient. No complaints at all and took the old screen away. Very happy and a shout out to Will the fitter.

5 August 2026
Unprompted review

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