Bought Jaguar replacement DPF for £635 does not work, spent weeks trying to find problem, eventually had original unit cleaned, refitted and everything worked first time. Trying to get refund on DPF b... See more
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Purchased front and rear brake discs & pads online £109.20. What arrived was not what I ordered, so I returned them using their returns code. Almost 3 weeks later I asked about my refund. They den... See more
They use DPD which do not deliver on saturdays and their depot is also not open on saturdays. They offer an 'upgrade' for £10 to deliver on saturdays. Still haven't received the goods after having giv... See more
This company is really really bad. Sold and send me completely different thing to what's shown and described on the advert. Not only they are blaming for this knowing the fact is literally in front... See more
Company details
Information provided by various external sources
Autosessive is an online Car Parts and Accessories store powered by the UK’s biggest and best motor factors, a multi award winning group of car parts suppliers with over 100 years of combined aftermarket experience and over 75 branches nationwide.
Contact info
Knutsford Way, Sealand Road Industrial Estate,, CH1 4NS, Chester, United Kingdom
- 0333 009 0505
- sales@autosessive.com
- www.autosessive.com
1.2
Bad
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible Service
Ordered on 10 Feb and I haven't received it yet (18 Feb). No reply on my emails, no call back. Finally after 4 days I spoke with a person who said that my card payment has been rejected because the delivery address it's not the same as the card address, which is absolute nonsense - both addresses were the same. What a lame attempt to apologize. I would not recommend this website to anyone. Terrible!!!
18 February 2016
Unprompted review
Reply from Autosessive
Hi Alex. Thanks for your feedback. Please accept my apologies for any issues you had shopping with us. We do not like to disappoint our customers, so I have taken a look into this transaction.
I have checked and there is no record of us receiving an email or a call back request from you. Can you email me a copy of your emails so I can rule out any technical error? Our Autosessive Customer Support Team are always on hand to respond to customers quickly. I can see you ordered on the 10/02/16 14:14pm, and we sent you an email on 11/02/16 12:25pm to inform you of the payment issues with security checks. From here we did not hear from you and so cancelled and refunded you within 24 hours, so your money wasn’t tied up.
You contacted us on 18/02/16 via our live chat support, where we again informed you of the payment issue, and offered you a solution to re-order.
Apologies again for the experience you had shopping with us, and I do hope you will come back and shop with us again.
Kind regards
Mark - Customer Support Manager
Super fast service
Delphi discs and pads for vw golf, ex product
Ordered before midday, arrived 9.30 next morning ' super fast
Will use again with this service
Thank you
Shaun
17 November 2015
Unprompted review
Don't complaints here.
I received 10 litres of oil to service both my Ford Kas for just £30 delivered and it arrived within 48 hours. I couldn't be more impressed!
Excellent all round and I will be buying from you guys again.
19 November 2012
Unprompted review
Cheap prices but terrible service
Based on a check of internet prices, I ordered a pair of Bosch wiper blades on 25/10. Not received by 1/11 so I 'phoned. Received blades the next day but one was wrong size. I telephoned again. Replacement promised but despite several e-mails and further telephone calls, I'm still waiting and it's 12/11.
12 November 2012
Unprompted review
not good
ordered on 11th Sep 2012, now 18th goods still in the ether.
phoned the 17th and was told that there was an isue with back end.
18 September 2012
Unprompted review
Good service
Purchased two aerosol cans of Comma wax seal unfortunatly the red extension nozzle did not fit the cans.
Service for Autosessive was very good fast postal.
I have not contacted them about the extension nozzel as I do not see what they can do about it how were they to know it would not fit.
Would I use Autosessive again no I will pay more and use my local Halfords car parts shop as I can return items easy and not have to post them, two aerosol cans are not worth the postage and time returning for me.
18 September 2012
Unprompted review
Quick delivery good price
Very Quick delivery hassle free transaction . Would definitely use again,.
17 September 2012
Unprompted review
Great price, fast delivery
Can't really say anything more. The price was the best on the net and delivery was quick.
16 July 2012
Unprompted review
Excellent!!!
Although the wrong item was delivered customer service and redelivery were spot. Would definately use again... competive prices...
3 May 2012
Unprompted review
Excellent service
Goods ordered exactly as required and delivered within promised timescale.
12 April 2012
Unprompted review
Late delivery poor service
I still have not recived my items after 10 days and had to ask them for details to find the products had not even been posted
29 March 2012
Unprompted review
Great service
Well priced product,packaged well and came in a couple of days.....just what was required
19 March 2012
Unprompted review
Superb
The part I ordered was very well priced and the delivery was faster than I expected.....2 working days instead of the anticipated 4 to 5 working days.
Found the delivered part was packaged up well.
No complaints here!
18 March 2012
Unprompted review
Fast & Efficient
About to order from different co., then found Autosessive - 10% cheaper and fast delivery. DPD good but limited service. Will def. use again.
14 March 2012
Unprompted review
Fast delivery, good value
Good quality antifreeze at a good price (bought 2x 5L to make delivery cost less prominent). Ordered weekend, arrived Tuesday.
12 March 2012
Unprompted review
Fast delivery, very pleased.
I'm happy with this Company. Superb professional products at reasonable prices AND a speedy delivery which didn't cost me any extra... Good job!
27 February 2012
Unprompted review
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