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KlipShop UK Reviews 

159
•
TrustScore 4.5 out of 5

4.6

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the wide selection of hard-to-find items, noting that the online ordering process is completely straightforward and prices remain very competitive compared to other places. Furthermore, people frequently mention that their purchases arrive extremely quickly, safely secured in wonderful packaging, and in absolutely pristine condition. However, some reviewers were not happy with unexpected delivery delays and poor tracking updates, mentioning that parcels took significantly longer than expected to arrive. A few other people also felt that standard postage costs were quite high or that certain items could have been packed much better.

What people talk about most

Product

People report positive experiences with product, frequently highlighting great selection, competitive prices,... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that orders arrive remarkably fast and within... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that items are considerably... See more

Service

Customers had positive experiences with service, expressing great satisfaction with the fast order processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Klipshop always delivers. Delivers on product, service and communication. Prices are excellent and the price for delivery is well worth it. I bought on this occasion Matrix high amplify hairspray. The... See more

Rated 5 out of 5 stars

I am able to buy my favourite hair product I cannot buy anywhere else in the UK. The price is attractive and there are also regular promotions and reward points with every purchase.

Rated 5 out of 5 stars

First time have ordered from here and very impressed. Prices are lower than elsewhere. Delivery is very quick. Updates by email are great. Overall very happy, will recommend and definitely use aga... See more

Rated 5 out of 5 stars

Excellent service and great value for money! I’m very happy with my purchase. The ordering process was easy and convenient, the prices were fantastic, and the delivery was fast. The shampoo was beauti... See more

Company details

  1. Cosmetics Store
  2. also in
  3. Cosmetics and Perfumes Supplier

Written by the company

Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(159)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

highly recommend this company

Excellent service and great value for money! I’m very happy with my purchase. The ordering process was easy and convenient, the prices were fantastic, and the delivery was fast. The shampoo was beautifully and securely packaged, arriving in perfect condition. I will definitely be ordering again and would highly recommend this company to my friends. Thank you for such a great shopping experience!

8 October 2026
Unprompted review
Rated 5 out of 5 stars

I would like more environmentally…

I would like more environmentally friendly packaging. Too much unnecessary packaging waste

20 July 2026
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Thank you for your feedback. We'd like to reassure you that we use environmentally friendly packaging wherever possible. Our parcels are packed in recyclable paper boxes and filled with biodegradable packing peanuts made from natural starch. These packing peanuts are odorless, dust-free, dissolve in water, and are fully biodegradable, helping to protect your products during transit while minimizing environmental impact.
Thank you for taking the time to share your thoughts.

Rated 5 out of 5 stars

Fantastic customer service

When I first placed my order with klipshop everything went smoothly and the delivery came quickly however at some point I had an issue with my razor which unfortunately rendered it useless. I contacted Klipshop expecting a general non caring company response but I was blown away not only at the speed of the reply but the willingness to help me with my problem. Not only did they sent me a brand new razor but they sent me another to go with it. Suffice to say I was very pleasantly surprised and will be looking forward to purchasing from them in the future.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

lightning fast

I live in Latvija. i was stunned to receive a parcel from UK in less than a working week.

27 June 2026
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Thank you for your feedback! 😊 Our warehouse is based in Lithuania, which is why your parcel reached Latvia so quickly. We hope you enjoy your purchase!

Rated 1 out of 5 stars

Ordered hairclips around May 12

Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25.
No responses from Klip UK until 03 June.
Incredible customer service support.

Unfortunately im not able to get the purchases items to find out if its good.

But if you are an online business, you need to make sure your backend support works. Otherwise its zero trust no matter how good your stuff is.

8 June 2026
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Thank you for your feedback. We're sorry to hear about this experience. Unfortunately, we have been unable to locate any order matching the information available to us. The experience described does not match our records, and we have also not identified any outstanding orders from the stated timeframe that fit these details. We have therefore reached out via Trustpilot to request additional information
If you could share your order number or the email address used for the purchase, we'd be happy to look into this and help resolve any issues.

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