Great parts for a great price. Let down by Evri courier service. The first shipment was returned for an unknown reason. The replacement order was missing parts. The extra parts arrived the next day by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, they are sending your parts quickly, occasionally get it wrong bug you get refund. Them are still missing a lot of parts like some basic lower rear arm screws but overall they are doing OK!
Company replied
Great product line and great prices only let down by the parcel arriving 2 days later than it should have. Better delivery companies needed i think.
Company replied
Great choice of products, most at a much lower price than my local motor factors. If your not in a desperate rush for the items ( generally most items take a week to arrive from Germany) and if yo... See more
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Company details
About AUTODOC - Great Britain
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
United Kingdom
- trust@autodoc.co.uk
- www.autodoc.co.uk
4.2
Great
19K reviews
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Good service
Accidently forgot to add something to my order but I spoke to one of the chat services and the guy was kind enough to help me out, delivery came relatively fast and it was indeed the part I ordered, good stuff👍
12 August 2026
Reply from AUTODOC - Great Britain
Hello Lex On Spotify!
Thank you so much for your kind feedback! We’re delighted to hear that our chat team was able to help you add the missing item to your order and that everything arrived relatively quickly and as expected.
We really appreciate your positive comments and are glad you had a good experience with us. We look forward to helping you again in the future! 😊
Best regards,
AUTODOC Team
ONCE AGAIN IM STILL WAITING FOR MY…
ONCE AGAIN IM STILL WAITING FOR MY PARTS.
EVRI AGAIN.
DPD NO PROBS
EVRI LATE!! HOW DO YOU SHEDUAL A MACHANIC WHEN UOU DONT KNOW WHEN YOU ARE GETTING THE PARTS
12 August 2026
Reply from AUTODOC - Great Britain
Hello David Goodey!
We are very sorry that you are once again experiencing a delay with your delivery. We completely understand your frustration, especially when you need to arrange a mechanic without knowing when the parts will actually arrive.
We sincerely regret the inconvenience caused by the delay with the courier. We take your feedback regarding the delivery service seriously and would like to review what happened with your shipment.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope to clarify the situation and help find the best possible solution for you.
Thank you for bringing this matter to our attention.
Best regards,
AUTODOC Team
Items are fine but delivery is awful…
Items are fine(likely) but delivery and customer service is terrible. they use Evri who are awful and dont have a customer service team, i eventually got an update that my parcel was lost and no delivery update is there, so i spoke to autodoc who said thats not what their system says so cannot provide a refund. they also blamed me for not confirming my address and said i need to talk to evri… why do i need to confirm my address multiple times and how can they not communicate with their carrier and get a proper update.
Lacking in communications and telling me i have to do their job for them.
12 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Ethan FV,
Thanks for your feedback.
We are sorry that you have faced inconveniences with the delivery and our support.
Please contact us at trust@autodoc.co.uk and provide your order details, so we can check your case.
Best regards,
AUTODOC Team
Good service.
10 August 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Spark plugs & coil packs fit perfectly…
Spark plugs & coil packs fit perfectly but the air filter was the wrong type.
10 August 2026
Reply from AUTODOC - Great Britain
Hello Mark,
We are sorry to hear you faced any inconvenience.
Perhaps the product selection was incorrect? We recommend choosing using OEM.
Our quality control manager will look into the issue that occurred and get back to you in the shortest term.
Best Regards, AUTODOC Team
No worries The best even I know
No worries The best even I know, I was bought a radiator, but wrong one and no problem to return and get full refund! Thanks autodoc Exelent service
10 August 2026
Reply from AUTODOC - Great Britain
Hello Girts Kalns!
Thank you very much for your kind feedback! We’re delighted to hear that your return and refund were handled smoothly and that you were satisfied with our service.
We truly appreciate your trust and support, and we look forward to helping you again with your future car parts needs.
Best regards,
AUTODOC Team
I ordered a few bits for my car and the…
I ordered a few bits for my car and the price was really good. The delivery was fast too. Absolutely fantastic service. I will definitely be ordering again.
12 August 2026
Reply from AUTODOC - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Ordered parking sensor on 10aug…
Ordered parking sensor on 10aug delivered by DPD 11aug fantastic, £11,
Mercedes garage £150,Just fitted it,working perfectly,how long for,time will tell
10 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear DAVID!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
As always stunning service
As always stunning service. I have an old 1999 Audi A4 TDI. AUTO DOC is just about the only place I can get just about any part. Parts are always reasonably priced and always there is a choice or component manufacturer. They have proved to be a god send on more than one occasion. To date they have never let me down. Very swift delivery with fair shipping costs. Whats not to like!
10 August 2026
Reply from AUTODOC - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Another company with absolutely no…
Another company with absolutely no customer service whatsoever.
I have had two issues recently :
1 broken spill loom , they started a replacement order ,it now says cancelled and I am stuck with a vehicle in pieces. The ai chat bot is completely useless , and there is no other way of contacting a human being to resolve it .
Secondly I ordered a gearbox service kit that their system said would fit my vehicle based on reg , they have send an automatic transmission kit not a manual one . They now want me to pay the return postage .
I have a vehicle I need to use for work tomorrow sat on axle stands and I'm going to have to hope my local supplier has the correct parts in to get it working again before work .
You have completely failed in terms of customer service and parts specification and I no longer have any trust in your company to deliver the correct parts , to deliver suitable quality parts and finally faith in your ability to demonstrate any form of customer service that isn't an infuriation and completely unsuitable ai chat system .
You have done the maths and worked out you can make more money even if you destroy a percentage of your customer loyalty by using ai bots .
Disgraceful .
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello William Stuart!
We are very sorry to hear about your recent experiences and sincerely regret the frustration and inconvenience caused, particularly as your vehicle is needed for work. We understand how serious the situation is when a replacement part is cancelled and another part does not meet the required vehicle specification.
We also appreciate your concerns regarding the vehicle registration selector, the return costs and the difficulty you experienced when trying to obtain assistance. This is certainly not the experience we want our customers to have.
We would like to investigate both issues in detail, including the cancelled replacement order and the gearbox service kit, to understand what happened and determine the appropriate solution.
Our Quality Control Manager will be contacting you shortly to review your case personally and assist you further. We hope to have the opportunity to address your concerns and restore your confidence in our service.
Thank you for bringing these matters to our attention, and please accept our sincere apologies for the inconvenience caused.
Best regards,
AUTODOC Team
Excellent service and great price
Excellent service and great price for the throttle body part I ordered from Autodoc. Part arrived quickly allowing me to complete job on the car quickly.
Two reasons for not giving 5 stars. The label seal on the part box was already broken on arrival, which made me question if the part was actually new and correct. It looked new and fitted as suggested, but suspect this might have been an issue if I had needed to return the part for some reason. Also, why are part prices cheaper on a Monday than they are on Friday or Saturday? I would have ordered earlier, but was advised to wait until Monday when prices were lower, and they were!
3 August 2026
Reply from AUTODOC - Great Britain
Hello Tony!
Thank you for your sincere feedback.
We really appreciate your loyalty and that you are with us.
Regarding the packaging, it’s a pity that the goods did not arrive in perfect condition. If you have any questions, you can always contact us, and we'll be sure to check and resolve everything.
Regarding the prices, they're dynamic and depend on many factors, such as the availability of goods from suppliers, the availability of global promotions and promotions for certain categories of goods, and so on. However, you can be sure that AUTODOC always makes sure that our customers get the best deals.
Please, feel free to contact us at trust@autodoc.co.uk we wil be happy to assist.
Best Regards,
AUTODOC Team.
Reply from AUTODOC - Great Britain
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Great prices but the auto bot…
Great prices but the auto bot recognised my car wrong. I came to do the repair after 3 weeks and did not fit. Tried to swop but strict no returns after 2 weeks of delivery. I'm now stuck with £60 worth of useless parts . Not so cheap now. Bit of a pass the buck answer. They supply the parts to your reg then say their probably wrong if you don't do research to find the OEM. Bit pointless working off the reg then.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello John Tuson,
Thanks for your review.
We are sorry that you have faced inconveniences. Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please contact us at trust@autodoc.co.uk and provide your order number so we can check your case.
Best regards,
AUTODOC Team
⭐⭐⭐⭐⭐
Excellent customer service from AUTODOC, especially Xena Oliver from the Customer Service Quality Control Department.
I had an issue with returning parts from two different orders, and the online return system wasn’t allowing me to process everything correctly. Xena personally took the time to investigate the situation, explained what had happened, and arranged a new return label covering the parts from both orders.
She was extremely helpful, professional and responsive throughout the whole process. She went above and beyond to make sure everything was resolved correctly and even clarified the return documentation for me.
Really impressed with the level of customer service I received from Xena. Thank you very much for your help! 😊
Highly recommended.
7 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Wolf Code Productions!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Dont buy from this company
Dont buy from this company
They hide behind s useless chat bot and promised that you will be contacted in max 48 hours buy email
Still waiting after 9 days after the sent the wrong 20l of oil
Complete joke and no customer service
3 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Dear Jason!
We're very sorry for the inconvenience. Let's look into the situation.
Please provide us with your order number or customer identification number so we can contact you as soon as possible and resolve the issue promptly.
Best Regards, AUTODOC Team.
no refund
he delivery takes ages, and there is no way to speak to a real person—only a chatbot is available.
I had to return one unopened item from the UK to Berlin. They did not provide the correct customs information, so I could not send it back properly. The parcel cost me £10 to send, and they have made no effort to resolve the issue with customs or refund me.
Without the correct customs details, there is simply no way to complete the return and get a refund. This is nothing short of a scam.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Mr.Przemyslaw Brzakowski!
We’re very sorry to hear about your experience and sincerely regret the difficulties you encountered with the delivery and return process. We understand how frustrating it must be to face additional costs and complications when trying to return an unopened item.
We take your concerns regarding the customs information and refund very seriously. We would like to review the details of your individual case, including the return instructions and the information provided to you, so that we can better understand what happened and determine how we can assist.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope to have the opportunity to clarify the situation and work towards a satisfactory resolution.
Thank you for bringing this matter to our attention.
Best regards,
AUTODOC Team
Shit resolution service
Been using this comoany for years and when get now to point as parcel been lost by courier they been putting me on waiting list for more then a month. Terrible customer service in this situation. Never get a problem sorted straight away, as a customer I'm very disappointed with their service at the moment. Will not recommend guys. Even Chinese imports are sorting the problems better and quicker then this local braches.
11 August 2026
Unprompted review
Reply from AUTODOC - Great Britain
Hello Sergiu!
We're sorry this situation has arisen.
However, the investigation may actually take some time. This depends not only on us, but also on the courier service.
We do our utmost to resolve each case as quickly as possible.
Our specialists will contact you further.
Best Regards, AUTODOC Team.
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