Aura Insurance Reviews 

Lisa was brilliant so helpful and kind would recommend highly

Had 2 problems and they solved them very easily and mad the process very easy

Smiley at customer service was incredibly helpful and attentive to my issue. Had an issue contacting a supervisor and when putting me on hold made sure multiple times if I was okay waiting for it which I was. Her call back was efficient and she helped me more than I can say.

Do not use this company, customer service and telematics technology is terrible.
I have previously had telematic devices installed on my car from other insurers without issue.
Since switching to Aura had nothing but technical issues with differing devices and they are now threatening to cancel my policy claiming interference from my mobile phone despite trying multiple device options and working with their technical team on several occasions.
They are telling me if THEY cancel the policy they will not refund the 15% commission approx £243.75 they have taken on the policy as apparently it is my fault so i will be massively out of pocket, but very 'kindly' offered to waive the cancellation fee for them to cancel my policy.
Avoid like the plague. Feel as though i have been totally miss sold this policy.

Very easy company to work with, very helpful when needed and would definitely recommend to others

Very helpful and easy to resolve issues

Lorraine was great help and really nice and friendly made the experience much better

Excellent customer service, very helpful and friendly service that takes no longer than needed. Would be good to have some sense of wait time when being left on hold.

The rep answered all my questions and was very helpful thank you Shazia

Big thank you to Shazia your customer advisor for sorting out a very stressful situation. She listened to my issue which I was having with my son’s insurance. She reassured me that she would help and get it sorted kept me on the phone till it was. Great customer service !!

Naomi provided a very informative customer service

I cancelled my insurance with them, they issued a certificate of cancellation but ended up not telling the finance provider who ended up charging me two extra months. They say it will be refunded and it’s a error on their end but they’ve been clueless

Very easy and professional

I’m really sorry can’t remember the ladies name but she was polite and was amazing with giving the information I was needing and explaining things when I wasn’t fully understanding them.

Poor Customer service, 30 mins on hold at least everytime, hidden charges for backing out, and complicated features to insurance compared to others.

I wasn’t going to write a review but I feel like it’s necessary for people who are considering this insurance company. I feel like I’ve been messed around by this company and robbed of my money. I’ve cancelled the payment and insurance has been cancelled and I’m currently waiting to send back the device. I had to send them documents which I updated them weekly by email, they don’t check their emails. So what would happen was I would get a 7 day cancellation notice then they would take out the insurance payment and cancel the insurance. After sending a snotty email they then reinstated the insurance but they then did this AGAIN! I work very awkward hours and never have the chance to call, so I asked my mum to call on my behalf which she was told I need to authorise her to speak on my behalf. She was told someone would “personally respond to the email” which they did not. As she called back and then was told I would need to give certain details, why couldn’t this have been said all in the first phone call I don’t know waste of time. I then wasn’t able to contact because of the Christmas period and didn’t get another email until later by then I had decided I’m not going to get messed around by this company anymore. I feel like I have been scammed and robbed. The positive reviews seem fake and it looks like a lot of other people are having the same issue as I am. Avoid this company don’t let a cheap price for insurance fool you!

Really helpful and great customer service

Extremely helpful and lovely people! Couldn’t recommend enough!!