Astroart Store 

Their stated delivery times have no basis in reality. A product that was supposed to be shipped in 3-18 days still wasn't shipped after 2 months. Very hard to get in contact with customer service. After I cancelled the order there was just excuses for why I hadn't got my money. Still have not received my refund 2.5 months after cancelling the order. Safe to say the excuse was not the reason now I would say... I consider my self to have been scammed at this point.

Steer clear of this shop unless you want to gamble with your money.

My order number for the store: 5915

Excellent and particularly knowledgeable service with over ten orders of experience. This is a small but growing company specializing in star gazing and astrophotography. The staff has a strong background in the hobby, enabling them to assist even in more challenging situations. Warranty issues are handled excellently and go beyond the minimum requirements, ensuring enthusiasts are not left in the lurch. They also offer customized products to meet individual needs if necessary.

I bought a tripod that was in stock. Fast shipping. Everything's OK. Very good price in promotion -20%. I'm very happy.

Lot of nice products for astro-fanatic at decent price level, but if you buy something they don't have in stock, prepare for long wait. Customer service more that sad what comes to communication with customer. When you are eventually getting answer, just empty promises. Absolutely sad.. even when I decided to cancel part of the order due long delivery time, I'm still waiting for money payback after 7mnths after order cancellation. They also tried to double charge me of the scope I purchaced without any explanations that why this happened. Luckily I managed to get them to cancell it.

I cancelled an order (because they did not send anything), but I'm waiting for the refund for 5 months already. I send them an e-mail every week for the last months, but no or no satisfactory replies.

Update: I finally got the refund. After 6 months!!

Never ever order here something, no customer service and no money returns. This shop makes me think of OPT.

I didn’t got the ordered product after several month. After canceling my order in May2024, they want to refund my money but I have not received any money up to now. They always mailed me that they have problems with staff, holiday and other things….where is the problem to refund money when paid with Paypal? This is fraudulent behavior! Don’t order anything from them….you waste your money

Far longer waiting tome than agreed. After i cancelled the order the refund of more than 2.000€ was held back for more than 3 months and was not yet paid.

I was waiting for over half a year for my product. At the beginning they told me that it will arrive in the next week, but after a while they got quiet. I still didn't get my money back. If you don't want to waste your money: use another shop!

Absolutely horrible experience. Promised ~6 weeks delivery time but after 3 month still waiting. Dodging my calls, taking time with email replies and always false promises, "next week"... Yeah sure. When I wanted to cancel the order because nothing seemed to happen the way it was promised, they first said I couldn't. Had to involve a lawyer to remind them of laws and terms and conditions..

Not at all a unique case either, Finnish forums are full of the exact same experiences. Very unsustainable way to run a business. Still waiting for them to get back to me by the way.