Assured Pharmacy Reviews 

15,138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers point out that the staff members are extremely helpful, professional, and thorough during initial consultations, offering reassuring guidance throughout the entire medical weight loss journey. Consumers also deeply appreciate receiving prompt communication, helpful tips, and supportive daily messages that answer all questions and ensure complete peace of mind. However, some reviewers were not happy with occasional delivery delays, missing tracking details, and ongoing problems with various courier services. A few other people also felt that routing mistakes and mishandled shipments led to frustrating experiences requiring external intervention and refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire process from start to finish... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising prompt arrivals and easy... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of outcomes. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,138)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found Assured Pharmacy whilst looking…

I found Assured Pharmacy whilst looking to change provider online and decided to go with then for my mounjaro injections.I had to have a telephone consultaion with Seher who was really nice and i can say that it was straight forward and she explained everything that i needed to know and also i could ask questions which she did answer really well. The delivery was quick and i have had no issues. I would recommend this company to people if they are looking for a good pharmacy to go with and a reasonable price.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

MJ prescription and service

Really thorough and robust service, ensuring a safe and correct prescription. Helping me on my journey. Thank you
Great communication, quick and easy service with lots of appointment availability, order delivered quickly

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and attentive

Very helpful and attentive. Every question answered and daily check-ins via email to make sure it’s going well. I feel like I understand the processes positives and negatives. I trust them with my health and journey.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful. They really wanted to help me rather than find a reason why they couldn't

Im very impressed with the service and support

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly great.

This is the first pharmacy that I have used for my wegovy that has been so thorough. At first I thought it was a bit annoying but on reflection it’s absolutely how all places selling these medications should be. I know of people who were not even overweight accessing these medications so this is definitely the best way of prescribing. The pharmacist was friendly and made me feel comfortable even though I had to do a video screen shot. My wegovy arrived the very next day as promised. All
In all an excellent service

3 April 2026
Unprompted review
Rated 5 out of 5 stars

From the first online consultation to…

From the first online consultation to the actual video call with the doctor everything was explained very plainly, easy to understand, and very easy to do. My mind was put at rest almost straight away and I'm so glad I went with Assured Pharmacy for my Mounjaro experience.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy, well looked after and make sure what is right for you. Easy process to follow and fantastic support, glad I chose Assured!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Demanded £10 more

Purchased an order and they then claimed I had to pay an additional £10, else they wouldn’t send the order even though it was accepted by the pharmacist. Terrible service and if I have already paid and had my order confirmed, then why wouldn’t you honour your contract and obligation to send said order out?? Terrible company.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Assured Pharmacy has been really great…

Assured Pharmacy has been really great from initial contact to keeping me updated, I have only been using their services a week, but can tell they are really on it with their services, delivery service was quick and order process was very easy!! Consultation made me feel comfortable with the choice I am about to make 😊 thank you guys!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I have received exceptional service…

I have received exceptional service from Assured Pharmacy. During a thorough video call, a friendly representative carefully addressed all my questions regarding my medication. She provided detailed information about the delivery of my prescription and discussed future orders, ensuring I felt well-informed throughout the process.
What stands out to me is how Assured Pharmacy genuinely takes the time to ensure that the medication is tailored to my needs. They thoroughly discussed all potential side effects and offered ongoing support, which I truly appreciate. After my experience with them, I would not consider going anywhere else for my pharmacy needs.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

If you have an issue with a product dont bother

Not blame the customer for manufacturing issue with product. Ordered manjaro pen and top of pen was broken. Outside box was fine but inside was a broken pen. Blamed me even though I have worked in Pharmacy and explained correct usage to many other customers in the past. Real let down by company.

22 April 2026
Unprompted review

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