Assured Pharmacy Reviews 

15,138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers point out that the staff members are extremely helpful, professional, and thorough during initial consultations, offering reassuring guidance throughout the entire medical weight loss journey. Consumers also deeply appreciate receiving prompt communication, helpful tips, and supportive daily messages that answer all questions and ensure complete peace of mind. However, some reviewers were not happy with occasional delivery delays, missing tracking details, and ongoing problems with various courier services. A few other people also felt that routing mistakes and mishandled shipments led to frustrating experiences requiring external intervention and refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire process from start to finish... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising prompt arrivals and easy... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of outcomes. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,138)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very simple

Very simple, easy to follow questionnaire.
WhatsApp video call quick and to the point with lots of necessary questions to ensure my safety to take the drug.
Delivery arrived when I was told it would.
No negatives to report.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Stay away

I am yet to recieve my refund. I didnt get the item in the end it was not allowed to be prescribed. No refund recieved stay away fraud.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I started my weight loss journey with…

I started my weight loss journey with Mounjaro through Assured Pharmacy feeling both hopeful and a little skeptical. Like many people, I had tried different diets and routines before, but nothing seemed to deliver consistent, lasting results. This experience, however, has genuinely been a turning point for me.

From the beginning, the process with Assured Pharmacy was straightforward and reassuring. The consultation felt professional and discreet, and I appreciated how clearly everything was explained — from how Mounjaro works to what I could realistically expect. It didn’t feel rushed or sales-driven, which made a big difference in building trust. So to anyone out there looking to start their weight loss journey then assured pharmacy is the one.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional company

AP are a professional, efficient and supportive service. They are very informative and were able to answer all of my questions and concerns. I would gladly recommend then to my family and friends.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Glitch followed by flippant woman on customer service .

Ordered 1 item had email to say order confirmed for 1 item which arrived, then next day another box arrived which luckily the dog didnt get , then today we had a emailfrom assured pharmacy to say our order would be delivered today . So rang them up had a rather flippant girl state I'd ordered 2 a hour apart , which I didn't and even if I had how would it take extra days for it to arrive, they then tried to blame that on royal mail , when I said but you sent me a email today about delivery not royal mail her tone got stroppy . Asked to flag this due safety with unexpected medication being posted , think she pretended to flag it . Refused refund .

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole process has been simple and…

The whole process has been simple and very supportive. The pharmacist I spoke to for my initial consultation was very empathetic, knowledgeable and explained everything clearly and put my very cautious mind at rest.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Nice and simple registration with this…

Nice and simple registration with this company, no photos or faffing about uploading them, an easy video call booked in at your own convenience with a lovely consultant who has read your information and takes a full length screen shot. Took about 10 mins, and was no bother at all.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a video call and consultation with…

Had a video call and consultation with Verity yesterday,it was very positive,nice to talk to someone face to face to express how I was feeling,and getting positive answers back.It made a difference to me rather than just answering a few questions.A plan was made for the next few months,feeling very happy,Thanks Verity.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like plague

Avoid like plague! Took money then 7 days later couldn’t fulfill it. Asked to cancel and continue ordering with Boots, waiting another 7 days for refund

26 March 2026
Unprompted review
Rated 4 out of 5 stars

This service has been very helpful

This service has been very helpful. I had a form to fill out & a phone call to check my details and to ensure I was accessing the correct product. The after care via emails has been very helpful. I would not hesitate to use them again.

10 March 2026
Unprompted review

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