Whoever is currently in charge of Arriva has done an amazing job at making Starmer look competent. The nuclear reactors at Chernobyl had better management than this s**t show they call a bus service.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
"I was shocked by the treatment I received on the 9:21 AM 5a bus to Syston today. I asked for a ticket politely, yet the driver forced me to repeat myself multiple times and looked at me with genuine... See more
Company replied
I have complained so many times about the 313 service from Chingford to Potters Bar. Every evening so far this year buses are being cut out and if you complain to TFL you just get an AI generated resp... See more
Company replied
Absolutely some of the worst experiences! Bus is always late, never shows up when it’s supposed to, bus fair keeps going up and up which is really annoying as me and my sister need student day ticket... See more
Company replied
Company details
Written by the company
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Contact info
United Kingdom
- 0344 800 44 11
- www.arrivabus.co.uk
1.2
Bad
4K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Here we go again! Useless arriva!!
Here we go again!! 😡 Useless arriva buses in Whitby!! My 86yrs old partner waited ages for a number 4x bus from bus station in Whitby then she rang the bell ( which was illuminated) 3 times for her stop at Harrison's garage Whitby to no avail!! so she had to walk back two stops away with two shopping bags this was around 5 o,clock ISH ! Friday!! I hope this driver gets reprimanded for not doing his job properly!! It's disgusting behaviour get a grip!!
27 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello
Thank you for your review.
This is not something we expect from our drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2
Kind regards
^AM
Disgusting bus
The bus in question was dirty, shabby with old, dusty seats that looked at least 20-30 years old. Not to mention the driver I experienced was extremely unfriendly. I have complained to the bus company in question.
26 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Mrs Gibson,
Thank you for your reveiw.
This is not something we expect from our services and drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
worst company to contact
This is the first time I have had to write a report about a company, and unfortunately my experience has been very disappointing.
I applied for a job with Arriva Bus in Leicester and have found their communication to be extremely poor. In particular, I tried to contact Hannah Parkes regarding the status of my application. However, despite sending 15 emails asking for an update, I have not received any response.
It is frustrating not knowing whether I have been successful or unsuccessful, especially after making repeated attempts to follow up. At the very least, applicants should receive clear communication about the outcome of their application.
Based on my experience, I feel that the recruitment process lacked professionalism and basic courtesy. Clear and timely communication is important in any organisation, and unfortunately this was not demonstrated in this case.
26 February 2026
Unprompted review
The bus driver pretended not to see me.
The bus driver pretended not to see me. Painfully bad service. 1 star is a compliment. Pathetic.
Your days are numbered, and I hope everyone you’ve given a bad service to dances on the grave of your ridiculous company. Lol.
24 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2
Kind regards
^AM
Reply from Arriva Bus (UK)
Hi Adil
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expectef, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused. ^AM
Disgraceful service in North Yorkshire
Absolutely disgraceful service in and around Catterick Garrison. Bus didn’t turn up and when complained got told they had issues with bus and didn’t have a replacement. Forked out for a taxi and they won’t refund as they say it’s not their issue as per the carriage of goods
Try to use arriva as less as possible disgusting service, poor management
But yet that does not fall on all drivers that try to keep the buses running
18 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expectef, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused. ^AM
The X46 to and from Durham never comes…
The X46 to and from Durham never comes on time I am so disappointed with this
23 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Linda,
Thank you for your review.
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our X46 service.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused. ^AM
Never on time
Never on time, rude drivers, prices ridiculous, worst company
23 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Susie,
Thank you for your review.
This is not something we expect from our services and drivers please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
Diabolical
Diabolical. Left me and two 70 year old parents stranded at Tamworth when the last bus departed 10 minutes early.
22 February 2026
Unprompted review
Reply from Arriva Bus (UK)
H Mark,
Thank you for your review.
This is not something we expect from our service please let us know more details by clicking this link: https://bit.ly/2RxNvL2.
Kind regards
^AM
Worst transport company in the world.
Worst transport company in the world.
I would give minus 1000 Stars if I could.
No respect for the customers whatever.
Buses cancelled every day, leaving people waiting for hours in the cold weather.
My journey home that supposed to last between 30 to 40 minutes, last for 2 to 3 hours.
19 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Leonardo,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our services.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
www.arrivabus.co.uk/contact-us/complaints-or-commendations
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
I always try to catch stage coach…
Rarely on time and in the winter months are absolutely freezing
2 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Keith,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
The worst bus service in the UK there…
The worst bus service in the UK there buses are old freezing inside always late and let you down consistently
17 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Majko,
Thank you for your review regarding our services.
We’re concerned to hear this, we’ll need to look into this further, please fill in all fields of this form so we can start our investigation: https://bit.ly/2RxNvL2
Kind regards
^AM
Since I complained about a bus driving…
Since I complained about a bus driving straight past me and another young girl I have read a lot of reviews stating that buses arnt stopping just deliberately driving past leaving people stranded, I was told by arriva that they had viewed cctv and no one signalled to stop the bus. Absolute joke the young girl in front of me signalled the road was clear the bus was going that slow I could see it was a female driver she definitely knew we needed to be on that bus! I knew the driver would get away with the shameful behaviour..The email i got started addressing me as Martin..my name is Sue which is stated in my complaints..
16 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Susan,
Thank you for contacting us.
We’re concerned to hear the matters you have raised and we’ll need to look into these further, please fill in all fields of this form so we can start our investigation: https://bit.ly/2RxNvL2.
Please can you confirm the reference number of your previous case and we will arrange to amend your name.
Kind regards
^AM
Shocking when the driver could see I…
Shocking when the driver could see I was getting bus pass out and closed the doors before I could board and drove away
16 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hi Linda,
Thank you for your review.
We're really sorry to hear about the issue with our driver not stopping. If you could send us all the details and contact info, we’ll make sure the right team looks into it for you.
Please confirm all details here: https://bit.ly/2RxNvL2.
Kind regards
^AM
X6 Bus service and drivers
The X6 bus service is terrible, I was waiting for the 7:37 bus from Coventry (Walsgrave), I quite obviously signalled at the bus to stop and the bus drove past me and I had to chase it until it stopped. When I got on the driver was having a go at me. Once I sat down he kept on sounding his horn at cars that were not in the way (I was sat in the front seat) and started calling them wan***s and making inappropriate hand gestures. It was honestly an appalling bus ride. I have had multiple instances with this specific driver being rude and inappropriate, shouting at passengers, just driving past when you have signalled for a stop and telling you off when you have to chase them.
13 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello
Thank you for your review.
I can imagine how upsetting this must have been for you and we’d like to look in to this, please confirm all details here: https://bit.ly/2RxNvL2
Kind regards
^AM
Bad behaviour
Dear Customer Services,
I would like to raise a complaint regarding a driver on Route 4 at around 10:20.
When I boarded the bus, I politely greeted the driver, but he did not respond. Instead, he immediately told me in an angry tone to turn off my phone call. I was on a call due to my mother had emergency and hospitalised, but it was not on loudspeaker and was not loud. I was fully focused on the driver while boarding and speaking to him respectfully. Even after I lowered the volume, he continued repeating himself in an irritated manner.
As I was walking to my seat, he again said, “You should have headphones,” which felt unnecessary and embarrassing.
I understand passengers should be considerate, but my call was not disturbing anyone. The situation could have been handled politely.
14 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our service. We expect all of drivers to work with the upmost professionalism.
We would like to address all of your comments and look into how we can improve the services for you. Please can you provide all information via the contact form on the link:
www.arrivabus.co.uk/help/contact-us.
Kind Regards,
^KH
Joke of a service.
The one thing they are ment to do and they can't even do it. Bus time for the 127 says 6.46 in the morning is the first Saturday bus. Moment the time comes they chenge to due in 15 minutes and this is not the first time. Disgraceful servive arriva has become.
14 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Hdksufnx
Bus just goes right past every time even put my hand out an it didn’t stop
13 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
If I could give a a zero i would
If I could give a a
Zero I would. Absolutely ridiculous. Constantly cancelling or my favourite YOU JUST DISPPEAR off the app like how do you get to a certain stop and you're one stop away from my stop and then just gone? Bloody magic. 🙃
16 January 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
In relation to the 446 service between…
In relation to the 446 service between Leeds and Wakefield, not only is this service unreliable but why does it only go to and from the bus station in Leeds? It would be very difficult for a mum, dad, 2 children and an elderly wheelchair bound relative lugging several suitcases to get to the railway station to catch the Manchester Airport train. Clearly Whoever came up with this idea hasn't tried it!!
2 February 2026
Unprompted review
Reply from Arriva Bus (UK)
Hello Barry,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.