Animal Friends have been brilliant. They went out of their way to allow me to do a continuation of cover for our dog Milo when my mother-in-law his previous owner passed away. Milo has sadly had lot... See more
Company replied
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Review summary
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Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and pa... See more
Company replied
I have had to claim 3 times for various pets over the years, each time thwyve reacted quickly, informed me as soon as vets had submitted the claim and paid all reasonable amounts. They do list some cl... See more
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Absolutely brilliant, wouldn’t insure my dogs with anyone else. 24/7 help, so reassuring to be able to reach out when your pet is poorly which normally happens at a weekend when your own vet isn’t ope... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Reply from Animal Friends Insurance
Good Afternoon Liz,
Thank you for your positive review.
It is great to see that we were able to assess and finalise your claim quickly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
As usual a speedy and very satisfying…
As usual a speedy and very satisfying service. Thank you
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Jean,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service
Excellent service, staff are so friendly ,welcoming and very professional.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Nixon,
Thank you for your positive review.
It is so lovely to see that you have received great service from the team when you have needed to contact us.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service claims paid quickly…
Excellent service claims paid quickly I can't fault them.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Christine,
Thank you for your review.
It is fantastic to see that your experience has been a positive one!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Regular insurance claims paid quickly
Regular insurance claims paid quickly. Great that we can do this through our vet.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is brilliant to see that we can deal with your vets directly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
The Company have paid claims with out…
The Company have paid claims with out any hassle or problems, very good service
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am pleased to see that your claims have been assessed promptly.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Always there to help and support
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Susan,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Fantastic service.
Fantastic service.. paid my claim straight away .. thank you so much .. took away the worry about my puppy Frank .. once again .. thank you
20 August 2026
Reply from Animal Friends Insurance
Hi Nicola,
We are so pleased to hear that we have been able to help you and Frank, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Friendly support
Always had a speedy settlement of claims and friendly support over the years.
20 August 2026
Reply from Animal Friends Insurance
Hi Janet,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Absolutely efficient and superb quality…
Absolutely efficient and superb quality customer service
20 August 2026
Reply from Animal Friends Insurance
Hi Katie,
Thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Tracy,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Jane,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Mrs Grove,
Many thanks for taking the time to leave a review, we really appreciate this.
Best wishes,
Becky - Animal Friends Insurance
Hassle free
Just like to say the claim process was hassle free, initiated by the vet & claim was paid out in a few days without any issues
20 August 2026
Reply from Animal Friends Insurance
Hi Michael,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Excellent service
Excellent service
Very prompt payment
Thank you for all your help..
Kind regards
Ken
20 August 2026
Reply from Animal Friends Insurance
Hi Ken,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Andrew,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Mr Bloomfield,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Excellent company never had a problem…
Excellent company never had a problem with them once they had verified the breed of dog i have. The vets get paid directly off them for any treatments and i get a notification this as been done.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Mr Nelson,
Many thanks for your review, we really appreciate this.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Cornelia,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Service
Always quick to reimburse or contact. Only thing I would say is it often takes a while to have a phone call answered but there is always email or live chat.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
We are so pleased to hear that we have been able to help.
Thank you for your review.
Take care,
Becky - Animal Friends Insurance
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