Angel Remy Reviews 

207
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping and the exceptional quality of the beautiful hair extensions available. People note that the products are super soft, remarkably long lasting, and match the online color descriptions perfectly. Everyday buyers often mention that online ordering is very straightforward and that customer support is generally exceptionally helpful during purchases. Some reviewers were not happy with customer service and reported unhelpful responses when asking for assistance or refunds. Some people also mentioned that the hair tangled easily, shed too much, or deteriorated quickly after a few weeks of wear.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing quality, silky softness,... See more

Quality

Consumers find quality to be positive and consistently praise the long-lasting, soft, and silky texture of... See more

Delivery service

Users describe positive interactions with delivery service, highlighting consistently fast and reliable... See more

Customer service

Reviewers express mixed feelings about customer service, highlighting stark contrasts in their experiences.... See more

Service

People report positive experiences with service, highlighting great communication, fast delivery, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is always 10/10, always there to help with any queries Iv had. Never had a problem with the hair been using since 2020, and will continue to use as my supplier. I love all different... See more

Company replied

Rated 5 out of 5 stars

Angel Remy hair has always been the best quality. My last extensions lasted me a year and a half. I bought some from another company before, cheaper but absolutely awful! My new hair from Angel Remy i... See more

Company replied

Rated 5 out of 5 stars

First time using these guys and it was so easy, although clear pay wouldn’t work at check out unfortunately. The communication was great and order arrived as arranged/ expected. The quality of the pon... See more

Company replied

Rated 5 out of 5 stars

I have been using Angel Remy Hair for around 7 years now and honestly, they are the best in the business. The quality of the hair is always outstanding. My clients love it and it lasts beautifully. T... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler
  4. Beauty Supply Store
  5. Cosmetics Industry
  6. Hair Product Store

About Angel Remy

Written by the company

Angel Remy image
Home Shop Aftercare Trade

Angel Remy have established themselves in being the nationwide’s leading Hair Extension Company offering the best quality hair at very competitive prices to trade. Angel Remy has over 40 hair colours to choose from, Enabling you to create your perfect look. Aside from our fantastic range of Hair Extensions, we also supply a range of hair extension tools which are needed when applying hair extensions. Angel Remy Hair Extensions, Global suppliers of high quality 100% human hair extensions.

Angel Remy gif

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

207 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(207)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My extensions are in such a bad…

My extensions are in such a bad condition after having hair in for 4 months but you don't want to do anything about it!!! In the past the hair has lasted a year and still been in better condition than the most recent hair. Tell me its product overload but I only use the same products l always have used and it's been fine in the past!
Joke of a company! Avoid and spend your money somewhere else with better customer service!

23 November 2025
Unprompted review
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Reply from Angel Remy

Hello Laura, when ordering from us you get a 30 day warranty with the hair as the factory state if anything was to go wrong it would be in this period. We cannot control how the hair extensions are cared for or what products have been used on them when they are not in our hands. We do know if their was a problem with the hair it would happen within the first 3 washes not 4 months later. Using the same products and getting away with it does not mean you will be so lucky on your next set of hair extensions as they are 100% human hair and everybody's hair is different.

Rated 1 out of 5 stars

Always pay for next day on a Friday and…

Always pay for next day on a Friday and always comes on a Monday

14 November 2025
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Reply from Angel Remy

Hello Stacey, we dispatch your order on time and everything is done correctly on our side. Your review should be on Royal Mail's trustpilot page not ours as this issue is on their end. If you ever have a delivery that is not made on time don't hesitate to contact us as we can claim the postage cost back for you when Royal Mail do not deliver on their end of the deal.

Rated 4 out of 5 stars

I absolutely love Angel Remy hair

I absolutely love Angel Remy hair, the hair is super soft and long lasting, as a hair extensionist all I would say is about hair restocking can be a little bit of an issue. Other than that the hair they use and the quality is 10/10 and I would recommend to anyone who was thinking about hair extensions

10 November 2025
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Reply from Angel Remy

Hello Ellie, thank you for leaving such a nice review! We appreciate it!

Rated 5 out of 5 stars

Always purchase hair from here for my…

Always purchase hair from here for my salon. Have tried many brands and none match Angel Remy! here’s to many more hair purchases. 🥂

29 October 2025
Unprompted review
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Reply from Angel Remy

Hello Kat, thank you for leaving such a lovely review! We look forward to moving forward with you!

Rated 5 out of 5 stars

Gorgeous Hair.

This is the 3rd time I have used this hair. It is fantastic quality, very thick and silky smooth. With the correct aftercare products this hair can last 12 months.

30 October 2025
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Reply from Angel Remy

Hello Laura, thank you for taking the time to leave a lovely review! You are so correct, it's all down to the aftercare!

Rated 1 out of 5 stars

Got a different colour of extensions as…

Got a different colour of extensions as my usual colour was out of stock. Extensions lasted no more than 8 weeks. Falling out, broken and extremely bad quality. I have been ordering from angel remy for 8+ year and never had this problem.

Hi, can’t reply to your message. Apologies, I was reviewing the extensions I ordered on 31/7 order number 87211.

31 October 2025
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Reply from Angel Remy

Hello Chelsea, we are a bit confused with your review as you have stated you have wore the hair for 8 weeks but this order was only purchased 3 days ago?

Rated 1 out of 5 stars

Very poor quality hair so knotty, avoid at all costs…

I have used Angel Remy for 4/5 years and not had any problems since my most recent hair which I bought 4 month ago. The quality has changed drastically- it’s shredding and very very knotty and dry. I can brush it and within an hour it’s filled with knots and boffed up that’s without me even leaving the house. It looks terrible and this is not acceptable considering it’s cost me over £300. I have reached out to them on instagram to ask if there is a bad batch and they have been quite unhelpful and won’t deal with me they want my hairdresser who ordered it to email them. I have already asked my hairdresser and she says her last hair from them has been very knotty too. She also says (and they have confirmed) that I’d need to have the hair removed and send it back so they can send it away for testing 🤦🏼‍♀️ I feel this is a cop out because honestly how long will this take and who is actually going to do that! It’s my birthday in 2 weeks and I’ll want my hair in for that as it’s cost me £300. So disappointed, I will never give them another penny and will be buying from another supplier going forward. Avoid at all costs, also cant believe how many bad reviews are on here saying the same thing, we can’t all be wrong!!!

26 October 2025
Unprompted review
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Reply from Angel Remy

Hello Laura, if there was any issues with the hair extensions they would of shown within the first 30 days which is what the warranty given is for and is when you can send it back to us for testing. As you have worn the hair for 4 months the issues would be down to aftercare. The knotty and dryness you are experiencing is from product over load not the hair extension's quality.

Rated 1 out of 5 stars

Colours are never what there meant to…

Colours are never what there meant to be, I’ve spent more time having to return hair then I have fitting it

21 October 2025
Angel Remy logo

Reply from Angel Remy

Hello, If you have purchased our colour ring there should be confusion as all of our shades match to this. The photos on the website which show when you select a product are just a guide.

Rated 1 out of 5 stars

The women I was whatsapping was very…

If I could give 0 stars I would
The women is rude and will ignore you if you have any complaints
The hair I got was cheap synthetic tacky hair and I returned it within 6 days tracked shipping (her own site states aslong as returned within 30 days you can get a refund or return) I messaged her Co friend the return and asked for my refund she stated she doesn’t do them i explained it states on her own site and im entitled to one she then said she would ignore me if I messaged her or emailed her refused a refund at any cost she wouldn’t budge and was honestly the rudest women’s ever
Upon googling her and reading reviews im not the only one to have this issue
Shown the bank her site and the proof and now there doing a dispute
Not a good company
When buying soemthing you want to be confident if unfortunately there’s any issues you can get it sorted
Not here

15 October 2025
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Reply from Angel Remy

Hello Cherry, we have explained to you and your mother multiple times that a refund or exchange is only offered for people returning untouched products, for example when they are no longer needed or the colour doesn’t match up to their hair. If a product is found faulty it will be replaced like for like not refunded. This is what is stated on the website in our terms and conditions which we have asked you a number of times to read. We are surprised to see that you have left another review and spoke to your bank when you knew you had returned the hair to us for testing. However we will be more than happy to speak and provide evidence with your bank regarding this dispute. Thank you for leaving a review.

Rated 5 out of 5 stars

Great products and speedy delivery

Great products and speedy delivery! Kept well informed all the time also

30 September 2025
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Reply from Angel Remy

Hello Laura, thank you for leaving a review! Happy you had a great time ordering from us!

Rated 5 out of 5 stars

Made 2 orders by mistake they called me…

Made 2 orders by mistake they called me to check on this and refunded me one order which made everything so much easier as I thought I’d have to wait to receive the hair then wait for them to get the hair back before a refund . Not many company’s would do this so much appreciated

29 September 2025
Angel Remy logo

Reply from Angel Remy

Hello Lizzie, thank you for leaving such a nice review! We strive to give our best customer service!

Rated 5 out of 5 stars

Quick/friendly service! 100% recommend

Answered all my WhatsApp messages quickly when I needed advice . Extensions come the next day at 10am and in perfect condition. 100% recommend

30 September 2025
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Reply from Angel Remy

Hello Brooke, thank you for the lovely review! You were a pleasure to speak too, happy we could help!

Rated 5 out of 5 stars

First time using these guys and it was…

First time using these guys and it was so easy, although clear pay wouldn’t work at check out unfortunately. The communication was great and order arrived as arranged/ expected. The quality of the ponytail was much better than other sellers in my opinion

18 September 2025
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Reply from Angel Remy

Hello Sade, thank you for leaving such a lovely review! We are happy you love our products, we don't offer clear pay unfortunately but we do offer Klarna!

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. Have used companies before whose closures are twice the price- this one looks thick and luscious- looking forward to trying !

24 September 2025
Angel Remy logo

Reply from Angel Remy

Hello Lizzie, we are so happy to hear you love our closures! Please send us some photos once it has been fitted!

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