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Andertons Music Co. Reviews 

2,525
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,830 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of service. Customers frequently mention that the staff members are extremely helpful, providing wonderful advice and making in-store interactions truly pleasant and productive. Consumers also appreciate the fast delivery service and competitive prices, noting that musical items arrive securely well-packaged and in pristine condition. However, some reviewers were not happy with product details, mentioning occasional setup flaws like strings positioned too close to the fretboard edge or deep nut cuts. A few other people also felt that online purchases occasionally required extra adjustments or attention compared to shopping directly in store.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that instruments arrive well-packaged, in... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, efficient shipping times and items... See more

Service

Customers report widespread satisfaction and praise the outstanding service provided. Consumers highlight... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, patient, and... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more

Rated 5 out of 5 stars

I ordered a Yamaha guitar, but realised shortly afterwards that I’d tried this type of guitar and didn’t like the feel of it. felt a bit foolish but cancelled the order early the next morning. I g... See more

Rated 5 out of 5 stars

Andertons are a uk based independent music shop. That’s pretty rare these days so I’m happy to support them. Also they tick all the boxes for pricing, stock, choice and speed of service. The last thin... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,525)

1,832 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service overall.

The only minor issue concerned the delivery of my order which went to the wrong address. The courier then delivered it to me the next day. My new mixer and monitors are working well.

21 July 2026
Rated 5 out of 5 stars

The very best - full stop!

I’ve always bought from Andertons - the team are knowledgeable and professional, but still personable and enthusiastic… as far as I’m concerned they’re the ones setting the bar in the industry.
As a professional musician myself I really appreciate the level of service, aftercare and the vast product range - it’s far better than anyone else I’ve used!
Andertons Rocks - thanks guys

1 August 2026
Rated 2 out of 5 stars

Ordered keyboard

Ordered keyboard, told it would be coming the following Monday with store delivery. Heard nothing, I had to follow up 2 weeks later. Ran out of stock even though I purchased it and either had wait longer which wasn't an option for me or pay in for another one.. Guitar ordered was also scheduled for delivery and was cancelled on day I had to wait at home for... points on purchase didn't pull through to the payment page so never got those with 2nd purchase. Quite a disaster all round

31 July 2026
Rated 4 out of 5 stars

Great service - more courier options would be nice

The package was really good with a nice Andertons logo on it. The order was fulfilled very quickly. There was no issues with customs. I received a notification to pay the VAT from the courier for importing the item to Poland and was able to pay online.

The only recommendation to receive full 5 stars, it would be great if you could offer InPost as courier because here in Poland most people use the InPost lockers.

DHL didn’t give that option and I was a little restricted to collect the package in time from a pickup point at some store which is only is open until 7pm.

Therefore InPost would be nice.

But everything else was good.

24 July 2026
Rated 5 out of 5 stars

Excellent service from Ted…

Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the guitar was restrung. Spoke to Ted and he just sorted it all out had a new guitar the next day, simple straightforward and really great customer service.

31 July 2026
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, very good communication from Andertons regarding my purchase and its journey from store to my house.
They use an excellent delivery carrier as well, no problems whatsoever, just damn good customer care!
Thanks guys!
Best
Paul👏👍

31 July 2026
Rated 5 out of 5 stars

Brilliant Deal.

Even though the item was out of stock I was kept informed when it would be available and it was delivered quickly when it did become available. Great price and free delivery. What’s not to like.

31 July 2026
Rated 5 out of 5 stars

Great service

Great service. They called to confirm details. Delivered on a day to suit myself. Always a pleasure to go Andertons, a time warp where hours disappear in the shop!

31 July 2026
Rated 5 out of 5 stars

Perfect Service!

Perfect purchase. Andertons gave me the service I had to request due to external limitations. The delivery to Germany was on point and the communication and service great and flexible. Packaging perfect and the combo from Victory Amps so great. Thanks to the entire team! With purple regards.

31 July 2026

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