I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

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For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk

Great Offers On Guitars, Synths & More
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I Have just received my new guitar
I Have just received my new Alvarez guitar which is wonderful to play, I only ordered it yesterday, amazing service. product description was absolutely on the money. so thank you!
Captain your crew did well.
Brilliant. Could be even better.
Brilliant, great offer. There is always someone at the end of the phone to help. Andertons are my number 1 go-to for musical equipment.
Just a bit awkward about extending a warranty period for one of the things I ordered that I could not use/test until something else arrived from elsewhere. Thought they would extend it as it was a genuine request and my time was running out. Fortunately the other gadget arrived in time and everything worked well together.
Might be worth considering a bit of leniency for loyal customers. But maybe I was being a bit cheeky. John.
If you want the best Anderton’s is the name you should seek
Anderton’s are No 1 for their services,maybe not 100% in everything they do but they achieve 99% overall.
Great prices Fast postage
always excellent customer service.
always excellent customer service.
friendly and polite
you never feel hurried there
just bought a taylor acoustic! its the best
Fast Customer service
I ordered an East Coast guitar however after placing the order I realised that I had ordered the wrong model. I emailed customer services straight away with my error and the following morning they replied and amended the order to the correct guitar.
Simply the best
Very professional service from people who clearly enjoy what they do. Will definitely buy from Andertons again. Other music equipment retailers simply can’t compete. A first class order experience.
Great team to deal with...very…
Great team to deal with...very professional and helpful with products...gave a good deal on two Taylor 224ce-k-dlx acoustic guitars....these will become friends for life...we'll done..tvm..recommend you to others...🥳🥳
Awesome experience as usual!
A massive thanks to Chris and Paul in the gallery and the andertons team! I’ve been shopping there for over a decade and always had excellent service this time they really pulled out all the stops! I have arthritis and they worked really hard making sure I had picked the right neck etc…. I hadn’t actually intended on buying that day! But walked out with a PRS DGT which I’m absolutely in love with! Just the best service keep it up guys!
GOOD - COULD BE BETTER
Andertons Music Co. sells good guitars. The service is also good, but the service seems kind of random. For example, the first guitar I bought from them was set up by a technician. The second guitar I bought was not. I felt the second guitar could have done with some basic setting up, e.g., the intonation, which would make the tuning a lot better than it is.
Still, the guitar arrived in good time. I would buy from Andertons again.
Highly recomended
Thank you for very well packed, fast delivery - excellent value, highly recommended!
Bass Boost!!
The item I required was in stock and I was able to check it out, with a short instruction from a member of the team, and was pleased with their recommendation.
User friendly website
User friendly website. Fast delivery.
When I had an issue with the Bluetooth connection I made a phone call and the help was immediate.
Excellent service.
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