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Andertons Music Co. Reviews 

2,564
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,830 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of service. Customers frequently mention that the staff members are extremely helpful, providing wonderful advice and making in-store interactions truly pleasant and productive. Consumers also appreciate the fast delivery service and competitive prices, noting that musical items arrive securely well-packaged and in pristine condition. However, some reviewers were not happy with product details, mentioning occasional setup flaws like strings positioned too close to the fretboard edge or deep nut cuts. A few other people also felt that online purchases occasionally required extra adjustments or attention compared to shopping directly in store.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that instruments arrive well-packaged, in... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, efficient shipping times and items... See more

Service

Customers report widespread satisfaction and praise the outstanding service provided. Consumers highlight... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, patient, and... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and great deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying from Andertons for a few years now; a couple of guitars, some pedals, an amp, various accessories and even a ukulele. Service has always been great. prices competitive and items pe... See more

Rated 5 out of 5 stars

Really pleased that Anderson’s had this at a great price because there was NO WAY I was going to give my money to some planet trashing millionaire d*ck. Support family owned small businesses wher... See more

Rated 5 out of 5 stars

I ordered a Yamaha guitar, but realised shortly afterwards that I’d tried this type of guitar and didn’t like the feel of it. felt a bit foolish but cancelled the order early the next morning. I g... See more

Rated 5 out of 5 stars

Andertons are a uk based independent music shop. That’s pretty rare these days so I’m happy to support them. Also they tick all the boxes for pricing, stock, choice and speed of service. The last thin... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,564)

1,871 reviews in the last 12 months

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Rated 5 out of 5 stars

I Have just received my new guitar

I Have just received my new Alvarez guitar which is wonderful to play, I only ordered it yesterday, amazing service. product description was absolutely on the money. so thank you!
Captain your crew did well.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

Brilliant. Could be even better.

Brilliant, great offer. There is always someone at the end of the phone to help. Andertons are my number 1 go-to for musical equipment.
Just a bit awkward about extending a warranty period for one of the things I ordered that I could not use/test until something else arrived from elsewhere. Thought they would extend it as it was a genuine request and my time was running out. Fortunately the other gadget arrived in time and everything worked well together.
Might be worth considering a bit of leniency for loyal customers. But maybe I was being a bit cheeky. John.

5 August 2026
Rated 4 out of 5 stars

Fast Customer service

I ordered an East Coast guitar however after placing the order I realised that I had ordered the wrong model. I emailed customer services straight away with my error and the following morning they replied and amended the order to the correct guitar.

5 August 2026
Rated 5 out of 5 stars

Simply the best

Very professional service from people who clearly enjoy what they do. Will definitely buy from Andertons again. Other music equipment retailers simply can’t compete. A first class order experience.

5 August 2026
Rated 5 out of 5 stars

Great team to deal with...very…

Great team to deal with...very professional and helpful with products...gave a good deal on two Taylor 224ce-k-dlx acoustic guitars....these will become friends for life...we'll done..tvm..recommend you to others...🥳🥳

4 August 2026
Rated 5 out of 5 stars

Awesome experience as usual!

A massive thanks to Chris and Paul in the gallery and the andertons team! I’ve been shopping there for over a decade and always had excellent service this time they really pulled out all the stops! I have arthritis and they worked really hard making sure I had picked the right neck etc…. I hadn’t actually intended on buying that day! But walked out with a PRS DGT which I’m absolutely in love with! Just the best service keep it up guys!

24 July 2026
Rated 4 out of 5 stars

GOOD - COULD BE BETTER

Andertons Music Co. sells good guitars. The service is also good, but the service seems kind of random. For example, the first guitar I bought from them was set up by a technician. The second guitar I bought was not. I felt the second guitar could have done with some basic setting up, e.g., the intonation, which would make the tuning a lot better than it is.

Still, the guitar arrived in good time. I would buy from Andertons again.

24 June 2026
Rated 5 out of 5 stars

Bass Boost!!

The item I required was in stock and I was able to check it out, with a short instruction from a member of the team, and was pleased with their recommendation.

29 July 2026

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