Ancestry.co.uk Reviews 

9,480
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,403 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very engaging for building detailed family trees, exploring historical records, and uncovering fascinating ancestral stories over time. Many people appreciate the helpful hints and DNA features that significantly assist in connecting with distant relatives and confirming historical accuracy. Some reviewers were not happy with the customer service, experiencing complete silence when trying to resolve billing questions and unexpected automatic subscription renewals. Others mentioned that recent website updates made navigation difficult, slowed down research, and introduced frustrating errors into shared family trees. People also noted that reaching out for a refund proved extremely challenging due to automated communication systems.

What people talk about most

User experience

Consumers find user experience to be ambiguous, reporting a mix of helpful features and frustrating hurdles.... See more

Product

Customers consistently note ambiguous experiences with product, often highlighting the vast databases and... See more

Website

Reviewers highlight ambiguous aspects of website functionality and design. Many consumers praise the platform... See more

Subscription

Customers had ambiguous experiences with subscription models, with many long-standing members expressing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The web-based version is much better to use than the app. Even using the web-based version there are problems with "frames" on Windows machines with less than a 14" display. The vertical scroll bar i... See more

Company replied

Rated 4 out of 5 stars

The most amazing thing about using Ancestry and the DNA test it offered was that I was able to discover a 100 year old family mystery - who my grandfather was! I was then able to build my family tree... See more

Company replied

Rated 4 out of 5 stars

Searching for details on your past in your family tree can be a great way to pass the time, and can become quite addictive so allocating time for research is a good thing. It can also become quite fru... See more

Rated 4 out of 5 stars

This is quite addictive, Researching my family and my husband's . It can be revealing. I would say you have to be careful and where possible double check when information has come from someone else... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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3.7

All reviews

(9,480)

1,343 reviews in the last 12 months

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Rated 3 out of 5 stars

Ancestry is a Solid [if Expensive] Place for Starting Research

Ancestry has many records available to help in your research, although it is at the more expensive end of the market [and many records are only available with additional subscriptions]. The continual pushing of AI is irritating, and Ancestry has a habit of introducing "improvements" without warning - and with no recourse to go back to previous formats. Ancestry is a good starting point, but for people just starting out on their research journey I would say be very wary of accepting "hints" and other people's trees without double checking the accuracy of them. I have found it to be less helpful in research than it was a few years ago and the help section is not very helpful - especially the AI bot! Personally, I think Ancestry is less of a market leader than it was a few years ago, and would consider a different site if it was easier to transfer all my research over.

13 August 2026
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Reply from Ancestry.co.uk

Thank you for your feedback, Joy. We appreciate your thoughts on pricing and site updates as we work to improve the experience. If you need any help navigating your account or tree transfer options, please don't hesitate to call us at 0-800-032-6469 for further assistance!

Rated 5 out of 5 stars

The information I needed was at my…

The information I needed was at my fingertips and I was able to confirm all the research my grandfather had done in the 1950s. I have been able to add more details and extend my family tree.

13 August 2026
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Reply from Ancestry.co.uk

It’s wonderful that you were able to build upon the research your grandfather started in the 1950s, Stephen! Thank you for letting us help continue your family’s story.

Rated 5 out of 5 stars

Expensive but very useful for family history research

I like the additional records that are added frequently, this helps when you get stuck when searching for fine details. I am researching booth mine and my wife's history and have uncovered some interesting and unexpected facts. I have reached some dead ends, in particular my great grandfather who went to America and has seemed to Vanish!
I like the boat records as they have proved useful for tracing my grandfathers travels.
I think the membership fees are a little expensive, especially when a lot of records require addition fees like Newspapers and Fold 3 for military records. It is a bit frustrating when the details are there but you cannot see it unless you paid extra!
Overall I am happy with my membership, I like the hints feature and the DNA matches.

13 August 2026
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Reply from Ancestry.co.uk

Thank you for sharing your detailed feedback, Geoffrey! Passenger lists can yield incredible breakthroughs. We hope you get a lead on your great-grandfather in America soon

Rated 4 out of 5 stars

it just does the job

it just does the job, full of new possibility's every month

11 August 2026
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Reply from Ancestry.co.uk

Thanks for the review, Graham! We're happy to hear you're enjoying discovering new possibilities every month. Happy researching!

Rated 5 out of 5 stars

I found my father

I had my DNA tested on Ancestry because I was trying to find who my father was. I was adopted and had already found my birth mother. She gave me details about my father; his name, age, ethnicity, but I just could not find him. I was about to give up and told myself that I would keep my subscription for one more month then that would be it. For my mental health, I had to give up my obsession to find him. Then, a few days later, up popped a match 2300cM with the same surname as my father. The rest, as they say, is history.

3 March 2026
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Reply from Ancestry.co.uk

What an extraordinary story, Moira! Thank you so much for sharing this with us. We are deeply moved to have played a part in helping you find your father!

Rated 4 out of 5 stars

If you have their names and a place name Ancestry will find them

Ancestry makes it fun to discover the names of your ancestors, the layout is easy to follow and if you hae heard a bit about your family it is very easy to go back hundreds of years. I have researched my own family and that of my husband. Both families are traceable back to the 1500s

12 August 2026
Unprompted review
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Reply from Ancestry.co.uk

Thank you for the lovely review, Cynthia! We're delighted that our platform made it easy and fun to trace both your and your husband’s family lines back to the 1500s.

Rated 5 out of 5 stars

Absorbing

I find it interesting to look at my ancestors and discover family members I never knew . I really found it so fascinating when I did my DNA

19 January 2026
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Reply from Ancestry.co.uk

Thanks for sharing this lovely review with us, Evelyn. We're delighted to hear that you are enjoying your experience using Ancestry to discover more about where your ancestors came from and who they were. We are so excited to see where else your research will take you!

Rated 5 out of 5 stars

It confirmed some of what I thought…

It confirmed some of what I thought about my heritage. I live in Canada and found it difficult to send a kit to my sister in the US. I ended up doing it through Amazon

12 August 2026
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Reply from Ancestry.co.uk

Thanks for stopping by, Moira. We're sorry for any frustration caused by the fact you were not able to send a kit to your sister in the US, from Canada. Due to the fact that our kits are shipped with a return label, the shipping and billing address needs to match on an order so that a kit with a Canadian shipping label is not sent to the US. This allows you to return your kit without any additional fees and prevents issues with customs. We hope this helps explain why it isn't possible to send a kit to a different country.

We're excited to hear that our test was able to confirm your heritage and want to wish you the very best of luck on your continued DNA journey.

Rated 5 out of 5 stars

If your name isn't Francis Crick ...

I have tried to use other sites where post marriage names take precedence over birth names. Save your sanity by taking Ancestry's line with this.

Unless you are a Nobel Prize winner for work on molecular biology, give thanks for Ancestry's high level DNA tools. Life is too short for attempts to understand what Haplogroup R-FTF92377 might mean.

12 August 2026
Rated 5 out of 5 stars

Consistently gives the best results

I've been a member of 4 different genealogy sites but Ancestry has consistently given me the best results as well as being easy to use, and integrates well with Family Tree Maker.

12 August 2026
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Reply from Ancestry.co.uk

We appreciate you sharing this lovely review with us, Peter. We're delighted to hear that you are enjoying your experience using Ancestry to research your family history and can't wait to see where else this journey will take you.

Rated 4 out of 5 stars

Issues I have

The hints help but can be confusing at times. I haven't got a clue how to read or understand my DNA.

12 August 2026
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Reply from Ancestry.co.uk

Thanks for your review, Roger! We appreciate your feedback. If you'd like help navigating your DNA results or clearing up confusing hints, please feel free to call our support team for guidance.

Rated 5 out of 5 stars

I love surprises.

Sometimes I get hints that when I follow them bring some surprises. I really love being able to trace my family. I have always been curious about family since young.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for sharing this lovely review with us, M! We're delighted to hear that you are having so much fun tracing your family history and can't wait to see what discoveries you'll make as you continue your research.

Rated 5 out of 5 stars

I was overwhelmed to discover I was…

I was overwhelmed to discover I was related to Royalty a few times! Your hints were great thank you!

1 March 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for sharing this review with us, Debbie. It's wonderful to hear that you have made some exciting discoveries and have found hints helpful. We wish you continued success with your research.

Rated 3 out of 5 stars

Can be very good but also frustrating

Can be very good but also frustrating. Shows hints you have to pay for. More must be done to establish a one price service

1 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for letting us know, Russell. We understand how subscription levels can be frustrating. Please give our support team a call at 0-800-032-6469 so we can clarify your options and assist you further.

Rated 5 out of 5 stars

Finding family

Being able to find family I did not know I had. When I started I had foir names on a piece of paper. Now I have around 25 A4 folders of information about my and my wiifes family. Not judt here in the uk but also in other countries.

12 August 2026
Rated 5 out of 5 stars

PASH ANCESTORS

I have discovered a lot about my ancestors which was totally unknown until I started my investigations.
Sadly I am unable to trace my PASH ancestors any earlier than a John Pash born in Honiton in 1738.
My ancestors started in Devon and then moved to London in about 1830 to run a Horse and Cab business.

13 August 2025

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