Ancestry.co.uk Reviews 

9,467
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,221 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform easy to search for ancestors, build family trees, and explore helpful DNA resources. People appreciate the vast amount of historical records available and the straightforward tools that make research engaging and enjoyable. However, some customers also noted frustrations regarding unexpected subscription renewals and difficulties reaching support when assistance was needed. Reviewers additionally mentioned that family history hints can occasionally be inaccurate, requiring careful cross-checking against other genealogy sources. A few users also experienced ongoing challenges with account management and complex navigation features on the website.

What people talk about most

User experience

Customers had ambiguous experiences with user_experience, noting both helpful features and significant... See more

Product

Reviewers highlight ambiguous aspects of product, showing both strong appreciation and significant... See more

Website

Users describe ambiguous interactions with the website, highlighting mixed experiences. On one hand,... See more

Subscription

Reviewers mention negative feedback about subscription, highlighting unexpected automatic renewals and... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more

Company replied

Rated 3 out of 5 stars

Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more

Company replied

Rated 3 out of 5 stars

Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more

Company replied

Rated 4 out of 5 stars

I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

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3.6

All reviews

(9,467)

1,328 reviews in the last 12 months

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Rated 5 out of 5 stars

Finding my Morher in Laws Grandparents…

Finding my Morher in Laws Grandparents marriage, not in Ireland, not in America but in Liverpool.

13 August 2025
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thanks for sharing this lovely review with us, Annamarie. We're delighted to hear that you managed to find your mother-in-laws grandparents in Liverpool! It sounds like you had quite the search to find them but it sounds like this has helped solve a family mystery which must be very satisfying. We wish you continued success with your research!

Rated 5 out of 5 stars

Ancestry - User Friendly

I find Ancestry the most user friendly of the available family history sites.
I have been researching for over 5 years now and have gained insight into my family going back generations.
Although I have taken the DNA test, it has not, as yet found anybody I have been looking for.

12 August 2026
Rated 5 out of 5 stars

Finding my ancestors & their history

Providing DNA results, access to official records & also to other peoples' family trees.
Families live during history, so going back in time you'll find adopted children, illegitimate children (sometimes their father is named, as mum was probably in service working for families (census records) or e.g. she met men on temporary employment in her area), as well as many more legitimate ones.
Also those parents who remarried upon the death of their other married one - so you'll find some children become stepchildren. You will find men who fought & survived, or were wounded or some even sadly died in battles & which battles they were.
Also which part of your ancestral family emigrated & to where!
Also you'll find families that had common Christian & family surnames that were passed down to the next generation - so you will need to check their dob times & places on the Ancestry records. Further research can also give you causes of deaths e.g. cholera, scarlet fever, polio etc. before official vaccinations came in & from epidemics in some cases!! Not all dobs & census records were recorded/kept from the early days,& some church records were lost.
Researching Family History can inspire you to go hunting to the areas your forbears came from, so you find their graves, the areas they lived in & it's history. Just enjoy yourself doing your family history even if it takes some time as it's Your Family that's important to you & Ancestry can help you do it.

1 January 2026
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Reply from Ancestry.co.uk

Thank you so much for sharing your journey, Alison! We’re thrilled to hear how much insight you’ve gained about your ancestors through records and DNA.

Rated 4 out of 5 stars

The wonders of Ancestry

Ancestry offer a good product which is continually improving BUT the major issue for me is DNA Matches. Don't join Ancestry expecting everything to unfold without effort - many who have taken DNA tests either have no tree; do not link their result to a tree or they do not respond when you try to contact them - which is VERY frustrating.
Additionally you may find trees that are relevant to your research BUT very often they are full of mistakes - because they have not checked against primary sources.
Beware of trees taking you back centuries - very often they are fanciful, to put it mildly!
Enjoy Ancestry - I do, BUT it is not a magic bullet!

12 August 2026
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Reply from Ancestry.co.uk

Thank you for your honest feedback and advice for fellow researchers! We understand how frustrating it can be when matches don't link trees or respond. We hope you'll find our support article (listed below) helpful for your research, and we appreciate you taking the time to let us know!

https://bit.ly/3ZLzuz7

Rated 4 out of 5 stars

Don't always follow hints as sometimes…

Don't always follow hints as sometimes can lead to the wrong ancestor, but can also be helpful, to find children of ancestors.
Not linked DNA as yet, find it a little confusing

13 August 2026
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Reply from Ancestry.co.uk

Thanks for the great tip on double-checking hints, Karen! DNA results can definitely feel overwhelming at first. We have a support article that can help with this here: https://bit.ly/4qvvSwu

Rated 5 out of 5 stars

I have been with Ancestry for several years…

I have been with Ancestry for several years and have found so many Ancestors that I never knew I had. I had to start from the very beginning as both my parents and grandparents had passed away. I had little information of my own but with the help of Ancestry together with many hints I have been able to build a substantial tree back to my 14th great grand parents and so much more.

13 August 2026
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Reply from Ancestry.co.uk

Going all the way back to your 14th great-grandparents is incredible! Thank you for letting us be part of your genealogy journey.

Rated 5 out of 5 stars

DNA gives surprising results

Fascinating results from DNA matching. Well know in my family that a g grandfather was born "out of wedlock" (quote from family papers) but a local man stepped up and married our pregnant gg greatmother. I thought we'd never find the missing gg grandfather but DNA shows close matches with the descendants of the brothers of the supposedly unrelated local man. So he may not be our gg grandfather but one of his family is.

13 August 2026
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Reply from Ancestry.co.uk

What a fascinating discovery, Joanna! It’s amazing how DNA matches can help solve long-standing family mysteries.

Rated 3 out of 5 stars

Ancestry is a Solid [if Expensive] Place for Starting Research

Ancestry has many records available to help in your research, although it is at the more expensive end of the market [and many records are only available with additional subscriptions]. The continual pushing of AI is irritating, and Ancestry has a habit of introducing "improvements" without warning - and with no recourse to go back to previous formats. Ancestry is a good starting point, but for people just starting out on their research journey I would say be very wary of accepting "hints" and other people's trees without double checking the accuracy of them. I have found it to be less helpful in research than it was a few years ago and the help section is not very helpful - especially the AI bot! Personally, I think Ancestry is less of a market leader than it was a few years ago, and would consider a different site if it was easier to transfer all my research over.

13 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for your feedback, Joy. We appreciate your thoughts on pricing and site updates as we work to improve the experience. If you need any help navigating your account or tree transfer options, please don't hesitate to call us at 0-800-032-6469 for further assistance!

Rated 5 out of 5 stars

The information I needed was at my…

The information I needed was at my fingertips and I was able to confirm all the research my grandfather had done in the 1950s. I have been able to add more details and extend my family tree.

13 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

It’s wonderful that you were able to build upon the research your grandfather started in the 1950s, Stephen! Thank you for letting us help continue your family’s story.

Rated 5 out of 5 stars

Expensive but very useful for family history research

I like the additional records that are added frequently, this helps when you get stuck when searching for fine details. I am researching booth mine and my wife's history and have uncovered some interesting and unexpected facts. I have reached some dead ends, in particular my great grandfather who went to America and has seemed to Vanish!
I like the boat records as they have proved useful for tracing my grandfathers travels.
I think the membership fees are a little expensive, especially when a lot of records require addition fees like Newspapers and Fold 3 for military records. It is a bit frustrating when the details are there but you cannot see it unless you paid extra!
Overall I am happy with my membership, I like the hints feature and the DNA matches.

13 August 2026
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Reply from Ancestry.co.uk

Thank you for sharing your detailed feedback, Geoffrey! Passenger lists can yield incredible breakthroughs. We hope you get a lead on your great-grandfather in America soon

Rated 4 out of 5 stars

it just does the job

it just does the job, full of new possibility's every month

11 August 2026
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Reply from Ancestry.co.uk

Thanks for the review, Graham! We're happy to hear you're enjoying discovering new possibilities every month. Happy researching!

Rated 5 out of 5 stars

I found my father

I had my DNA tested on Ancestry because I was trying to find who my father was. I was adopted and had already found my birth mother. She gave me details about my father; his name, age, ethnicity, but I just could not find him. I was about to give up and told myself that I would keep my subscription for one more month then that would be it. For my mental health, I had to give up my obsession to find him. Then, a few days later, up popped a match 2300cM with the same surname as my father. The rest, as they say, is history.

3 March 2026
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Reply from Ancestry.co.uk

What an extraordinary story, Moira! Thank you so much for sharing this with us. We are deeply moved to have played a part in helping you find your father!

Rated 4 out of 5 stars

If you have their names and a place name Ancestry will find them

Ancestry makes it fun to discover the names of your ancestors, the layout is easy to follow and if you hae heard a bit about your family it is very easy to go back hundreds of years. I have researched my own family and that of my husband. Both families are traceable back to the 1500s

12 August 2026
Unprompted review
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Reply from Ancestry.co.uk

Thank you for the lovely review, Cynthia! We're delighted that our platform made it easy and fun to trace both your and your husband’s family lines back to the 1500s.

Rated 5 out of 5 stars

Absorbing

I find it interesting to look at my ancestors and discover family members I never knew . I really found it so fascinating when I did my DNA

19 January 2026
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Reply from Ancestry.co.uk

Thanks for sharing this lovely review with us, Evelyn. We're delighted to hear that you are enjoying your experience using Ancestry to discover more about where your ancestors came from and who they were. We are so excited to see where else your research will take you!

Rated 5 out of 5 stars

It confirmed some of what I thought…

It confirmed some of what I thought about my heritage. I live in Canada and found it difficult to send a kit to my sister in the US. I ended up doing it through Amazon

12 August 2026
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Reply from Ancestry.co.uk

Thanks for stopping by, Moira. We're sorry for any frustration caused by the fact you were not able to send a kit to your sister in the US, from Canada. Due to the fact that our kits are shipped with a return label, the shipping and billing address needs to match on an order so that a kit with a Canadian shipping label is not sent to the US. This allows you to return your kit without any additional fees and prevents issues with customs. We hope this helps explain why it isn't possible to send a kit to a different country.

We're excited to hear that our test was able to confirm your heritage and want to wish you the very best of luck on your continued DNA journey.

Rated 5 out of 5 stars

If your name isn't Francis Crick ...

I have tried to use other sites where post marriage names take precedence over birth names. Save your sanity by taking Ancestry's line with this.

Unless you are a Nobel Prize winner for work on molecular biology, give thanks for Ancestry's high level DNA tools. Life is too short for attempts to understand what Haplogroup R-FTF92377 might mean.

12 August 2026
Rated 5 out of 5 stars

Consistently gives the best results

I've been a member of 4 different genealogy sites but Ancestry has consistently given me the best results as well as being easy to use, and integrates well with Family Tree Maker.

12 August 2026
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Reply from Ancestry.co.uk

We appreciate you sharing this lovely review with us, Peter. We're delighted to hear that you are enjoying your experience using Ancestry to research your family history and can't wait to see where else this journey will take you.

Rated 4 out of 5 stars

Issues I have

The hints help but can be confusing at times. I haven't got a clue how to read or understand my DNA.

12 August 2026
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Reply from Ancestry.co.uk

Thanks for your review, Roger! We appreciate your feedback. If you'd like help navigating your DNA results or clearing up confusing hints, please feel free to call our support team for guidance.

Rated 5 out of 5 stars

I love surprises.

Sometimes I get hints that when I follow them bring some surprises. I really love being able to trace my family. I have always been curious about family since young.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for sharing this lovely review with us, M! We're delighted to hear that you are having so much fun tracing your family history and can't wait to see what discoveries you'll make as you continue your research.

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