Ancestry.co.uk Reviews 

9,476
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,395 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform to be a wonderful resource for tracing family history, discovering unexpected relatives, and successfully building a detailed family tree. People deeply appreciate receiving helpful hints, exploring extensive record collections, and uncovering fascinating DNA matching results that make family discoveries possible. However, some customers also noted frustrating challenges with unexpected automatic membership renewals and great difficulty in reaching customer support for prompt assistance. A few other people additionally felt that recent website updates, cluttered layouts, and navigation changes made the platform much less stable and harder to use.

What people talk about most

User experience

Consumers find user experience to be ambiguous, reporting a mix of helpful features and frustrating hurdles.... See more

Product

Customers consistently note ambiguous experiences with product, often highlighting the vast databases and... See more

Website

Reviewers highlight ambiguous aspects of website functionality and design. Many consumers praise the platform... See more

Subscription

Customers had ambiguous experiences with subscription models, with many long-standing members expressing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ancestry provides a very good set of tools to get you going. Be warned, though, that the hints are just that, they do not always belong to your tree . You need to dig deep , sometimes, to get an accu... See more

Company replied

Rated 4 out of 5 stars

Searching for details on your past in your family tree can be a great way to pass the time, and can become quite addictive so allocating time for research is a good thing. It can also become quite fru... See more

Rated 4 out of 5 stars

prepare for a journey back in time, not everything is a bed of roses, there will be nice things and bad things, so , unless you are prepared for some shocking details, don't dip your toes into the wat... See more

Company replied

Rated 4 out of 5 stars

The web-based version is much better to use than the app. Even using the web-based version there are problems with "frames" on Windows machines with less than a 14" display. The vertical scroll bar i... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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3.7

All reviews

(9,476)

1,336 reviews in the last 12 months

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Rated 3 out of 5 stars

Be cautious.

This website is interesting but unfortunately a lot of the information comes from other members who don't always verify where their information comes from. Family history is not just sitting in front of a screen at home, there's more to it than that.

8 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for sharing your thoughts, James. We always encourage verifying member-submitted information with primary historical records, and we appreciate your reminder to fellow researchers! If you ever need help finding official records, feel free to give our support team a call at 0-800-032-6469.

Rated 3 out of 5 stars

We are a local family Derbyshire and…

We are a local family Derbyshire and Cheshire for many generations which I know for a fact yet my DNI shows the midlands my great grandmother was Scottish I have seen my DNI once but now it won’t come up all I get is register your sample which I did when I posted it

24 June 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Jane, we’re sorry to hear about the issue with viewing your DNA results and registration prompt. Please give our customer support team a call at 0-800-032-6469 so we can locate your registered sample and help you view your full results!

Rated 5 out of 5 stars

I joined Ancestry a few years ago after…

I joined Ancestry a few years ago after having DNA tests conducted for myself and my wife, which has thrown up lots of connections for me to delve into. It has also helped me to find my father-in-law's birth mother because he was adopted - you never think to ask your parents about these things when they're alive! More or less every day I have a search into our family trees to find out a little bit more - all fascinating stuff!

12 August 2026
Rated 5 out of 5 stars

Ancestry is the best site for…

Ancestry is the best site for discovering your family history. It has a massive database of records & a vast number of users both of which are crucial in building a thorough family tree. Their DNA ethnicity analysis has proved to be very accurate for my 3 siblings, my son & myself. I have used other websites but Ancestry is my preferred option.

12 August 2026
Rated 5 out of 5 stars

Ancestry is so easy to navigate

Ancestry is so easy to navigate. I find the pro tools really helpful to see where mistakes have been made. I really love building my tree and the hints are so helpful. I have a long way to go in learning where to research certain things but Ancestry always points me in the right direction

12 August 2026
Rated 4 out of 5 stars

My Research

Good Company with lots of answers for my research.

11 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for this wonderful review, Michael! We're so glad that we can be part of your Ancestry journey!

Rated 4 out of 5 stars

My New family

Having found out that my father was not my biological dad but my DNA found my biological father who new about me ut was an American airforce,e lives in Immingham Alabana,II have half sister and brother and a very extended family,My sister watsap me almost every day,my father is 87, they have embraced me, it been a wonderful experience,,

14 September 2025
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Mrs Burton, thank you for sharing your incredible journey! Connecting with your biological father, half-siblings, and extended family is what makes genetic genealogy so special. We are so thrilled to hear how wonderful and welcoming this experience has been for you!

Rated 5 out of 5 stars

THE FULL SPECTRUM OF LIFE

The good stories are easy to find but the really interesting ones, the skeletons in the cupboard, that our parents and grandparents tried to hide from us are difficult to discover.
Ancestry made such discoveries possible.
The truth, the reality emerged.
For example, yes, my paternal grandfather did spend his childhood in a Workhouse and, much later, some months in prison for theft. Life has many facets: Ancestry can highlight the spectrum of life.

12 August 2026
Rated 4 out of 5 stars

Mostly a great experience

Mostly a great experience. I find the hints are a great help and like to use Pro Tools to see where most of my hints are. Some of the hints are completely unrelated and can also be for a different person in the same tree.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Mrs Carter, thank you for the 4-star review! It’s wonderful to hear that Pro Tools and hints are supporting your research. We appreciate your honest feedback regarding occasional mismatched hints. We'll continue working to refine our hint accuracy. Happy searching!

Rated 3 out of 5 stars

Unfortunately the AI keeps bringing…

Unfortunately the AI keeps bringing back wrong ancestors that look incredibly correct. I have now started to see so many trees that are wrong where people are simply trusting AI to give them the correct information rather than investigating it;

10 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for bringing this to our attention, S. We always encourage our members to verify hints and member trees with historical records. If you'd like any help reviewing hints or navigating your tree settings, please feel free to give our support team a call at 0-800-032-6469!

Rated 5 out of 5 stars

Since being on ancestry

Since being on ancestry, I've found out so much on my parents family. Found family and been in contact with them. Done my Dna, which really helps finding more family love looking at the history of everyone, homes they lived in, places they were buried. Looking at where they were born. It's a great journey.

25 August 2025
Rated 1 out of 5 stars

None return of my DNA test

I sent my saliva sample on the 15th June J3F-3G2Z-4D2S and I have yet to receive a result

15 June 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We're sorry to hear that you haven't heard back yet, Terry! You can find instructions for how to check the status of your sample here: https://support.ancestry.com/s/article/AncestryDNA-Test-Status?language=en_US

Additionally, if you'd like to reach out to our support team, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience!

https://support.ancestry.com/s/contactsupport?language=en_US

Rated 5 out of 5 stars

Always very pleased with your service

Always very pleased with your service. Generally, I can cope with the 'hints' but often feel overwhelmed with the number of them! Made some good discoveries though. Got a DNA test for my wife which proved who her maternal grandfather really was. She was very pleased with that!

12 August 2026
Rated 5 out of 5 stars

My family

Ancestry has allowed me to find out in detail the past lives of my family. The information I have gathered has given me an insight of where my ancestors lived, their jobs, their relationships and in some cases how they excelled and contributed to society.

12 August 2026
Rated 5 out of 5 stars

From unknown acorns the tree has grown

I've been with ancestry for 6 years now and while the journey has been difficult at times I feel I have a good framework on my paternal and maternal sides. With no parents, aunts or uncles to draw on the journey has been eye opening with the help of census information etc. The hints system has helped solve some discrepancies along with the release of new records. The ability to share and contact other family tree owners is also very useful, as one kind person commented on a wrong date for a relative on my maternal side and with the new date I was able to remove that brick wall. That kind person also happens to be a half cousin as confirmed from my recent dna results. I found out I had a first cousin on my paternal side during a recent cross referencing of the family tree and my dna results put him at the very top of my living ancestors - we are due to meet up soon. Famous ancestors being flagged up by ancestry have been a revelation and, apart from being quite exciting, put a whole different aspect in to how the families have developed over time. I have been surprised at the number of cousins that are out there and their global spread and this is more impetus to carry on and engage my children and their children with the information.

10 August 2026
Rated 3 out of 5 stars

Too many irrelevant hint

Available databases are excellent but the AI generated hints are not great - I've been getting suggestions of census matches for after people were dead and it seems to think Patrick and Peter are the same name. Where there are twins in my family tree the hints appear on the wrong one even though the christian names are not similar.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi MulkeenS, thank you for sharing your feedback with us! We appreciate you highlighting our databases, and we understand how frustrating it can be when hints suggest inaccurate details, like post-death census records or mix-ups with similar names and twins. Hints are generated algorithmically as starting points for research, but you can help refine system suggestions by ignoring inaccurate hints, which helps in creating more accurate hints in the future. Thank you again for your valuable input as we work to improve accuracy!

Rated 2 out of 5 stars

My Ancestry review

I have been on Ancestry for over 20 years. But I am considering moving to another F.H. site. IMO the system developers appear to be too obsessed with making changes, just for change sake. These changes do not appear to have made the site any more stable and have caused functionality to be lost. Its real shame as it used to be brilliant.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you so much for being a member of our community for over 20 years, Patricia! We understand how frustrating site updates can be when they disrupt familiar tools and workflows that you have relied on for years. Our development team constantly tests site updates to improve overall performance, but we genuinely value long-time members' perspectives when changes feel counterproductive. If you would like to submit some feedback on what specific changes are causing you trouble, you can do so through the following link: https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry

Rated 1 out of 5 stars

Please stop reminding me my daughter is dead

Fed up of Ancestry sending me ‘Hints’ regarding my daughter who sadly died in 2021.
I do not need to be reminded of her birth, marriage or death and I have messaged Ancestry more than once asking them not to send these ‘Hints’ which are upsetting and in my opinion heartless.
There must be some way these hints can be disregarded when I have particularly requested this.
It spoils my enjoyment of family history, many of my ancestors lost children but I’m sure others will agree that I certainly do NOT need a reminder.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We are so deeply sorry for the pain and distress these record notifications have caused you, Carol. We completely understand how upsetting it is to receive automated reminders about your daughter, and we want to help prevent this from continuing. While hints are generated automatically whenever public records match family members in your tree, you can turn off notification emails for tree hints entirely by going to your Account Settings under Communication Preferences. Additionally, within your tree settings, you can mark specific individuals or adjust tree privacy preferences to help stop active hint generation for a profile, or choose to ignore hints on individual records so they do not appear again.

Please reach out to our support team directly with your account details or tree name so we can look into your profile, guide you through these settings, and assist you further. We've linked our contact details below. We genuinely appreciate you bringing this to our attention.

https://support.ancestry.com/s/contactsupport?language=en_US

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