Ancestry.co.uk Reviews 

9,411
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,221 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform easy to search for ancestors, build family trees, and explore helpful DNA resources. People appreciate the vast amount of historical records available and the straightforward tools that make research engaging and enjoyable. However, some customers also noted frustrations regarding unexpected subscription renewals and difficulties reaching support when assistance was needed. Reviewers additionally mentioned that family history hints can occasionally be inaccurate, requiring careful cross-checking against other genealogy sources. A few users also experienced ongoing challenges with account management and complex navigation features on the website.

What people talk about most

User experience

Customers had ambiguous experiences with user_experience, noting both helpful features and significant... See more

Product

Reviewers highlight ambiguous aspects of product, showing both strong appreciation and significant... See more

Website

Users describe ambiguous interactions with the website, highlighting mixed experiences. On one hand,... See more

Subscription

Reviewers mention negative feedback about subscription, highlighting unexpected automatic renewals and... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide division in their experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more

Company replied

Rated 3 out of 5 stars

Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more

Company replied

Rated 3 out of 5 stars

Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more

Company replied

Rated 4 out of 5 stars

I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


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3.6

Average

TrustScore 3.5 out of 5

9K reviews

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3.6

All reviews

(9,411)

1,149 reviews in the last 12 months

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Rated 4 out of 5 stars

My New family

Having found out that my father was not my biological dad but my DNA found my biological father who new about me ut was an American airforce,e lives in Immingham Alabana,II have half sister and brother and a very extended family,My sister watsap me almost every day,my father is 87, they have embraced me, it been a wonderful experience,,

14 September 2025
Rated 5 out of 5 stars

THE FULL SPECTRUM OF LIFE

The good stories are easy to find but the really interesting ones, the skeletons in the cupboard, that our parents and grandparents tried to hide from us are difficult to discover.
Ancestry made such discoveries possible.
The truth, the reality emerged.
For example, yes, my paternal grandfather did spend his childhood in a Workhouse and, much later, some months in prison for theft. Life has many facets: Ancestry can highlight the spectrum of life.

12 August 2026
Rated 4 out of 5 stars

Mostly a great experience

Mostly a great experience. I find the hints are a great help and like to use Pro Tools to see where most of my hints are. Some of the hints are completely unrelated and can also be for a different person in the same tree.

12 August 2026
Rated 3 out of 5 stars

Unfortunately the AI keeps bringing…

Unfortunately the AI keeps bringing back wrong ancestors that look incredibly correct. I have now started to see so many trees that are wrong where people are simply trusting AI to give them the correct information rather than investigating it;

10 August 2026
Rated 5 out of 5 stars

Since being on ancestry

Since being on ancestry, I've found out so much on my parents family. Found family and been in contact with them. Done my Dna, which really helps finding more family love looking at the history of everyone, homes they lived in, places they were buried. Looking at where they were born. It's a great journey.

25 August 2025
Rated 1 out of 5 stars

None return of my DNA test

I sent my saliva sample on the 15th June J3F-3G2Z-4D2S and I have yet to receive a result

15 June 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We're sorry to hear that you haven't heard back yet, Terry! You can find instructions for how to check the status of your sample here: https://support.ancestry.com/s/article/AncestryDNA-Test-Status?language=en_US

Additionally, if you'd like to reach out to our support team, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience!

https://support.ancestry.com/s/contactsupport?language=en_US

Rated 5 out of 5 stars

Always very pleased with your service

Always very pleased with your service. Generally, I can cope with the 'hints' but often feel overwhelmed with the number of them! Made some good discoveries though. Got a DNA test for my wife which proved who her maternal grandfather really was. She was very pleased with that!

12 August 2026
Rated 5 out of 5 stars

My family

Ancestry has allowed me to find out in detail the past lives of my family. The information I have gathered has given me an insight of where my ancestors lived, their jobs, their relationships and in some cases how they excelled and contributed to society.

12 August 2026
Rated 5 out of 5 stars

From unknown acorns the tree has grown

I've been with ancestry for 6 years now and while the journey has been difficult at times I feel I have a good framework on my paternal and maternal sides. With no parents, aunts or uncles to draw on the journey has been eye opening with the help of census information etc. The hints system has helped solve some discrepancies along with the release of new records. The ability to share and contact other family tree owners is also very useful, as one kind person commented on a wrong date for a relative on my maternal side and with the new date I was able to remove that brick wall. That kind person also happens to be a half cousin as confirmed from my recent dna results. I found out I had a first cousin on my paternal side during a recent cross referencing of the family tree and my dna results put him at the very top of my living ancestors - we are due to meet up soon. Famous ancestors being flagged up by ancestry have been a revelation and, apart from being quite exciting, put a whole different aspect in to how the families have developed over time. I have been surprised at the number of cousins that are out there and their global spread and this is more impetus to carry on and engage my children and their children with the information.

10 August 2026
Rated 3 out of 5 stars

Too many irrelevant hint

Available databases are excellent but the AI generated hints are not great - I've been getting suggestions of census matches for after people were dead and it seems to think Patrick and Peter are the same name. Where there are twins in my family tree the hints appear on the wrong one even though the christian names are not similar.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi MulkeenS, thank you for sharing your feedback with us! We appreciate you highlighting our databases, and we understand how frustrating it can be when hints suggest inaccurate details, like post-death census records or mix-ups with similar names and twins. Hints are generated algorithmically as starting points for research, but you can help refine system suggestions by ignoring inaccurate hints, which helps in creating more accurate hints in the future. Thank you again for your valuable input as we work to improve accuracy!

Rated 2 out of 5 stars

My Ancestry review

I have been on Ancestry for over 20 years. But I am considering moving to another F.H. site. IMO the system developers appear to be too obsessed with making changes, just for change sake. These changes do not appear to have made the site any more stable and have caused functionality to be lost. Its real shame as it used to be brilliant.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you so much for being a member of our community for over 20 years, Patricia! We understand how frustrating site updates can be when they disrupt familiar tools and workflows that you have relied on for years. Our development team constantly tests site updates to improve overall performance, but we genuinely value long-time members' perspectives when changes feel counterproductive. If you would like to submit some feedback on what specific changes are causing you trouble, you can do so through the following link: https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry

Rated 1 out of 5 stars

Please stop reminding me my daughter is dead

Fed up of Ancestry sending me ‘Hints’ regarding my daughter who sadly died in 2021.
I do not need to be reminded of her birth, marriage or death and I have messaged Ancestry more than once asking them not to send these ‘Hints’ which are upsetting and in my opinion heartless.
There must be some way these hints can be disregarded when I have particularly requested this.
It spoils my enjoyment of family history, many of my ancestors lost children but I’m sure others will agree that I certainly do NOT need a reminder.

12 August 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

We are so deeply sorry for the pain and distress these record notifications have caused you, Carol. We completely understand how upsetting it is to receive automated reminders about your daughter, and we want to help prevent this from continuing. While hints are generated automatically whenever public records match family members in your tree, you can turn off notification emails for tree hints entirely by going to your Account Settings under Communication Preferences. Additionally, within your tree settings, you can mark specific individuals or adjust tree privacy preferences to help stop active hint generation for a profile, or choose to ignore hints on individual records so they do not appear again.

Please reach out to our support team directly with your account details or tree name so we can look into your profile, guide you through these settings, and assist you further. We've linked our contact details below. We genuinely appreciate you bringing this to our attention.

https://support.ancestry.com/s/contactsupport?language=en_US

Rated 5 out of 5 stars

How things might have been.

Building on my initial research at Taunton Records Office, I used Ancestry.Co.Uk and Newspapers.com to trace my paternal line back to my 4th great grandmother who was transported to Sydney, Australia! She left behind 3 children, the baby being my 3rd gt grandmother.
One of my daughters lives in Sidney, and her research soon revealed positive outcomes. More children were born after she'd done her time. The females went on to marry significant men in the development and infrastructure of Sydney. Consequently, much is written about them, providing a fascinating insight into their lives.
As is the way, as we are descendants of the baby left behind, no riches, land or status passed our way.

12 August 2026
Rated 3 out of 5 stars

Change for the sake of change

I have been a member now for over 15 years. Each time there is an update to the site it seems to make researching more difficult and less user friendly. They seem to change things for the sake of change, usually for the worse in my experience.
There are so many errors in people's trees which the system then promotes as hints, so perpetuating errors.
Ditch the AI and leave humans to do their own research with the good set of proper records available.

7 July 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hi Liz, thank you for being a loyal member of Ancestry for over 15 years and for sharing your honest feedback with us. We understand how frustrating it is when site updates feel like they disrupt familiar research workflows or make navigation more difficult. Hints are generated algorithmically as starting points for research, but we agree that human verification using official primary records is essential to building an accurate tree. If you'd like to send us some feedback on any particular page layouts or tools that you feel are counterproductive to your research, you can do so through the following link: https://support.ancestry.co.uk/s/article/Providing-Feedback-About-Ancestry

Rated 4 out of 5 stars

Available documentation y

There seems to be more information available in the form of documentation. I can then use it to research the background of ancestors and build a more detailed picture of their lives. Eg. Irish tenancy valuation reports.

11 August 2026
Rated 4 out of 5 stars

A couple of years ago it would have…

A couple of years ago it would have been 5 stars but not now as the website modifications make things more complicated and things I used to have included now have to be paid for which makes my research less affordable. One thing that would be useful is missing, a function to return to the top of a page at just a click. I was thrilled with my initial DNA report as it fitted well with my family tree but updates I've received in some cases bear no likeness to my knowledge of my roots .No way do I have roots in Eastern England or the north.I loved Ancestry when I first subscribed but don't find it as loveable as I did any more. Sorry but I am being honest and as an oap with limited income don't find it good value for money as much as it was. Sometimes a backward move is an improvement.

12 August 2026

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