American Vintage Reviews 

RETURNS ARE STRICTLY TO FRANCE! They are not flexible on this. Also customer service is blunt, curt, and unhelpful. They don't care about you!! (and I get the feeling they want you to know it)

I know their clothes from the stores and ordered some shirts online. They didn’t fit well, and the return was out of pocket, to a standard NO other company has today. Not only was there no pre-prepared label or proper instructions, but I had to pay customs (and muddled that, because it’s not the most straight forward thing in the world). This is the worst customer service ever, and really never never buy anything from them online.

I would put a negative star if possible. I bought a size small coat, it was so huge that 3 people could fit into it. The return charge and customs charge that they require you to pay is absolutely ridiculous. DEFINITELY NEVER BUY ANYTHING FROM THEM.

woah these reviews are bad, the stuff i got was insanely good quality, pricey but worth it

I love american vintage but they are the WORST at customer service. I've ordered a jumpsuit which fits poorly and i'm now out of pocket for returning it as the customs charge needs to be paid by the customer. I wouldn't mind so much if I then had that credited when I re-order a different size but they don't. This means they make money on returns as they can claim a refund on their customs into the UK but we can't as customers. Really really poor service. I won't order from them again.

Terrible experience. Bought online, waiting 10 working days, chased delivery. Told it was a UPS problem. After 3 weeks no delivery or update. Now claiming with credit card company for none delivery. Customer service not interested, appalling online experience.

AVOID! Really wish I had read reviews here before buying. Bought a coat for £140 which looked lovely online. Arrived completely crumpled, poor quality, sits terribly. I am so disappointed and horrified that I have to courier this back to France to return at my own expense. Horrible service!

I bought a pants from them 20 October at around 12.00 o’clock. The 21. October 12.40 o’clock the ups guy called and said he had a package for me. In Norway this is super fast deliver🤩! I love my pants and Im super happy with the fast delivery! Will totally buy again.

DO NOT BUY ONLINE IF IN UK. I was really disappointed with the quality and decided to send back three tops. There are no free returns so I had to pay tracked to France which cost an arm and a leg only to find two weeks later the parcel had made it's way back to me!!! Still no return. Never ever again

Received half of the items I’ve ordered, the two most expensive items were missing. I’ve send them 2 emails about the missing items but never heard anything back.

Extremely poor customer service ! They don’t let you to return the product (in the era of European customer service seems just impossible).
Don’t buy in this shop unless you like the item 100%. I have been shopping in the la roca village close to Barcelona. Coming back home with too big top very very disappointed. They have offered me ticket worth €130
For the future shopping however they don’t offer online postage to United Kingdom which does not make sense in my case obviously. Ladies working at this shop are rude in addition and they have no idea how to deal with clients.

Don’t order online from them!
Costumer service extremely poor!
Everything is on your expense: £10 for delivery and the courier for the return is on you! Procedures for the returns unclear…seems they want you to keep the item and not refund

I visited the store in Soho, New York where I bought on T-shirt. The price tag had $65 but when I went at the till, they told me $80. Since I was in a hurry and wanted the t-shirt for a gift I bought it. When I asked why the difference, their response was because they forgot to update the tag but all t-shirts had the same price when I was looking at them. Very poor customer Support as they never informed me about this until after I realised it.

Very bad customer service and return policy. I received a wrong item and it’s been 3 weeks since I’m trying to return it.
Is there any improvement planned on your roadmap?

My husband bought me a very pretty looking jersey for Christmas however it was quite scratchy and quite expensive so we returned it. Unfortunately the store policy is no refunds so you get a credit note which I then went on to spend half of on a new jersey made from different fabric. The fabric is polyamide, acrylic, elastase and maybe a small percentage of wool. I have worn it about four or five times, washed it once and the quality of the fabric is awful it and it just still looks terrible. I have tried to de-bobble it but to little affect. I would try to avoid their goods as they are poor value for money

I purchased a pair of jeans three months ago they have completely fallen apart! wholes on all the belt loops and also the corners of the back pockets. i put them into wash following the directions to wash at 40 degrees and they came out with a huge rip from the back pocket down the leg. When I contacted customer service they said there was nothing to be done and they were closing the complaint! Honestly shocked at the poor quality of the clothes and also at the poor level customer service. A pair of £130 jeans should last years not three months!

I love the store and its products. I shop at American Vintage in South of France and staff are pleasant and so on. However, a heads up on a textile fault on one of their T-shirt styles. Its the fabric that has a bit of a soft brushed finish. Its the perfect style t-shirt with the perfect neck but after my 3rd purchase of the long sleeve version... where all of them ended up with small holes after a month at the front on the bottom. I thought this was my fault until yesterday I went online to discover these tiny holes on a lot of t-shirts are happening and it is the fabric itself. It does not hold up to any rubs on belts or even snaps on jeans. This seems to apply to a number of purchases by people but I have been thinking all along it is something I have done. I now have 3 long sleeved AM T-shirts that I can only wear when the bottom does not show. :(

I bought a sweater at the American Vintage shop on the Kings Road in London. After one wear I noticed the woollen fabric on the cuffs and down the front were pilling (where knots appear on the pile). The label describes the garment is “delicate”. The label goes on to describe the fabric as “noble” and requires special care. As far as I can see this means don’t wear it unless you want it to look scruffy after a wear or two. I visited the store to complain and was told to come back when the manager we in the following week. This item was not cheap. I won’t be shopping there again.

Reported to Trading Standards after 2.5 months of calls, emails and letters in which they acknowledged they had received the defective product that I had returned (no easy process in itself) and said I'd receive me a refund, but never delivered. Only refunded me after threatening legal action.

Avoid - proper pirates.

Terrible customer service! Do not shop online if you need to return an item, not only do you have to pay for the return but also taxes, which they don not tell you about when you do the return form! A shock to me when my parcel was returned to me as the taxes were not paid, and when I asked American Vintage about it their answer is that it is up to the customer pay the tax. Which makes absolutely no sense! They really shouldn't be allowed to sell online in the UK if they operate in this way. No transparency and causing stress and the inconvenience to their customers. Worst online shopping experience ever! Please stay away, be warned!