American Vintage Reviews 

Absolutely shocking
I have no idea how this store is trading online in the UK
TRADING STANDARDS have been informed
DO NOT BUY FROM THIS STORE. 6 weeks later the parcel never arrived - as stated on UPS tracking - they still will not refund - I need to jump through hoops of an investigation!!!!!

Absolutely garbage return policy. Will Never shop here again.

Horrendous e-commerce experience. Spent £14 returning a coat to France that didn't fit. The coat has been returned back to me after being refused at their return address, no communication/reason given, package hasn't been opened just refused. Have emailed them 4 times no, nobody responds. Infuriating. Looks like have lost over £150.

I really love the brand but was reluctant to buy online after reading so many horror stories. I rang up the store at kings cross and they shipped things to my home direct from the store, there was no delivery charge to pay and they handled everything really professionally. I was really impressed with the exceptional customer service by Reme and would recommend other customers doing this as the online store is clearly not working in so many ways.

Do not buy from this brand. The quality of their products is appalling and so is their customer service. We bought and expensive scarf and hat and after we realised that the was a hole in the hat we brought it back. Their customer assistant was the rudest person I have come across. They took it back saying they will replace it , however it has now taken 6 months and we have not received any communication . We sent e-mails to their customer service, no answer. We tried to call them (it's a Paris number, so very expensive) , they don't pick up the phone. They are a bunch of thieves.

UNFORTUNATELY DEALING WITH THIS COMPANY IS HELL . THE CUSTOMER SERVICE IS NON EXISTANT . I HAVE HAD NO RESPONSE FOR OVER 30 DAYS . AFTER 2 EMAILS ,STILL NOTHING . THE QUALITY OF THE CLOTHING IS NOT GREAT AT ALL AND I HAVE A QUESTION ABOUT QUALITY ,BUT STILL NO REPLY . RADIO SILENCE SEEMS TO BE THEIR APPROACH . I REALLY WOULD AVOID .. FOR BOTH THE QUALITY OF THE PRODUCT (AFTER WASHING) AND FOR CUSTOMER SERVICE ....

Order number: W000031065. Placed 26 Nov 2021 (it's now 17 Jan 2022). Value £172.50. Items arrived faulty. Multiple emails sent- not one reply.

Went to AV shop, got hold of a telephone number (not provided online). Been phoning the number over the past few weeks. No reply, just a hold queue. While i'm typing this i've been on hold for 32 minutes.

American Vintage have shops on some of the smartest streets in London, so i can see why none of us would assume they could be this bad!

* update 9th March 2022. Finally able to get the documents i need to return the items. Tracking says they have the return. 6 weeks passed, still no refund.
I filled a report with Action Fraud and got a crime ref number. I have also contacted
UK International Consumer Centre.
It's more time out of your day! But the only way they will get investigated is to file reports.

Bought a jumper online which, when it arrived, was so untypically scratchy, it had to go back. I got a return order form after requesting it every other day for about a week and sent it back to Paris on the same day I received the order form, 26th Nov ‘21. The postage cost around £15+. On the 19th Dec I went away for Xmas and returned home early Jan to find the parcel was back with me with ‘Taxe refusee’ written on it. Obviously it was now well past the 14 days return window. I’ve tried calling the American Vintage customer service line and emailed them x5 requesting another return order so I can try to send it back again to Paris - no one picks up the phone or responds to email. I called into the London Spitalfields store to request advice but, as a franchise, they can’t help. The manager did agree to write to Customer Services on my behalf with my details hoping that might guilt trip someone into getting back to me. She did tell me that the customer service team was only one person and they can’t cope with all the online returns!!! Hands down the WORST customer service I’ve ever come across. It’s non existent. How do I get my money back?

Ordered a sweater December 7. and was charged right away. More than a month has passed and I still haven’t recieved my order.

Paying fully for your return is outdated and you need to “print” the label yourself. 16 euros for NOTHING and i hope they transfer my money back soon. Will never buy again.

The worst. Your parcel will not arrive. They won't answer your emails or calls. They will charge you money for duplicate orders you did not place (how is this not illegal?). They will mess up your information. It's just cheap sweatpants. If they can't get their basic e-commerce and customer service together then they don't deserve to be in business. Shop elsewhere!

Paid £10 postage for 1 light jumper that then took over one week to arrive????!
Why so expensive & why so slow???

SO expensive for really bad quality item. Dress was £170 and wasn’t lined, very thin 100% viscose fabric and the sewing was awful. Definitely feels like a scam site. Returning as soon as post offices are open again after xmas so let’s hope they actually refund it

It's an absolute scam, there is no customer service, it is non existant. Wrote number of emails, had no response at all, it's two months now.
Bought a sweater and wanted to return it but decided to keep it when I read other reviews. Was afraid to be left with no sweater and no refund.
I don't really understand or would ever believed such a brand could behave like this. How on earth it's even operating still.
Beware and never order from american vintage online store.

THE WORST CUSTOMER SERVICE EVER - A SHOCKINGLY BAD EXPERIENCE. I AM BESIDE MYSELF WITH THE FRUSTRATION I HAVE SUFFERED TRYING TO GET A REFUND PROCESSED.
DO NOT SHOP AT THIS STORE. DO NOT TRUST THEM. THEIR BUSINESS PRACTICE SHOULD BE INVESTIGATED BY TRADING STANDARDS.

Don't trust this company. I bought two items and never received one of them. I want to return the other but no instructions provided. Have been trying to contact them for 2 weeks for refund and have not even received so much as an acknowledgement that they've received my emails.

I wish I had read here before placing my order as the customer service is awful. I received a pair of damaged jogging bottoms and emailed the company over a week ago but have received no reply. I’m going to take this up with PayPal but wanted to let others know how bad this company is.

I ordered a jumpsuit about 7-8 weeks ago and it got delivered without the denim belt. I contacted the customerservice through mail to let them know about the incomplete order, but never got a reply. I issued a return and sent the package back more than one month ago. The package got delivered three weeks ago and I'm still waiting for my refund. I already spoke to the customer service (after a 45 minute wait). They promised to issue a refund, but no result. Will never be ordering or buying from American Vintage again.

Order W000016044

WARNING
I have ordered two coats
A long and a shot expensive coats mad of wool. I returned the short one more than a months ago. Documented by PostNord.
Have not heard anything from the company nor received my money
Despite several mails no response

Like many of the reviews before, I have had a horrible experience with the AMV online store. Bought items, only to realize that they are impossible to return. I mailed back the items I did not want - to France at personal expense - only to have them not accepted weeks later and returned to me. Customer service representatives on the phone are entirely unhelpful and based on my interactions with them, seem fully aware of the scamming their company is engaged in. As a last resort, I have disputed the charges with American Express - using my correspondence with them as proof I have taken all responsible measures to return these unwanted goods.