American Vintage Reviews 

Had to pay £15 return to France. If I had known this prior to purchase I would never had bought the item. The quality was so poor I had to return it.

The return is stuck in customs because of a missing commercial invoice. They refuse to answer emails or even try to get my package. UPS say it's abandoned by them. For your own safety, please avoid.

The terms are quite unfavourable. You have to bear the cost of returning the goods and they do not provide return labels, which is a considerable inconvenience and unacceptable in this day and age. As a result of this unsatisfactory experience, I will not be placing any further orders.

Returned articles but received nothing back from them in terms of confirmation, thereafter send them three emails - no reply or refund yet. Has been weeks.

A UK site requiring returns to France with the customer paying postage and customs and lots of paperwork. Completely ridiculous and out of line with their competitors. Will never purchase again.

The return process dates from the Middle Ages. You have to wait for their approval by email to return an item, print out a form (who on earth still has a printer at home nowadays?!) and return the parcel at your own expenses. Lovely items, but would never buy directly from their webshop again. I hope I will get my money back.

I had my money refunded by American Vintage immediately once my package arrived. I’m unsure why there’s so many bad reviews it really freaked me out. I just followed the process.

I wish I could give no stars!
This company is a fraud! I returned 580 euros of my purchase online but they never refunded me the money!! This is awful and ridiculous! There is no customer service available and they just stole my money! I will never ever purchase form this brand!

Customer service???? They are so so rude snd unhelpful Never experienced such a terrible return policy - it’s a really really painful process. I’m currently waiting to return an item - but reading the reviews I’m worried it won’t be accepted back ….. this is utterly unacceptable. Avoid any on line purchase !!!!! Awful company

Disgusting company. Their clothes are generally of poor quality, and they have outrageous policies including no refunds for in store purchases even within 7 days. They have a sign with tiny writing on by the till that they do not point you to, despite my clearly mentioning I needed to try the item on again at home - so they intentionally mislead you to buy things they know you are not allowed to return for a refund, which they know is so unusual in London no one would expect it. Customer service phone line did nothing to resolve despite this dishonesty and me trying to appeal on a human level - the item was for my honeymoon a few days later and I was clearly very stressed about the money I was losing due to their approach. Avoid this store!

Poor quality product. I returned the item internationally at my own cost and then the delivery at the returns address had no answer so it was again returned back to me. Customer service is terrible.

Absolute ripoff! Seriously it’s a crime they can charge these prices for such poor quality clothes with the worst return process/customer support. First time buyer- I bought two items in the sale, thankfully I didn’t buy anymore because the buyer is expected to pay for tracked returns to Brussels-that cost me £21 but before you’ve even done that, getting the returns paper work put together will take you a day and a half to do!! Altogether an awful and stressful experience. Don’t put yourself through it!!

Poorly made clothes with high price. Return policy is horrible.

Terrible quality and overpriced. I support and agree with most comments/reviews. Never again.

This is one of the worst brands I've bought from. Horrible sizing, cheap production, unsustainable. Didn't even bother trying the return process because of the other reviews here. Do not buy from this company

I had to send some clothes back that didn’t fit (3 out of 6 items) I spent days figuring out how to send it back and how to get return labels, turned out it has to be sent to France at your own expense. I spent 15 euros and the package got lost. Two months later it showed up at my door again, but now it’s too late to return. Stuck with hundreds of euros worth of clothes no one wants to buy because the quality sucks.

OH - I wish I'd read these first.
DO NOT BUY IF IN UK
They have stores in uk, but you have to return to France. To do that with tracked is simply not worth it.. so I am stuck with an item I can't use because the sizing was so misleading. AWFUL SERVICE.. buy from uk stores or leave well alone.

If I could give NO STARS that would still be generous ... As an update to my previous review on trying to return items ... I have now had my final email from this APPALLING company to say basically ... tough .
I have provided evidence of posting but as they "...are unable to locate..." my return, I will not be refunded. I have sent a photo of my PO receipt which clearly shows their address & date of posting, but this is not enough as I didn't purchase a tracked return.
Save yourselves the money, the time & the anguish of dealing with such an intransigent & untrustworthy company. I am beyond dissatisfied.

Bought a £130 jacket online which was 3x the size of what was displayed on the model (despite website saying this was the same size as pictured). When returning the item, they provided no returns label or instructions and had to fork out of my own pocket to send the items back to FRANCE. Reading the awful reviews, I didn't want to risk them never acknowledging the return so I paid for tracked delivery. I am now over £15 down for returning the item. Such a waste of money. Don't even get me started on their customer service

I will second every one star review here. If you are from the UK avoid buying online from this brand as you'll have to send the items back to France pay customs and pay for a tracked delivery.

I got tempted to buy from them after seeing an online ad. Instead of spending money on advertising I would advise the company to invest a well designed customer service pipeline. This customer experience is from the 90s.