Alpine Angels Childcare Ltd Reviews 

103
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Communication and care were wonderful! It was wonderful working with Liv, she was a complete professional. Liv was great about touching base intermittently for an update, she was wonderful with our 11... See more

Rated 5 out of 5 stars

We had a lovely, timely, communicative, & kind nanny. Felt very reassured leaving our 9 mo baby with her.

Rated 5 out of 5 stars

Booking and communication prompt and professional. Nanny was very experienced and new the ski town well. We felt very comfortable with her looking after our two young children, doing ski school pick-... See more

Rated 5 out of 5 stars

A remarkably simple and fast booking service and our nanny Sarah was wonderful. My toddler had absolutely no tears when we left him for his mornings with her and all 4 children were very taken with he... See more

Company details

  1. Ski Holidays

Written by the company

Providing exceptional private childcare in The Arlberg!


Contact info

4.8

Excellent

TrustScore 5 out of 5

103 reviews

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4.8

All reviews

(103)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Alpine Angels ski nanny

Super all round, from the correspondence and information gathering at the start, to the wonderful nanny we had, everything was done to help us feel at ease that our children were in the best possible care. The children had a great time and were very happy too.

28 December 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Incredibly quick and helpful responses from the moment I contacted Alpine Angels.
Manuela our nanny was wonderful and made me feel at ease immediately as I’d never left my 7month old with anybody before. She was really confident with what to do and my daughter had a lovely week with her.

5 May 2019
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional nanny…

Very friendly and professional nanny service. They let us know all was well at the chalet with a quick message (as requested) while we wree out and they came for an extra visit i advance of hours booked to see the children and say hello. Would use them again and recommend to anyone. Lovely ladies.

1 May 2019
Unprompted review
Rated 5 out of 5 stars

I would not hesitate to use Alpine…

I would not hesitate to use Alpine Angela again. Our Nanny, Daisy, was fantastic. She turned up exactly when she was asked to (which differed most days) and sent us lots of lovely photos during the day. Our son clearly enjoyed her company which helped us enjoy our holiday knowing he was in safe hands.

30 April 2019
Unprompted review
Rated 5 out of 5 stars

Dependable

Dependable. Arrived a few minutes early. Took the girls outside for a stroller ride after their naps. The girls were very comfortable with our sitter. Would hire thru Alpine Angels again.

26 March 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Fantastic company run as a truly professional service. Even when our primary nanny fell sick, Sarah was able to find a last minute substitute and handled the situation with great deal of professionalism. Would definitely do business with them again next year!

18 March 2019
Unprompted review
Rated 5 out of 5 stars

Excellent nanny in Mayrhofen

Kim, our nanny in Mayrhofen was excellent. She was very friendly and I felt completely confident leaving my 8 month baby with her. She gave us good feedback at the end of the day about everything they did and was very flexible. I was concerned about how our baby would react to being left with a stranger as it was the first time we had used a nanny but she made him feel relaxed straight away and he was very happy with her. I would definitely use Alpine Angels again.

18 March 2019
Unprompted review
Rated 5 out of 5 stars

They made our stay in 'See' work out like a charm!

We were going to ski in Ischgl for a few days and due to finding no other accommodation elsewhere we ended up renting a place in See (about 25 min from both Ischgl and St. Anton). During our search for a babysitter we came across Alpine Angels and decided to email to see if they could make See work as it's not on their list of official locations. We promptly received a response and a total cost, and decided to go ahead and book them. They are really serious about your kids, as you fill out very detailed forms about them so that they can really get to know who they are.

Everything worked out great for us. Not only was all the communication prompt and clear, but Sarah did a stellar job babysitting our 6 month old and 2.5 year old sons, despite one of them fighting a cold and up and down fever. She brought lots of toys and other things to play with, and they went outside to play each day and even did a trip into Ischgl as well.

I would highly recommend Alpine Angels and wouldn't hesitate to hire them again to watch our kids for our next ski trip in the Anton/Ischgl area. Thank you!!

18 February 2019
Unprompted review
Rated 5 out of 5 stars

I would defiantely recommend them.

I was very impressed with Alpine Angels who we used to look after our 8 month old baby for a few days while we enjoyed the mountains in St Anton. Sarah was trustworthy, competent and reliable. She offered to meet me so I could breastfeed him and then go back skiing and kept us up to date with what they were up to. The service was flexible and allowed us to book our accommodation and childcare separately. I would defiantely recommend them.

28 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Hi Zoe,

Thank you so much for your feedback so that other potential guests know they can expect an excellent service!

We hope to see you in St Anton again next year.

Rated 5 out of 5 stars

i want to recommend Kim in mayrhofen

i want to recommend Kim in mayrhofen, she took axcellent care of our babies, one year old and 1.3, she was amazing, and due to her we could enjoy our vacation with no worries, and ski with a queit mind!
thank you kim!!

25 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Thank you so much for your feedback & for using our service. We will pass on your feedback to Kim & hope to see you in the Alps again soon!

Rated 5 out of 5 stars

Wonderful agency

As a long term nanny and fellow agency owner, I have had the pleasure of working alongside Alpine Angels and I was really impressed by the childcare they provide. Not only are they fantastic with the children, they are also a very professional, prompt and approachable company. I would highly recommend them to any of my own customers.

24 January 2019
Unprompted review
Rated 5 out of 5 stars

Just brilliant

Just brilliant! My 11 month old couldn’t have been happier and I was so grateful to have the freedom to ski without worrying about her.

Thank you xxx

24 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Thank you for your excellent feedback, Clemmie.
We hope to see you again next year in St Anton!

Rated 1 out of 5 stars

Child care services were promised in a…

Child care services were promised in a resort where they had no resident staff and subsequently due to bad weather they were not able to full fill the service - leaving us with no childcare cover. We managed to find alternative cover after 3 days. Alpine angels then refused to refund the deposit and even suggested that we pay extra for cancelling.

23 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Andrew,

I am sorry that you are dissatisfied with our cancellation policy even though this was made clear in our T&C's at the time of booking and before you went ahead with the cancellation. However, I feel you have not been clear in your review and for future customers reassurance I would like to give the bigger picture.

There was severe weather across the region on the first three days with significant road closures to and from Lech causing the resort to be completely closed. This meant that there was no access in or out of Lech for several days, as such it was not possible for the nanny to fulfill some of the booking; all our nannies live in the Arlberg area and it was never stated that she lived directly in Lech. As we could not fulfill some of the booking due to circumstances beyond our control we were more than happy to agree to refund the deposit for the three days we were unable to provide childcare.

We were, however, able to provide childcare for the second half of your booking which you subsequently decided to cancel. As per our terms and conditions any cancellation of a booking that we are able to provide, with less than 7 days notice, is liable for full payment by the client. This was clearly stated to you over email before you made the decision to cancel the remaining days. All our nannies are booked well in advance and we simply cannot afford to just accept cancellations at short notice as we cannot allocate the nanny to another booking and we would still have to pay her.

Out of goodwill and wishing to provide good customer service we have discounted the amount owed by 42% which has actually caused a loss to the company after ensuring that the nanny was paid for the hours canceled. We strive to care for our staff as well as our customers which is why we hold a strict policy on cancellation of any hours we are able to provide with less than 7 days notice.

I hope this clarifies the situation fully.

Best Regards

Alpine Angels Childcare

Rated 5 out of 5 stars

A fantastic service with a wonderful nanny called Marietta

Alpine Angels is so well organised. Marietta our nanny was wonderful. The children immediately took to her and she made us feel so relaxed about leaving our 3 month old with her. Thank you !

7 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Many thanks for your feedback. We are pleased we were able to help you have a relaxed holiday and will be sure to pass on your feedback to Marietta.

We hope to see you again in the Alps soon!

Rated 5 out of 5 stars

Great service

Great service - super fast response times and super lovely sitter. Highly recommend!!

6 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Hi Paul,

It's excellent to hear you would highly recommend us for such a great service.

Thank you for booking with us and we hope to hear from you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service! We had to find someone last minute on 1 Jan and they found someone superb. The nanny came twice and she did an amazing job. Would highly recommend agency and nanny.

5 January 2019
Unprompted review
Alpine Angels Childcare Ltd logo

Reply from Alpine Angels Childcare Ltd

Thank you for such excellent feedback and booking your childcare with us.

We hope you had a brilliant holiday and to see you in resort again soon!

Rated 5 out of 5 stars

Livy was Wonderful!

Livy was incredible. She was so friendly and took such good care of my son. He still one month later asks us to read his book the way Livy read it to him. We would highly recommend Livy and Alpine Angles.

31 December 2018
Unprompted review

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